Middle Office Manager

Location: London, Address: 1 Finsbury Avenue, EC2M 2PF, Liverpool Street, London

Employment Type: Full time, Location Type: Hybrid

Department: Business Operations Middle Office

About Verto: At Verto, we're on a mission to democratise global finance and empower businesses in Emerging Markets to reach the world. Founded by British-Nigerian entrepreneurs Ola Oyetayo and Anthony Oduu, our roots in Africa provided a firsthand understanding of the significant challenges businesses face with cross-border payments, ranging from illiquid currencies and high fees to slow transactions. This deep-rooted insight is why Africa remains a core focus, as we're committed to bridging the gap between emerging and developed markets and fostering global economic growth.

Role Overview: We are seeking a strategic and highly experienced Middle Office Manager to lead and scale our Middle Office function. Reporting to the Director of Middle Office and Banking, you will be responsible for the end-to-end management of Verto’s treasury and payment liquidity, FX trade risk frameworks, and Trading Desk support. As a leader within the organisation, you will manage a team of Middle Office Analysts, driving operational excellence while ensuring our risk management and settlement processes are robust enough to support our rapid global expansion.

What You'll Be Doing:

• Strategic Treasury Leadership: Direct the global payment liquidity and treasury strategy to ensure all daily settlement requirements are met across multiple currencies and jurisdictions.
• Risk Framework Ownership: Design and implement robust FX trade risk management policies, ensuring the business remains protected against market volatility and counterparty risk.
• Safeguarding & Compliance: Maintain ultimate oversight of daily customer funds safeguarding and partner credit line obligations, ensuring 100% compliance with regulatory standards.
• Team Management: Lead, mentor, and develop the Middle Office Analyst team, setting high performance standards and fostering a culture of continuous improvement.
• High-Level Reconciliations: Oversee the integrity of treasury funds and credit facility positions, acting as the final point of escalation for complex variances or liquidity gaps.
• Stakeholder Management: Serve as the primary Middle Office liaison for the Trading Desk, Finance, and Product teams. Collaborate with Finance on revenue reporting and audit requirements.
• Relationship Management: Manage and optimize relationships with external banking partners and liquidity providers regarding credit facilities and trade settlements.
• Credit & Exposure Monitoring: Approve and monitor OTC customer credit line requests, managing the business's total open credit exposure and internal liquidity line usage.
• Process Architecture: Drive the automation of Middle Office workflows, identifying and implementing system improvements to reduce manual intervention and operational risk.
• Reporting: Deliver executive-level management information (MI) and data analysis regarding currency exposure, P&L variances, and operational efficiency.

What You Need:

• Experience: Minimum 5 years of experience in a Middle Office, Treasury, or Operational Risk role within a fintech, payments company, or investment bank.
• Leadership: Proven track record of managing and developing high-performing teams in a fast-paced environment.
• Domain Expertise: Mastery of FX concepts (Spot, Forward, Swaps etc.), liquidity management, and the mechanics of cross-border payment settlements.
• Risk Acumen: Deep understanding of operational and market risks, with experience building or enhancing risk control frameworks.
• Analytical Rigor: Advanced proficiency in data analysis; ability to translate complex datasets into actionable strategic insights.
• Communication: Exceptional stakeholder management skills, with the ability to influence senior leadership and negotiate with external partners.
• Problem Solving: A proven ability to troubleshoot systemic issues and implement long-term scalable solutions.

What We'd Like To See:

• Prior experience in a high-growth scale-up environment where you built or significantly matured the Middle Office function.
• Experience with Treasury Management Systems (TMS) or the implementation of automated reconciliation tools.
• A "builder" mindset: someone who is comfortable with ambiguity and eager to create the blueprint for our future operations.

Life At Verto Perks:

• Insurance paid by the company
• Health and wellness benefits (with specific added benefits depending on the location of the role)
• Yearly salary review based on inflation, personal and business performance
• Access to entire Udemy’s library
• Budget for professional development courses
• Work-From-Anywhere policy for certain durations
• Integration programme (opportunity to work from our global offices)
• Regular team social events
• Pension scheme (depending on the role location)
• Flexible work arrangements
• Exposure to work with globally distributed teams
• Location specific benefits like car lease policy, cycle to work, gym membership, etc.

You’ll Fit Right In If You:

• Love asking “why?”
• Value solving problems over just completing tasks
• Understand sync vs. async communication practices
• Thrive in ambiguity and change
• Actively seek feedback
• Prioritise impact over activity
• Are fun to work with - we love good humour!

Culture:

• Mission-Driven Impact Work: Be at the forefront of simplifying cross-border payments, directly contributing to a borderless future for global businesses, particularly in emerging markets.
• High Performance & Ownership: We empower you to take risks, be results-driven, and take ownership. Act fast, deliver impactful results, and make the impossible possible.
• Collaborative & Supportive Environment: We work "as one," sharing successes and failures openly. We foster a transparent, supportive atmosphere where everyone does their best.
• Industry Competitive Compensation & Benefits: We compensate our employees in recognition of the great value they bring to the business; our compensation and benefits package are competitive in the industry across all our geographies.

Our Core Values:

• Champion the Mission: We are driven by curiosity and belief to solve cross-border payments pain points globally.
• Be the Best: We are open, take appropriate risks, adopt a results-driven approach, and are the best at what we do.
• Work as One: We are transparent with sharing failures and mistakes as well as successes.
• Go the Extra Mile: We deliver beyond what is possible. We make impossible possible.
• Customer First: We are creative in solving existing problems and bold in designing a new and better experience for customers.
• Run with It: We are determined, seek challenges, take ownership of tasks, act fast and deliver results.

Diversity & Inclusion at Verto: Verto is an equal opportunities employer and we value diversity. Anyone seeking employment at Verto is considered based on Merit, Competence, Qualifications and their Talent. We are proud to be a truly international team and we do not discriminate in our hiring process.