Job Description Who We Are: Established in 1995, Quorn Stone is a leading retailer of luxury natural stone and porcelain flooring, with showrooms across the UK and Head Office based in Loughborough. We are passionate about delivering exceptional products and customer service, working with homeowners, designers and trade professionals to create beautiful spaces. Due to continued growth, we are looking for a Sales Advisor to join our Harrogate Showroom team. You will play an important role in delivering an exceptional customer experience, supporting customers throughout their sales journey and helping them find the perfect products for their homes and projects. ~ Salary: £26,000–£28,000 plus a performance-related bonus of up to £6,200 ~ Full-time, 37 hours per week. Including weekends on a rota ~ Harrogate Showroom, 14 Montpellier Street, Harrogate, HG1 2TQ Benefits We Offer : ~ Competitive salary package ~ Paid training and development opportunities ~ Employee Assistance Programme ~ Competitive holiday allowance ~ Enhanced parental leave ~ Company pension scheme ~ Healthcare cash plan (Simply Health) ~ Employee, friends and family discount on Quorn Stone products ~ Wellbeing initiatives, including Mental Health First Aiders ~ Company events ~ Free on-site parking ~ Sick pay ~A comprehensive in-house product training plan The Role: As a Sales Advisor, you will play an important role within our Harrogate Showroom team, providing excellent customer service and guiding customers throughout the sales process. You will be responsible for creating a welcoming showroom environment, building strong customer relationships and providing knowledgeable advice to help customers make informed decisions. The customer journey can begin over the phone, via email or in person, so you will need to be a friendly, confident and professional communicator across all platforms. You will support customers throughout their journey with Quorn Stone, providing advice on product suitability, sizing, pricing and design, while responding effectively to their individual requirements. Alongside this, you will support the wider showroom team by maintaining showroom standards, managing customer appointments and keeping customer information up to date on our CRM system. This is an exciting opportunity for an organised, proactive and customer-focused sales professional who enjoys working in a busy, fast-paced environment and has a genuine interest in interiors and design. Welcoming customers into the showroom and providing a professional, friendly experience Building strong relationships with new and existing customers Answering incoming sales calls and responding to customer enquiries Making outbound calls to customers within our database Guiding customers throughout the sales process and helping them find the right products Updating the CRM system with relevant customer information and daily activity Confirming showroom appointments ahead of customer visits Supporting the wider showroom team with daily sales activity and customer requirements Maintaining a clean, tidy and welcoming showroom environment Managing multiple tasks effectively while maintaining excellent attention to detail To Be an Excellent Sales Advisor, You Will Need: Strong level of sales experience Experience working within a sales environment Experience using a CRM system The ability to communicate clearly, confidently and professionally over the phone, via email and in person Familiarity with Microsoft Office Previous experience within a premium or luxury sales environment Experience within the natural stone, porcelain or wider home improvement industry ? Showroom Opening hours: Monday to Friday: 9am-5pm Saturday: 9.30am-5pm Sunday: 10.30am-4pm If you're an enthusiastic and organised sales professional who is passionate about customer service, enjoys working with people and has a genuine interest in interiors, we'd love to hear from you! At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected and able to thrive.
Sales & Showroom Assistant in Harrogate employer: Quorn Country Tiles Limited
As a family-run business with a rich history since 1995, we pride ourselves on creating a supportive and dynamic work environment where our employees can thrive. We offer competitive salaries, performance bonuses, and a culture that values exceptional customer service and teamwork, making it an ideal place for those looking to grow their careers in the luxury retail sector.
Contact Details:
Quorn Country Tiles Limited Recruitment Team
