At a Glance
- Tasks: Lead a showroom team, deliver exceptional customer experiences, and manage client relationships.
- Company: Quorn Stone, a leading retailer of luxury natural stone and porcelain flooring.
- Benefits: Competitive salary, bonus potential, paid training, and employee discounts.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Join a passionate team and grow your career in retail management while working with beautiful products.
- Qualifications: Strong customer service skills, organisation, and a proactive attitude.
The predicted salary is between 33000 - 36000 £ per year.
Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring. With showrooms across the UK and our Head Office based in Leicestershire, we are passionate about delivering the highest quality products alongside exceptional customer service. We work with homeowners, designers, and trade professionals to bring beautiful spaces to life, and pride ourselves on our knowledgeable team, supportive culture, and commitment to excellence.
Due to continued growth, we are looking for a Showroom Manager to lead our upcoming Exeter Showroom. As we expand from strength to strength, we would love to hear from you!
Salary: Base Salary of £33,000.00 - £36,000.00 plus performance bonus potential of up to £20,925 (OTE £56,925)
Working hours: Full-time, 37 hours per week with 2 days off
Location: Exeter, United Kingdom
The role: As the Showroom Manager, you will take full responsibility for the day-to-day management of the showroom, ensuring it is always presented to the highest standard. You will lead a small sales team, deliver exceptional customer experiences, and provide expert advice on product suitability and interior design. You will play a key role in managing customer relationships from initial enquiry through to aftercare, ensuring every client receives a gold-standard service experience.
What You Will Be Doing:
- Managing and supporting a small sales team
- Welcoming customers into the showroom and building strong client relationships
- Providing advice on suitability, sizing, pricing, and interiors with confidence and creativity
- Creating quotations, processing payments, arranging deliveries, and managing after-sales service
- Managing the showroom diary and online appointments
- Updating the CRM system with customer information and daily activity
- Problem solving and handling customer queries effectively
- Ensuring the showroom is presented to an exceptional standard at all times
To be an excellent Showroom Manager, you will need:
- Excellent customer service, organisation, and time management skills
- Confidence engaging with customers face-to-face and building rapport
- Strong written communication skills with the ability to produce clear, concise emails
- A commercially minded approach with proven ability to drive sales
- Exceptional attention to detail
- A proactive, hands-on attitude within a fast-paced environment
- Strong interpersonal skills and willingness to support the wider team
- Ability to use initiative and anticipate future business needs
- Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word
- A background in design, interiors, or a creative industry (desirable)
- High-end retail experience (desirable)
- Full UK driving licence preferred
Benefits We Offer:
- A friendly and welcoming team environment
- Competitive salary package with bonus potential
- Paid training and development opportunities
- Employee Assistance Programme
- Competitive holiday allowance with option to buy additional days
- Enhanced parental leave
- Company pension scheme
- Healthcare cash plan (Simply Health)
- Employee, friends, and family discount on Quorn Stone products
- Wellbeing initiatives, including Mental Health First Aiders
- 2 volunteering days per year
If you're passionate about interiors, enjoy working with people, and are looking to grow your career in retail management, we'd love to hear from you. At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives - if you're excited about the role but don't meet every requirement, we still encourage you to apply.
Showroom Manager in Exeter employer: Quorn Country Tiles Limited
Quorn Stone is an exceptional employer, offering a vibrant and supportive work culture that prioritises employee growth and development. As a Showroom Manager in Exeter, you will benefit from a competitive salary package, performance bonuses, and a range of wellbeing initiatives, all while working with a passionate team dedicated to delivering outstanding customer service and creating beautiful spaces. Join us to thrive in a dynamic environment where your contributions are valued and your career can flourish.
Contact Details:
Quorn Country Tiles Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Showroom Manager in Exeter
✨Tip Number 1
Get to know the company inside out! Research Quorn Stone's products, values, and culture. This way, when you walk into that showroom for an interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider tips and might even lead to a referral, which can really boost your chances of landing that Showroom Manager role.
✨Tip Number 3
Show off your personality! When you meet the team, let your enthusiasm shine through. Share your ideas on customer service and how you’d manage the showroom. They want to see how you’d fit into their supportive culture.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Showroom Manager in Exeter
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for interiors and customer service shine through. We want to see how much you care about creating beautiful spaces and delivering top-notch experiences!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in retail management and customer service. We love seeing how your skills align with what we’re looking for in a Showroom Manager.
Be Clear and Concise:Strong written communication is key! Keep your emails and application materials clear and to the point. We appreciate well-structured information that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Quorn Country Tiles Limited
✨Know Your Products Inside Out
As a Showroom Manager, you'll need to be the go-to expert on all things flooring. Make sure you research Quorn Stone's product range thoroughly, including the different types of natural stone and porcelain they offer. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about how you built rapport with clients and resolved any issues. This is crucial for the role, so be ready to discuss how you can create a gold-standard service experience for customers at Quorn Stone.
✨Demonstrate Leadership Qualities
Since you'll be leading a small sales team, it's important to highlight your leadership skills. Share specific instances where you've motivated a team or improved performance. Discuss your approach to managing and supporting team members, as this will show that you're ready to take on the responsibility of a Showroom Manager.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your enthusiasm for the role and helps you gauge if Quorn Stone is the right fit for you. Plus, it demonstrates your proactive attitude!
