At a Glance
- Tasks: Manage the showroom, lead a sales team, and deliver exceptional customer experiences.
- Company: Quorn Stone, a leading retailer of luxury natural stone and porcelain flooring.
- Benefits: Competitive salary, performance bonuses, paid training, and employee discounts.
- Other info: Inclusive workplace with excellent career development opportunities.
- Why this job: Join a passionate team and grow your career in retail management.
- Qualifications: Strong customer service skills and a background in design or interiors.
The predicted salary is between 33000 - 36000 £ per year.
Who We Are: Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring. With 9 showrooms across the UK and our Head Office based in Loughborough, we are passionate about delivering the highest quality products alongside exceptional customer service.
Due to continued growth, we are looking for a Showroom Manager to join our Tunbridge Wells team.
Salary: Base Salary of £33,000.00 - £36,000.00 plus performance bonus potential of up to £20,925 (OTE £56,925).
As the Showroom Manager, you will take full responsibility for the day-to-day management of the showroom, ensuring it is presented to the highest standard at all times. You will lead a small sales team, deliver exceptional customer experiences, and provide expert advice on product suitability and design.
Your role will involve managing client relationships from initial enquiry through to aftercare, while maintaining gold-standard service across all showroom operations.
- Management of a small sales team, including development and support
- Welcoming customers and building strong, lasting relationships
- Delivering outstanding after-sales service
- Managing showroom diary and online appointments
- Updating the CRM system with customer information and daily activity
- Ensuring the showroom is always presented to an exceptional standard
- Occasional travel to other showrooms and Head Office
To be an excellent Showroom Manager, you will need:
- Excellent customer service, organisation, and time management skills
- Proven ability to drive sales with a commercial mindset
- Confidence engaging with customers face-to-face and building rapport
- A background in design, interiors, or a creative industry
- Proficiency in Microsoft Office (Excel, PowerPoint, Word)
- High-end retail or construction industry experience (desirable)
- Full UK driving licence and ability to travel occasionally
Competitive salary package with bonus potential:
- Paid training and development opportunities
- Employee Assistance Programme
- Competitive holiday allowance with option to buy additional days
- Enhanced parental leave
- Company pension scheme
- Healthcare cash plan (Simply Health)
- Employee, friends, and family discount on Quorn Stone products
- Wellbeing initiatives, including Mental Health First Aiders
If you’re passionate about interiors, enjoy working with people, and are looking to grow your career in retail management, we’d love to hear from you. At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive.
Monday - Friday: 9:00am - 5:00pm
Saturday: 9:30am - 5:00pm
Sunday: 10:30am - 4:00pm
Showroom Manager in Kent employer: Quorn Country Tiles Limited
As a family-run business with a rich history since 1995, we pride ourselves on creating a supportive and dynamic work environment where our employees can thrive. We offer competitive salaries, performance bonuses, and a culture that values exceptional customer service and teamwork, making it an ideal place for those looking to grow their careers in the luxury retail sector.
Contact Details:
Quorn Country Tiles Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Showroom Manager in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the lookout for a Showroom Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Show up at showrooms! Visit potential employers and engage with their staff. This not only gives you a feel for the company culture but also shows your genuine interest in the role. Plus, it’s a great way to make a memorable impression!
✨Tip Number 3
Prepare for interviews by practising common questions related to showroom management and customer service. Think about your past experiences and how they relate to the job description. We want you to shine when it’s your turn to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the time to connect directly with us.
We think you need these skills to ace Showroom Manager in Kent
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for interiors and customer service shine through. We want to see how excited you are about the role and how you can contribute to our team at Quorn Stone.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience in retail management or the creative industry. We love seeing how your background aligns with what we do, so don’t hold back on showcasing your skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the Showroom Manager role. Be sure to mention specific examples of how you've delivered exceptional customer experiences in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get to know you better, so don’t miss out!
How to prepare for a job interview at Quorn Country Tiles Limited
✨Know Your Products Inside Out
As a Showroom Manager, you'll need to be the go-to expert on luxury natural stone and porcelain flooring. Make sure you research Quorn Stone's product range thoroughly, including their unique selling points and any recent collections. This will help you answer questions confidently and show your passion for the products.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to meet a customer's needs. This will demonstrate your ability to build strong relationships and provide the gold-standard service that Quorn Stone values.
✨Demonstrate Leadership Experience
Since you'll be managing a small sales team, be ready to discuss your leadership style and experiences. Share examples of how you've motivated and developed team members in previous roles. Highlighting your ability to drive sales and foster a positive team environment will set you apart.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if Quorn Stone is the right fit for you.
