At a Glance
- Tasks: Support adults with mental health needs to regain independence and manage their housing.
- Company: Quo Vadis Trust is a housing charity dedicated to transforming lives in South East London.
- Benefits: Enjoy a stable contract, meaningful work, skill development, and a supportive team culture.
- Other info: Full-time role with a fixed-term contract until March 2026; driving licence needed.
- Why this job: Make a real difference in people's lives while gaining valuable experience in supported housing.
- Qualifications: Experience with vulnerable adults or housing support; good communication and IT skills required.
The predicted salary is between 20800 - 36400 £ per year.
Supported Housing Officer - £12,036.04 - £12,397.12 after successful probation – Lewisham
Are you calm, resilient and able to build trust with people who may have faced difficult circumstances? Would you like a role where your support can help someone feel safer, more confident and more independent?
The role
Quo Vadis Trust is looking for a part-time Supported Housing Officer to join its Lewisham team.
This is a practical, people-focused role where no two days will be exactly the same. You will support adults with mental health conditions and complex needs, helping them manage their tenancy, build everyday living skills and work towards greater independence.
You will manage your own caseload and develop positive, professional relationships with clients. By listening, encouraging and setting realistic goals, you will help each person take meaningful steps towards recovery and moving on.
Note: This role does not qualify for sponsorship
Key Responsibilities
- Manage and key work an allocated caseload.
- Create support plans, risk assessments and SMART goals.
- Welcome new clients and guide them through their induction.
- Offer advice on housing, tenancy sustainment and welfare benefits.
- Support clients with practical daily living and housekeeping tasks.
- Complete property, room and health and safety checks.
- Respond calmly to incidents, crises and challenging behaviour.
- Keep clear and accurate client records.
- Report maintenance concerns and follow up where needed.
- Work closely with colleagues, volunteers and external agencies.
About our company
Quo Vadis Trust is a specialist housing charity supporting around 200 adults across South East London.
We provide homes and support for people affected by mental health issues, rough sleeping and care experience. Our work is centred around promoting recovery, maximising independence and building stronger communities.
Our values are dignity, excellence, respect, integrity and kindness.
The Benefits
- Part-time hours of 14 hours per week.
- Enhanced DBS check funded before you start.
- Opportunities to undertake further training.
The person
You will be patient, approachable and able to communicate clearly with people from a wide range of backgrounds.
You will also need:
- GCSE-level English and Maths, or equivalent.
- Customer service experience.
- Strong written and verbal communication skills.
- Confidence using Microsoft Word, Excel, Teams and Outlook.
- The ability to work independently and as part of a team.
- Resilience and the ability to remain professional under pressure.
- Flexibility to work unsociable hours when required.
Experience in supported housing, mental health or a similar environment would be advantageous.
What’s next
Apply today and use your skills to help people feel supported, secure and ready to move forward.
Supported Housing Officer in London employer: Quo Vadis Trust
Quo Vadis Trust is an exceptional employer dedicated to fostering a supportive and inclusive work environment for its staff. With a strong focus on professional development, employees have access to tailored training programmes that not only enhance their skills but also contribute to meaningful outcomes for individuals facing mental health challenges. Located in a vibrant community, the organisation promotes a culture of collaboration and innovation, making it an ideal place for those passionate about making a difference in the lives of others.
StudySmarter Expert Advice🤫
We think this is how you could land Supported Housing Officer in London
✨Tip Number 1
Familiarise yourself with the specific challenges faced by individuals with mental health needs, rough sleepers, and care leavers. Understanding their unique situations will help you connect better during interviews and demonstrate your commitment to supporting them.
✨Tip Number 2
Network with professionals in the housing support sector. Attend local events or join online forums related to mental health and housing. This can provide valuable insights and potentially lead to referrals or recommendations for your application.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully supported vulnerable adults. Be ready to share specific examples that highlight your problem-solving skills and ability to create tailored support plans.
✨Tip Number 4
Research Quo Vadis Trust and their approach to supported housing. Understanding their mission and values will allow you to align your answers with their goals, showing that you're not just a good fit for the role, but also for the organisation.
We think you need these skills to ace Supported Housing Officer in London
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in supporting individuals with mental health needs and housing challenges.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your experience working with vulnerable adults. Include specific examples of how you've supported clients in similar roles, focusing on your ability to create tailored support plans and manage caseloads.
Write a Strong Cover Letter:In your cover letter, express your passion for helping individuals regain control of their lives. Mention your communication skills, organisational abilities, and any relevant qualifications or training that make you a suitable candidate for the role.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Quo Vadis Trust
✨Show Your Empathy
As a Supported Housing Officer, you'll be working with vulnerable individuals. Make sure to demonstrate your empathy and understanding during the interview. Share examples of how you've supported people in challenging situations, highlighting your ability to connect with them on a personal level.
✨Know the Organisation
Research Quo Vadis Trust thoroughly before your interview. Understand their mission, values, and the specific challenges they address. This will not only show your genuine interest in the role but also help you tailor your responses to align with their goals.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex situations. Think about past experiences where you've had to create support plans or manage difficult cases, and be ready to discuss these in detail.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you build trust with clients and liaise with external agencies. Provide examples of how you've successfully communicated complex information in an accessible way, ensuring everyone involved understands the situation.
