At a Glance
- Tasks: Deliver exceptional customer experiences and guide clients through their purchasing journey.
- Company: Join Quorn Stone, a leading luxury flooring retailer with a passion for design.
- Benefits: Enjoy competitive salary, paid training, discounts, and wellness initiatives.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a dynamic team and help create beautiful spaces for customers.
- Qualifications: Strong communication skills and a passion for sales and interiors.
The predicted salary is between 26000 - 28000 £ per year.
Who We Are
Established in 1995, Quorn Stone is a leading retailer of luxury natural stone and porcelain flooring, with showrooms across the UK and Head Office based in Loughborough.
We are passionate about delivering exceptional products and customer service, working with homeowners, designers, and trade professionals to create beautiful spaces.
Due to continued growth, we are looking for a Sales Advisor to join our showroom team.
- Salary: £26,000 - £28,000 plus a performance bonus of £6,200 (max OTE £34,200)
- Working hours: Full-time, including weekends on a rota basis
- Location: Quorn Stone Bristol, 92a Whiteladies Road, Clifton, Bristol, BS8 2QN
Benefits We Offer
- A friendly and welcoming team environment
- Competitive salary package
- Paid training and development opportunities
- Employee Assistance Programme
- Competitive holiday allowance
- Enhanced parental leave
- Company pension scheme
- Healthcare cash plan (Simply Health)
- Employee, friends, and family discount on Quorn Stone products
- Wellbeing initiatives, including Mental Health First Aiders
- Company events
- Free on-site parking
- Sick pay
- 2 volunteering days per year
The Role
As a Sales Advisor, you will play a key role in delivering an exceptional showroom experience for our customers.
Working within a fast-paced and collaborative environment, you will guide customers through their purchasing journey, providing expert advice, outstanding customer service, and support from initial enquiry through to aftersales.
This is an exciting opportunity for someone who is passionate about interiors, enjoys building relationships with customers, and thrives in a busy sales environment.
What You Will Be Doing
- Delivering a first-class customer experience both in person, over the phone, and via email
- Guiding customers through the sales process from enquiry to purchase
- Providing advice on product suitability, sizing, pricing, and design
- Creating quotations, processing payments, and arranging deliveries
- Providing outstanding aftersales support and resolving customer queries
- Welcoming customers into the showroom and ensuring a professional and friendly experience
- Building strong relationships with new and existing customers
- Updating the CRM system with relevant customer information and daily activity
- Arranging samples to be dispatched to customers
- Making outbound calls to our customer database
- Supporting the showroom team with day-to-day operations
- Maintaining a clean, tidy, and welcoming showroom environment
- Confirming showroom appointments with customers prior to arrival
- Providing refreshments to customers during appointments
To Be an Excellent Sales Advisor, You Will Need
- Excellent communication skills across phone, email, and face-to-face interactions
- Strong customer service and sales skills
- Excellent organisational skills with the ability to prioritise tasks effectively
- A proactive, hands-on approach within a fast-paced environment
- Confidence building rapport with customers
- Strong attention to detail and grammatical accuracy
- Experience working within a sales environment
- Experience using a CRM system
- Proficiency in Microsoft Office
Desirable
- Experience within the luxury goods market
- A passion for interiors and design
- Previous showroom experience
If youre passionate about sales, customer service, and interiors, and are looking to grow your career within a successful and growing business, wed love to hear from you.
At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive.
We welcome applications from people of all backgrounds, experiences, and perspectives.
If youre excited about the role but dont meet every requirement, we still encourage you to apply.
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Luxury Sales Advisor in Bath employer: Quorn Country Tiles Limited
As a family-run business with a rich history since 1995, we pride ourselves on creating a supportive and dynamic work environment where our employees can thrive. We offer competitive salaries, performance bonuses, and a culture that values exceptional customer service and teamwork, making it an ideal place for those looking to grow their careers in the luxury retail sector.
Contact Details:
Quorn Country Tiles Limited Recruitment Team
