At a Glance
- Tasks: Support residents with mental health needs and create a welcoming environment.
- Company: Join Quo Vadis Trust, a leading charity in mental health housing support.
- Benefits: Enjoy a competitive salary, ongoing training, and a supportive team.
- Other info: Flexible shifts and opportunities for career growth in a rewarding field.
- Why this job: Make a real difference in people's lives every day.
- Qualifications: Strong communication skills and an understanding of mental health are essential.
The predicted salary is between 26946 - 26946 € per year.
Do you enjoy helping people feel safe, supported and welcome in their home environment? Are you calm under pressure, organised and able to build positive relationships with people from all walks of life? If so, this Concierge opportunity could be the perfect next step for you. As a Concierge at Quo Vadis Trust (QVT), you will play a key role in creating a safe, welcoming and well-managed environment for residents living with mental health needs. This is much more than a front-of-house position. The Concierge role combines customer service, housing support, health and safety responsibilities and tenancy sustainment support. No two days are the same. You’ll work closely with residents, colleagues and external agencies to help people maintain their independence while ensuring the scheme remains clean, secure and well maintained. The successful Concierge will join a supportive organisation where kindness, dignity and respect are at the centre of everything they do. If you’re looking for a role where you can make a genuine difference every single day, we’d love to hear from you — apply today and take the next step in your career with Quo Vadis Trust.
Key Responsibilities
- Provide a warm, professional and friendly service to residents and visitors
- Support residents with tenancy sustainment and day-to-day housing matters
- Carry out health and safety, property and room checks
- Respond appropriately to incidents and emergency situations
- Complete accurate records using QVT’s client management systems
- Help maintain clean, safe and welcoming communal areas
- Report maintenance issues and follow them through where needed
- Support residents during move-ins and move-outs
- Attend team meetings, training and relevant external meetings
- Work flexibly across QVT schemes when required
The Organisation
Quo Vadis Trust (QVT) is a specialist housing charity supporting people with mental health needs across South-East London. We are committed to delivering high-quality housing and support services while creating a workplace where staff feel valued and supported. QVT has received Great Place to Work accreditation in 2023, and 2024, 2025 and won Best Employer at the Great British Care Awards in 2021. We are a Mindful Employer, Disability Confident, and hold Trusted Charity status at Level 2.
The Benefits
- £26,946.28 annual salary
- Full-time hours with structured rotas
- Funded Enhanced DBS check
- Ongoing training and development opportunities
- Meaningful and rewarding work every day
- Supportive and collaborative team environment
- Opportunity to build experience within housing and mental health support
The Person
- Strong customer service and communication skills
- A calm and professional approach in challenging situations
- Good IT skills, including Microsoft Office and database systems
- The ability to work independently and as part of a team
- An understanding of mental health, homelessness or supported housing
- A patient, resilient and empathetic nature
- Flexibility to work shifts within a 24-hour service
Experience within social housing, mental health support or similar environments would be helpful. Please note: this role does not qualify for sponsorship.
Concierge- Mental Health Housing Support in Croydon employer: Quo Vadis Trust
Quo Vadis Trust (QVT) is an exceptional employer dedicated to supporting individuals with mental health needs in Croydon, London. With a strong focus on kindness, dignity, and respect, QVT fosters a collaborative work culture that values employee growth through ongoing training and development opportunities. Recognised as a Great Place to Work and awarded Best Employer at the Great British Care Awards, QVT offers meaningful and rewarding work where you can truly make a difference in the lives of residents every day.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge- Mental Health Housing Support in Croydon
✨Tip Number 1
Get to know the organisation! Research Quo Vadis Trust and understand their values. When you show genuine interest in their mission during interviews, it’ll set you apart from other candidates.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can help you tailor your approach.
✨Tip Number 3
Practice your responses to common interview questions. Think about how your skills align with the responsibilities of the Concierge role. We want you to feel confident and ready to showcase your strengths!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Concierge- Mental Health Housing Support in Croydon
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see how much you care about creating a safe and welcoming environment for residents. Share any relevant experiences that highlight your commitment to mental health support.
Tailor Your CV:Make sure your CV is tailored to the Concierge role. Highlight your customer service skills and any experience in housing support or mental health. We love seeing how your background aligns with what we do at QVT!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do.
How to prepare for a job interview at Quo Vadis Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Concierge role and its responsibilities. Familiarise yourself with how it combines customer service, housing support, and health and safety. This will help you articulate why you're a great fit for the position.
✨Showcase Your People Skills
Since this role involves building positive relationships with residents from diverse backgrounds, be prepared to share examples of how you've successfully interacted with people in previous roles. Highlight your calmness under pressure and your ability to provide a warm, professional service.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've had to respond to incidents or emergencies. Be ready to discuss how you handled those situations, showcasing your resilience and empathy. This will show that you can maintain a safe and welcoming environment for residents.
✨Ask Thoughtful Questions
Prepare some questions about the organisation and its approach to mental health support. This not only shows your genuine interest in the role but also helps you assess if QVT is the right fit for you. It’s a two-way street, after all!
