Luxury Showroom Sales Advisor in London

Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring. With nine stunning showrooms nationwide and our Head Office in Loughborough, we pride ourselves on our commitment to quality, style, and exceptional customer experiences. Due to expansion, we are looking to hire a dynamic and driven Sales Advisor to join our Hemel Hempstead team.

As we continue to grow from strength to strength, we are seeking an advisor who can drive sales, provide excellent customer service, and take ownership of their role.

Key Responsibilities:

• Engage customers with warmth and confidence across all touchpoints, including phone, email, and in-person interactions, ensuring every experience is memorable.
• Excel in a dynamic customer service and sales environment by delivering solutions with positivity and enthusiasm, whilst anticipating and responding swiftly to customer needs.
• Masterfully organise and prioritise tasks to stay ahead in a fast-paced, high-energy setting.
• Handle incoming sales calls and emails with professionalism and a solutions-focused approach.
• Manage the full sales cycle: create accurate quotations, provide guidance on stock levels, process payments seamlessly, arrange deliveries, and deliver exceptional customer support.
• Offer expert advice on suitability, sizing, and pricing.
• Maintain accurate and up-to-date CRM records, capturing valuable client insights and daily activities.
• Arrange product samples, ensuring customers experience our ranges first hand.
• Create a welcoming showroom atmosphere, building lasting relationships and delivering an exceptional, professional experience.
• Delight customers with thoughtful touches, such as offering drinks during their appointments.
• Proactively encourage customers to visit the showroom, pre-booking showroom appointments wherever possible.

What We're Looking For:

• Essential Teamwork: Collaborate well with colleagues to achieve shared sales goals and maintain a supportive work environment.
• Active Listening: Understand customer requirements by attentively listening and asking the right questions.
• A passion for delivering unforgettable customer experiences.
• Meticulous attention to detail, accuracy and time management.
• Ability to analyse data to enable effective task prioritisation.
• Excellent communication skills, with proficiency in online systems.

Desirable:

• Creative flair and a love for design, ideally with a background in interiors, design, luxury retail or home improvement.
• Experience in a high-end customer-facing sales environment.

Package & Benefits:

• Base salary £26,000 - £28,000, with a generous performance-based bonus scheme (OTE up to £34,200).
• Comprehensive training and ongoing development.
• Enhanced parental leave.
• Generous holiday allowance, with the option to buy extra days.
• Company Pension Plan.
• Discount on Quorn Stone products for employees, friends and family.
• Employee assistance programme and Healthcare cash plan (Simply Health).
• Mental Health First Aiders and wellbeing initiatives.
• Two fully paid volunteer days per year.

Key Details:

• Hours: 37 per week, 2 days off.
• Opening Times: Mon-Fri 9am-5pm, Sat 9:30am-5pm, Sun 10:30am-4pm.
• Job Type: Full-time, in-person (Hemel, HP2). Must be able to reliably commute or relocate before starting.