Head Office Sales Advisor

Who We Are: Established in 1995, Quorn Stone is a leading retailer of luxury natural stone and porcelain flooring, with showrooms across the UK and Head Office based in Loughborough. We are passionate about delivering exceptional products and customer service, working with homeowners, designers, and trade professionals to create beautiful spaces. Due to continued growth, we are looking for a Head Office Sales Advisor to join our Head Office Sales team in Loughborough. You will play an important role in providing outstanding customer service, supporting customers throughout their sales journey and working closely with the wider sales team. • Salary : £27,000 - £28,000 plus a performance related bonus of up to £6,200 • Working hours : Full-time - Monday to Friday, 37.5 hours per week • Location : Head Office, Loughborough, LE11 1QJ Benefits We Offer: •A friendly and welcoming team environment •Competitive salary package •Paid training and development opportunities •Employee Assistance Programme •Competitive holiday allowance •Enhanced parental leave •Company pension scheme •Healthcare cash plan (Simply Health) •Employee, friends, and family discount on Quorn Stone products •Wellbeing initiatives, including Mental Health First Aiders •Company events •Free on-site parking •Sick pay •2 volunteering days per year •A comprehensive product training plan, in-house The Role: As a Head Office Sales Advisor, you will play an important role within our Sales team, providing excellent customer service and guiding customers throughout the sales process. The sales journey for our customers can begin over the phone or via email, so you will need to be a friendly, confident and professional communicator across both platforms. You will provide customers with a high level of support and advice throughout their journey with Quorn Stone, including technical and design advice, product suitability, sizing and pricing. You will manage customer enquiries, create quotations, process payments, arrange deliveries and provide outstanding aftersales service, while ensuring all relevant customer information and activity is accurately recorded on our CRM system. This is an exciting opportunity for an organised, proactive and customer-focused sales professional who enjoys working in a busy, fast-paced environment and has a genuine passion for delivering an excellent customer experience. What You Will Be Doing: •Answering incoming sales calls and responding to customer enquiries •Supporting the Sales Manager with sales activity and customer requirements •Guiding customers throughout the sales process •Providing clear, confident and professional communication over the phone and via email •Creating quotations and processing customer payments •Arranging customer deliveries •Providing outstanding aftersales service •Providing advice on product suitability, sizing and pricing •Using your natural flair for interiors to support customers with their requirements •Providing technical and design advice to customers •Resolving customer queries and ensuring customers receive a high level of support •Updating the CRM system with relevant customer information and daily activity •Arranging product samples to be dispatched to customers •Building strong relationships with new and existing customers •Supporting the wider sales team with customer enquiries and sales activity •Taking a proactive approach to customer requirements while responding effectively to changing priorities •Ensuring all customer information is accurately recorded and kept up to date •Supporting the team to deliver an excellent customer experience To Be an Excellent Head Office Sales Advisor, You Will Need: •Experience working within a sales environment • Previous s ales experience •Strong customer focus and a genuine passion for delivering excellent customer service •Excellent communication skills, both written and verbal •The ability to communicate clearly, confidently and professionally over the phone and via email •Excellent organisational skills with the ability to prioritise tasks effectively •A proactive and reactive approach to customer requirements •A self-motivated approach and the ability to inspire those around you •A hands-on approach and the ability to thrive in a busy, fast-paced environment •Strong attention to detail •Proficiency with Microsoft Office •The ability to manage multiple customer enquiries and tasks effectively •A genuine interest in providing customers with high levels of support and advice •A full and clean UK driving licence Desirable: •Experience within the luxury goods market •Knowledge of interiors and design •Experience using a CRM system •Previous experience within a premium or luxury sales environment •Experience within the natural stone, porcelain or wider home improvement industry If you're an enthusiastic and organised sales professional who is passionate about customer service and delivering exceptional customer experiences, and you're looking to develop your career within a successful and growing business, we'd love to hear from you. At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives. If you're excited about the role but don't meet every requirement, we still encourage you to apply. ? TPBN1_UKTJ