At a Glance
- Tasks: Provide outstanding customer service and support throughout the sales journey.
- Company: Join Quorn Stone, a leading retailer of luxury flooring with a passionate team.
- Benefits: Enjoy competitive salary, paid training, discounts, and wellbeing initiatives.
- Other info: Exciting career growth opportunities in a friendly and inclusive environment.
- Why this job: Be part of a dynamic team and help create beautiful spaces for customers.
- Qualifications: Sales experience and strong communication skills are essential.
The predicted salary is between 27000 - 28000 £ per year.
Who We Are: Established in 1995, Quorn Stone is a leading retailer of luxury natural stone and porcelain flooring, with showrooms across the UK and Head Office based in Loughborough. We are passionate about delivering exceptional products and customer service, working with homeowners, designers, and trade professionals to create beautiful spaces. Due to continued growth, we are looking for a Head Office Sales Advisor to join our Head Office Sales team in Loughborough. You will play an important role in providing outstanding customer service, supporting customers throughout their sales journey and working closely with the wider sales team.
- Salary: £27,000 - £28,000 plus a performance related bonus of up to £6,200
- Working hours: Full-time - Monday to Friday, 37.5 hours per week
- Location: Head Office, Loughborough, LE11 1QJ
Benefits We Offer:
- A friendly and welcoming team environment
- Competitive salary package
- Paid training and development opportunities
- Employee Assistance Programme
- Competitive holiday allowance
- Enhanced parental leave
- Company pension scheme
- Healthcare cash plan (Simply Health)
- Employee, friends, and family discount on Quorn Stone products
- Wellbeing initiatives, including Mental Health First Aiders
- Company events
- Free on-site parking
- Sick pay
- 2 volunteering days per year
- A comprehensive product training plan, in-house
The Role: As a Head Office Sales Advisor, you will play an important role within our Sales team, providing excellent customer service and guiding customers throughout the sales process. The sales journey for our customers can begin over the phone or via email, so you will need to be a friendly, confident and professional communicator across both platforms. You will provide customers with a high level of support and advice throughout their journey with Quorn Stone, including technical and design advice, product suitability, sizing and pricing. You will manage customer enquiries, create quotations, process payments, arrange deliveries and provide outstanding aftersales service, while ensuring all relevant customer information and activity is accurately recorded on our CRM system. This is an exciting opportunity for an organised, proactive and customer-focused sales professional who enjoys working in a busy, fast-paced environment and has a genuine passion for delivering an excellent customer experience.
What You Will Be Doing:
- Answering incoming sales calls and responding to customer enquiries
- Supporting the Sales Manager with sales activity and customer requirements
- Guiding customers throughout the sales process
- Providing clear, confident and professional communication over the phone and via email
- Creating quotations and processing customer payments
- Arranging customer deliveries
- Providing outstanding aftersales service
- Providing advice on product suitability, sizing and pricing
- Using your natural flair for interiors to support customers with their requirements
- Providing technical and design advice to customers
- Resolving customer queries and ensuring customers receive a high level of support
- Updating the CRM system with relevant customer information and daily activity
- Arranging product samples to be dispatched to customers
- Building strong relationships with new and existing customers
- Supporting the wider sales team with customer enquiries and sales activity
- Taking a proactive approach to customer requirements while responding effectively to changing priorities
- Ensuring all customer information is accurately recorded and kept up to date
- Supporting the team to deliver an excellent customer experience
To Be an Excellent Head Office Sales Advisor, You Will Need:
- Experience working within a sales environment
- Previous sales experience
- Strong customer focus and a genuine passion for delivering excellent customer service
- Excellent communication skills, both written and verbal
- The ability to communicate clearly, confidently and professionally over the phone and via email
- Excellent organisational skills with the ability to prioritise tasks effectively
- A proactive and reactive approach to customer requirements
- A self-motivated approach and the ability to inspire those around you
- A hands-on approach and the ability to thrive in a busy, fast-paced environment
- Strong attention to detail
- Proficiency with Microsoft Office
- The ability to manage multiple customer enquiries and tasks effectively
- A genuine interest in providing customers with high levels of support and advice
- A full and clean UK driving licence
Desirable:
- Experience within the luxury goods market
- Knowledge of interiors and design
- Experience using a CRM system
- Previous experience within a premium or luxury sales environment
- Experience within the natural stone, porcelain or wider home improvement industry
If you're an enthusiastic and organised sales professional who is passionate about customer service and delivering exceptional customer experiences, and you're looking to develop your career within a successful and growing business, we'd love to hear from you. At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives. If you're excited about the role but don't meet every requirement, we still encourage you to apply.
Head Office Sales Advisor in Loughborough employer: Quorn Country Tiles Limited
As a family-run business with a rich history since 1995, we pride ourselves on creating a supportive and dynamic work environment where our employees can thrive. We offer competitive salaries, performance bonuses, and a culture that values exceptional customer service and teamwork, making it an ideal place for those looking to grow their careers in the luxury retail sector.
Contact Details:
Quorn Country Tiles Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head Office Sales Advisor in Loughborough
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Head Office Sales Advisor at Quorn Country Tiles Limited, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Quorn Country Tiles Limited. Tailor your message to explain why you’re drawn to them and how you can contribute as a Head Office Sales Advisor. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Head Office Sales Advisor in Loughborough
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Quorn Country Tiles Limited:When writing your cover letter, make sure to tailor your message specifically for Quorn Country Tiles Limited. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Quorn Country Tiles Limited
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Quorn Country Tiles Limited that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Quorn Country Tiles Limited that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Quorn Country Tiles Limited’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
