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For Companies At a Glance
- Tasks: Lead a luxury showroom, drive sales, and deliver exceptional customer service.
- Company: Join Quorn Stone, a growing design-led business in Loughborough.
- Benefits: Competitive salary, paid training, employee discounts, and wellness initiatives.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be part of a creative team and inspire beautiful spaces across the UK.
- Qualifications: 2+ years in sales, CRM experience, and a passion for interior design.
The predicted salary is between 33000 - 35000 £ per year.
Are you a sales-driven leader with a passion for interior design? Join Quorn Stone as our Assistant Showroom Manager on a permanent basis in Loughborough. With a competitive £33k-£35k base and a max OTE of nearly £49,000, this is a fantastic opportunity to lead a luxury brand and finish your week knowing you're part of a growing, design-led business.
The Role
As an Assistant Showroom Manager, you will have a full understanding of the retail sales cycle, you will be experienced and confident in targeting, engaging and qualifying potential customers. You will support the Showroom Manager with sales, customer service and resolving issues as and when required. You will manage your own leads as well as monitoring the Sales Advisors' workloads. You will also be required to conduct face-to-face showroom appointments with customers.
You will ensure the team deliver exceptional levels of service to new and existing customers through coaching, monitoring and performance management. You will be adept at utilising performance metrics and data insights to get the best from the team and increase both revenue and customer experience.
Your role will also involve providing advice on suitability and design to clients, raising quotations and invoices, taking payments, complex complaint resolution, problem solving and sales aftercare. Full in-house product training is provided.
You will act as the Head of Site in the Showroom Manager's absence, giving you full exposure to senior management duties, such as:
- Drive sales
- Manage staffing matters (including shift roster management, annual leave requests, absence reporting)
- Conduct regular one-to-one meetings and performance appraisals with Team Leader and Sales Advisors
- Attend management meetings
- Liaise effectively and constructively with other departments on relevant projects including to facilitate premises maintenance and/or display changes
- Purchasing of showroom consumables
- All other Showroom Manager duties as required
Additional responsibilities include:
- Answering incoming sales calls
- Making outbound calls to our customer database
- Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
- Increase online customer reviews
- Updating the CRM system with relevant client information and daily activity
- Welcoming customers to the showroom and building relationships with clients, ensuring a professional and friendly welcome is always received
- Handle customer complaints
- Guide and coach the sales team in sales skills and closing techniques
- Assist with new starter inductions and training
Experience Required:
- Experience in a sales environment
- Minimum of 2 years sales experience
- Must have experience in using a CRM
- Familiar with Microsoft Office
Benefits:
- Competitive salary package
- Paid Training
- Employee assistance programme
- Competitive holiday allowances with the option to buy holiday
- Enhanced parental leave
- Company pension
- Healthcare cash plan provided by Simply Health
- Group Life Assurance
- Employee and friends and family discount on Quorn Stone products
- Employee wellbeing initiatives with Mental Health First Aiders available across the business
If you're passionate about delivering exceptional customer experiences and want to be part of a growing, design-led business, we'd love to hear from you. Join Quorn Stone and help us continue to inspire beautiful spaces across the UK.
Showroom Manager/Assistant in Leicester employer: Quorn Country Tiles Limited
Contact Detail:
Quorn Country Tiles Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Manager/Assistant in Leicester
✨Tip Number 1
Get to know the company inside out! Research Quorn Stone's products, values, and recent projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 3
Practice your sales pitch! As an Assistant Showroom Manager, you'll need to engage customers effectively. Role-play common scenarios with friends to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Quorn Stone.
We think you need these skills to ace Showroom Manager/Assistant in Leicester
Some tips for your application 🫡
Show Your Passion for Design: When you're writing your application, let your love for interior design shine through! Share any relevant experiences or projects that showcase your creativity and understanding of design principles. We want to see how you can bring that passion to our showroom!
Highlight Your Sales Experience: Make sure to emphasise your sales-driven background in your application. Talk about your achievements in previous roles, especially those that involved engaging with customers and closing deals. We’re looking for someone who knows how to drive sales and deliver exceptional service!
Be Specific About Your Skills: Don’t just list your skills; give us examples of how you've used them in real situations. Whether it’s using a CRM system or coaching a team, we want to know how your skills have made a difference in your past roles. This helps us see how you’ll fit into our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to be part of our growing, design-led business!
How to prepare for a job interview at Quorn Country Tiles Limited
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Quorn Stone's products and services. Familiarise yourself with their unique selling points and how they stand out in the luxury market. This will not only show your enthusiasm but also help you answer questions confidently.
✨Demonstrate Your Sales Skills
Prepare to discuss specific examples from your past sales experiences. Think about times when you successfully engaged customers or resolved complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Show Your Leadership Potential
As an Assistant Showroom Manager, you'll need to support and lead a team. Be ready to talk about your experience in coaching and mentoring others. Share instances where you've motivated a team or improved performance metrics, as this will showcase your leadership capabilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that demonstrate your interest in the role and the company. Inquire about the showroom's goals, team dynamics, or how success is measured. This shows you're not just interested in the job, but also in contributing to the company's growth.