Job Description
Who We Are:
Established in 1995, Quorn Stone is a leading retailer of luxury natural stone and porcelain flooring, with showrooms across the UK and Head Office based in Loughborough. We are passionate about delivering exceptional products and customer service, working with homeowners, designers, and trade professionals to create beautiful spaces.
Due to continued growth, we are looking for a Weekend Sales Advisor to join our new upcoming Cheshire showroom team and deliver outstanding customer service while supporting customers throughout their sales journey.
Salary: £26,000 - £28,000 plus a performance related bonus of up to £6,200Working hours: Part time Weekend Hours. Additional hours may be available subject to availabilityLocation: Cheshire Showroom, The Barn, Mill Lane, Alderley Edge, SK9 7TYBenefits We Offer: A friendly and welcoming team environmentCompetitive salary packagePaid training and development opportunitiesEmployee Assistance ProgrammeCompetitive holiday allowanceEnhanced parental leaveCompany pension schemeHealthcare cash plan (Simply Health)Employee, friends, and family discount on Quorn Stone productsWellbeing initiatives, including Mental Health First AidersCompany eventsFree on-site parkingSick pay2 volunteering days per yearA comprehensive product training plan, in-house?
The Role:
As a Sales Advisor, you will play an important role within our showroom team, providing exceptional customer service and guiding customers throughout the sales process.
The sales journey can begin over the phone, via email or face-to-face in the showroom, so you will need to be a confident, friendly and professional communicator across all platforms. You will provide customers with expert advice on our products, including suitability, sizing and pricing, while using your natural flair for interiors to help customers make informed decisions.
You will manage customer enquiries, support the sales process from initial enquiry through to aftersales, and ensure customer information and activity is accurately recorded on our CRM system.
This is an exciting opportunity for an experienced sales professional who is passionate about customer service, interiors and delivering an excellent customer experience in a busy, fast-paced showroom environment.?
What You Will Be Doing:
Answering incoming sales calls and responding to customer enquiriesMaking outbound calls to our customer databaseGuiding customers throughout the sales processProviding clear, confident and professional communication via phone, email and face-to-faceCreating quotations and processing paymentsArranging customer deliveriesProviding outstanding aftersales serviceProviding advice on product suitability, sizing and pricingUsing your knowledge and flair for interiors to support customers with their requirementsUpdating the CRM system with relevant customer information and daily activityArranging product samples to be dispatched to customersWelcoming customers into the showroom and providing a professional and friendly experienceBuilding strong relationships with new and existing customersConfirming showroom appointments with customers prior to their arrivalSupporting the showroom team with customer enquiries and sales activityMaintaining a clean, tidy and presentable showroomProviding refreshments to customers during showroom appointmentsResolving customer queries and providing appropriate technical and design adviceSupporting the wider showroom team to deliver excellent customer service?
To Be an Excellent Sales Advisor, You Will Need: Experience working within a sales environmentA minimum of 2 years' sales experienceStrong customer service skills and a genuine customer-focused approachExcellent communication skills, both written and verbalStrong attention to detail and grammatical accuracyExcellent organisational skills with the ability to prioritise tasks effectivelyA self-motivated and proactive approachA hands-on approach and the ability to thrive in a busy, fast-paced environmentThe ability to build strong relationships with customersConfidence communicating with customers over the phone, via email and face-to-faceExperience using a CRM systemFamiliarity with Microsoft OfficeAn enthusiasm for interiors and designDesirable: Experience within the luxury goods marketKnowledge or experience of interiors and designPrevious showroom experienceExperience working with natural stone, porcelain or other premium home improvement products?
When will you be working?
Saturday 9:30am-5pmSunday 10:30am-4pmBank Holidays Closed?
If you're an experienced sales professional who is passionate about customer service, interiors and delivering exceptional customer experiences, and you're looking to develop your career within a successful and growing business, we'd love to hear from you.
At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives. If you're excited about the role but don't meet every requirement, we still encourage you to apply.
Luxury Weekend Sales Advisor in Alderley Edge employer: Quorn Country Tiles Limited
As a family-run business with a rich history since 1995, we pride ourselves on creating a supportive and dynamic work environment where our employees can thrive. We offer competitive salaries, performance bonuses, and a culture that values exceptional customer service and teamwork, making it an ideal place for those looking to grow their careers in the luxury retail sector.
Contact Details:
Quorn Country Tiles Limited Recruitment Team
