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- Tasks: Lead a sales team and create stunning showroom experiences for customers.
- Company: Join Quorn Stone, a top retailer of luxury flooring with a supportive culture.
- Benefits: Competitive salary, bonus potential, training opportunities, and employee discounts.
- Other info: Inclusive workplace welcoming diverse backgrounds and perspectives.
- Why this job: Grow your career in retail management while working with beautiful interiors.
- Qualifications: Strong customer service skills and experience in team management.
The predicted salary is between 33000 - 36000 £ per year.
Who We Are: Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring. With 9 showrooms across the UK and our Head Office based in Loughborough, we are passionate about delivering the highest quality products alongside exceptional customer service. We work with homeowners, designers, and trade professionals to bring beautiful spaces to life, and pride ourselves on our knowledgeable team, supportive culture, and commitment to excellence.
Due to continued growth, we are looking for a Showroom Manager to join our Tunbridge Wells team. As we expand from strength to strength, we would love to hear from you!
Salary: Base Salary of £33,000.00 - £36,000.00 plus performance bonus potential of up to £20,925 (OTE £56,925)
Working hours: 37 hours per week, with 2 days off.
Location: Tunbridge Wells
The role: As the Showroom Manager, you will take full responsibility for the day-to-day management of the showroom, ensuring it is presented to the highest standard at all times. You will lead a small sales team, deliver exceptional customer experiences, and provide expert advice on product suitability and design. Your role will involve managing client relationships from initial enquiry through to aftercare, while maintaining gold-standard service across all showroom operations.
What You Will Be Doing:
- Management of a small sales team, including development and support
- Welcoming customers and building strong, lasting relationships
- Providing advice on suitability, sizing, pricing, and design with a natural flair for interiors
- Creating quotations, processing payments, and arranging deliveries
- Delivering outstanding after-sales service
- Managing showroom diary and online appointments
- Updating the CRM system with customer information and daily activity
- Problem solving and handling customer queries effectively
- Ensuring the showroom is always presented to an exceptional standard
- Occasional travel to other showrooms and Head Office
To be an excellent Showroom Manager, you will need:
- Excellent customer service, organisation, and time management skills
- Proven ability to drive sales with a commercial mindset
- Confidence engaging with customers face-to-face and building rapport
- Strong written communication skills with the ability to produce clear, concise emails
- Experience managing, developing, and motivating a team
- A background in design, interiors, or a creative industry
- Exceptional attention to detail
- A proactive, hands-on approach in a fast-paced environment
- Strong interpersonal skills and ability to use initiative
- Proficiency in Microsoft Office (Excel, PowerPoint, Word)
- High-end retail or construction industry experience (desirable)
- Full UK driving licence and ability to travel occasionally
Benefits We Offer:
- A friendly and welcoming team environment
- Competitive salary package with bonus potential
- Paid training and development opportunities
- Employee Assistance Programme
- Competitive holiday allowance with option to buy additional days
- Enhanced parental leave
- Company pension scheme
- Healthcare cash plan (Simply Health)
- Employee, friends, and family discount on Quorn Stone products
- Wellbeing initiatives, including Mental Health First Aiders
- 2 volunteering days per year
If you're passionate about interiors, enjoy working with people, and are looking to grow your career in retail management, we'd love to hear from you. At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives - if you're excited about the role but don't meet every requirement, we still encourage you to apply.
Opening hours: Monday - Friday: 9:00am - 5:00pm, Saturday: 9:30am - 5:00pm, Sunday: 10:30am - 4:00pm
Locations
Showroom Manager in Kent, Maidstone employer: Quorn Country Tiles Limited
Contact Detail:
Quorn Country Tiles Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Manager in Kent, Maidstone
✨Tip Number 1
Get to know the company inside out! Research Quorn Stone's products, values, and culture. This way, when you walk into that showroom for an interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your people skills! As a Showroom Manager, you'll be engaging with customers daily. Role-play with a friend or family member to nail down how you’d handle different customer scenarios and build rapport.
✨Tip Number 3
Show off your leadership style! Think about examples from your past where you've successfully managed a team or resolved conflicts. Be ready to share these stories during your interview to demonstrate your management skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Quorn Stone team.
We think you need these skills to ace Showroom Manager in Kent, Maidstone
Some tips for your application 🫡
Show Your Passion for Interiors: When writing your application, let your love for design and interiors shine through! Share any relevant experiences or projects that showcase your flair for creating beautiful spaces.
Be Clear and Concise: We appreciate strong written communication skills, so make sure your application is clear and to the point. Avoid jargon and keep your sentences straightforward to ensure we get a good sense of who you are.
Highlight Your Customer Service Skills: As a Showroom Manager, exceptional customer service is key. Use your application to provide examples of how you've gone above and beyond for customers in the past, showing us your commitment to delivering gold-standard service.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Quorn Country Tiles Limited
✨Know Your Products Inside Out
As a Showroom Manager, you'll need to be the go-to expert on all things stone and porcelain. Make sure you research Quorn Stone's product range thoroughly, including their unique features and benefits. This will help you answer questions confidently and demonstrate your passion for the products.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to help a customer or resolved a tricky issue. This will show that you understand the importance of building strong relationships and providing gold-standard service.
✨Demonstrate Leadership Experience
Since you'll be managing a small sales team, be ready to discuss your leadership style and experiences. Share examples of how you've motivated and developed team members in previous roles. Highlight any successes you've had in driving sales and improving team performance.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if Quorn Stone is the right fit for you.