At a Glance
- Tasks: Support residents with mental health needs and create a welcoming environment.
- Company: Join Quo Vadis Trust, a leading charity in mental health housing support.
- Benefits: Competitive salary, ongoing training, and a supportive team culture.
- Other info: Flexible shifts and opportunities for career growth in a rewarding field.
- Why this job: Make a real difference in people's lives every day.
- Qualifications: Strong communication skills and an understanding of mental health.
The predicted salary is between 26946 - 26946 € per year.
Do you enjoy helping people feel safe, supported and welcome in their home environment? Are you calm under pressure, organised and able to build positive relationships with people from all walks of life? If so, this Concierge opportunity could be the perfect next step for you.
As a Concierge at Quo Vadis Trust (QVT), you will play a key role in creating a safe, welcoming and well-managed environment for residents living with mental health needs. This is much more than a front-of-house position. The Concierge role combines customer service, housing support, health and safety responsibilities and tenancy sustainment support. No two days are the same.
You’ll work closely with residents, colleagues and external agencies to help people maintain their independence while ensuring the scheme remains clean, secure and well maintained. The successful Concierge will join a supportive organisation where kindness, dignity and respect are at the centre of everything they do.
If you’re looking for a role where you can make a genuine difference every single day, we’d love to hear from you — apply today and take the next step in your career with Quo Vadis Trust.
Key Responsibilities
- Provide a warm, professional and friendly service to residents and visitors
- Support residents with tenancy sustainment and day-to-day housing matters
- Carry out health and safety, property and room checks
- Respond appropriately to incidents and emergency situations
- Complete accurate records using QVT’s client management systems
- Help maintain clean, safe and welcoming communal areas
- Report maintenance issues and follow them through where needed
- Support residents during move-ins and move-outs
- Attend team meetings, training and relevant external meetings
- Work flexibly across QVT schemes when required
The Organisation
Quo Vadis Trust (QVT) is a specialist housing charity supporting people with mental health needs across South-East London. We are committed to delivering high-quality housing and support services while creating a workplace where staff feel valued and supported. QVT has received Great Place to Work accreditation in 2023, and 2024, 2025 and won Best Employer at the Great British Care Awards in 2021. We are a Mindful Employer, Disability Confident, and hold Trusted Charity status at Level 2.
The Benefits
- £26,946.28 annual salary
- Full-time hours with structured rotas
- Funded Enhanced DBS check
- Ongoing training and development opportunities
- Meaningful and rewarding work every day
- Supportive and collaborative team environment
- Opportunity to build experience within housing and mental health support
The Person
- Strong customer service and communication skills
- A calm and professional approach in challenging situations
- Good IT skills, including Microsoft Office and database systems
- The ability to work independently and as part of a team
- An understanding of mental health, homelessness or supported housing
- A patient, resilient and empathetic nature
- Flexibility to work shifts within a 24-hour service
- Experience within social housing, mental health support or similar environments would be helpful.
Please note: this role does not qualify for sponsorship.
Concierge- Mental Health Housing Support in London employer: Quo Vadis Trust
Quo Vadis Trust (QVT) is an exceptional employer dedicated to creating a supportive and inclusive environment for its staff, where kindness, dignity, and respect are paramount. Located in Croydon, London, QVT offers meaningful work that directly impacts the lives of residents with mental health needs, alongside ongoing training and development opportunities to foster employee growth. With accolades such as Great Place to Work accreditation and recognition as Best Employer at the Great British Care Awards, QVT stands out as a place where you can truly make a difference every day.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge- Mental Health Housing Support in London
✨Tip Number 1
Network like a pro! Reach out to people in the mental health and housing support sectors. Attend local events or join online forums where you can connect with others who share your passion for helping people. You never know who might have a lead on a job opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and mental health support. Think about real-life examples that showcase your skills in building relationships and handling challenging situations. Confidence is key, so rehearse until you feel ready to shine!
✨Tip Number 3
Show your enthusiasm for the role! When you apply through our website, make sure to express why you're passionate about supporting residents with mental health needs. A genuine interest can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows that you’re proactive and truly interested in the position, which is exactly what QVT values in their team members.
We think you need these skills to ace Concierge- Mental Health Housing Support in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping others shine through. We want to see how much you care about creating a safe and welcoming environment for residents. Share any relevant experiences that highlight your commitment to mental health support.
Tailor Your CV:Make sure your CV is tailored to the Concierge role. Highlight your customer service skills and any experience in housing support or mental health. We love seeing how your background aligns with what we do at QVT, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there.
How to prepare for a job interview at Quo Vadis Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Concierge role and its responsibilities. Familiarise yourself with the key aspects of customer service, housing support, and health and safety. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your Empathy
Given the nature of this role, it's crucial to highlight your empathetic approach. Prepare examples from your past experiences where you've successfully supported individuals, especially in challenging situations. This will illustrate your ability to connect with residents and provide the support they need.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle various situations, such as dealing with an emergency or supporting a resident in distress. Practising these responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the organisation and the team. This shows your enthusiasm for the role and helps you gauge if the environment aligns with your values. Consider asking about their approach to staff training or how they support employees in their roles.
