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For Companies At a Glance
- Tasks: Lead a luxury showroom, drive sales, and deliver exceptional customer service.
- Company: Join Quorn Stone, a growing design-led business in Loughborough.
- Benefits: Competitive salary, paid training, employee discounts, and wellness initiatives.
- Other info: Opportunity for career growth and exposure to senior management duties.
- Why this job: Be part of a creative team inspiring beautiful spaces across the UK.
- Qualifications: 2+ years in sales, CRM experience, and a passion for interior design.
The predicted salary is between 33000 - 35000 £ per year.
Are you a sales-driven leader with a passion for interior design? Join Quorn Stone as our Assistant Showroom Manager on a permanent basis in Loughborough. With a competitive £33k-£35k base and a max OTE of nearly £49,000, this is a fantastic opportunity to lead a luxury brand and finish your week knowing you're part of a growing, design-led business.
The Role
As an Assistant Showroom Manager, you will have a full understanding of the retail sales cycle, you will be experienced and confident in targeting, engaging and qualifying potential customers. You will support the Showroom Manager with sales, customer service and resolving issues as and when required. You will manage your own leads as well as monitoring the Sales Advisors' workloads. You will also be required to conduct face-to-face showroom appointments with customers.
You will ensure the team deliver exceptional levels of service to new and existing customers through coaching, monitoring and performance management. You will be adept at utilising performance metrics and data insights to get the best from the team and increase both revenue and customer experience.
Your role will also involve providing advice on suitability and design to clients, raising quotations and invoices, taking payments, complex complaint resolution, problem solving and sales aftercare. Full in-house product training is provided.
You will act as the Head of Site in the Showroom Manager's absence, giving you full exposure to senior management duties, such as:
- Drive sales
- Manage staffing matters (including shift roster management, annual leave requests, absence reporting)
- Conduct regular one-to-one meetings and performance appraisals with Team Leader and Sales Advisors
- Attend management meetings
- Liaise effectively and constructively with other departments on relevant projects including to facilitate premises maintenance and/or display changes
- Purchasing of showroom consumables
- All other Showroom Manager duties as required
Additional responsibilities include:
- Answering incoming sales calls
- Making outbound calls to our customer database
- Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
- Increase online customer reviews
- Updating the CRM system with relevant client information and daily activity
- Welcoming customers to the showroom and building relationships with clients, ensuring a professional and friendly welcome is always received
- Handle customer complaints
- Guide and coach the sales team in sales skills and closing techniques
- Assist with new starter inductions and training
Experience Required:
- Experience in a sales environment
- Minimum of 2 years sales experience
- Must have experience in using a CRM
- Familiar with Microsoft Office
We offer a competitive salary package, paid training, employee assistance programme, competitive holiday allowances with the option to buy holiday, enhanced parental leave, company pension, healthcare cash plan provided by Simply Health, group life assurance, employee and friends and family discount on Quorn Stone products, and employee wellbeing initiatives with Mental Health First Aiders available across the business.
If you're passionate about delivering exceptional customer experiences and want to be part of a growing, design-led business, we'd love to hear from you. Join Quorn Stone and help us continue to inspire beautiful spaces across the UK.
Assistant Showroom Manager (Permanent) in Leicester employer: Quorn Country Tiles Limited
Contact Detail:
Quorn Country Tiles Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Showroom Manager (Permanent) in Leicester
✨Tip Number 1
Get to know the company inside out! Research Quorn Stone's products, values, and recent projects. This way, when you walk into that showroom, you can chat confidently about what they do and how you can contribute.
✨Tip Number 2
Practice your sales pitch! Since you're aiming for a sales-driven role, be ready to showcase your skills. Role-play with a friend or in front of a mirror, focusing on how you'd engage potential customers and close deals.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Quorn Stone team.
We think you need these skills to ace Assistant Showroom Manager (Permanent) in Leicester
Some tips for your application 🫡
Show Your Passion for Design: When you're writing your application, let your love for interior design shine through! Share any relevant experiences or projects that showcase your creativity and understanding of design principles. We want to see how you can bring that passion to our showroom!
Highlight Your Sales Experience: Make sure to emphasise your sales-driven background in your application. Talk about your achievements in previous roles, especially those that involved engaging with customers and driving sales. We’re looking for someone who knows how to close a deal and keep customers happy!
Be Specific About Your Skills: Don’t just list your skills; give us examples of how you've used them in real situations. Whether it's using CRM systems or managing a team, we want to know how your skills will help us deliver exceptional service in the showroom.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach your CV and cover letter right there. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Quorn Country Tiles Limited
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Quorn Stone's products and services. Familiarise yourself with their unique selling points and how they stand out in the luxury interior design market. This will not only impress your interviewers but also help you answer questions confidently.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you've successfully engaged customers in the past. Use specific examples that highlight your ability to drive sales and manage customer relationships. Remember, they’re looking for someone who can lead a team and boost performance!
✨Demonstrate Leadership Qualities
As an Assistant Showroom Manager, you'll need to show that you can lead and motivate a team. Think of instances where you've coached others or resolved conflicts. Be ready to share these stories during your interview to illustrate your leadership style and how you can contribute to the team's success.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you as well.