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- Tasks: Lead and shape supported housing services, ensuring quality and compliance.
- Company: Quo Vadis Trust, a charity transforming lives through stable housing and support.
- Benefits: Competitive salary, direct exposure to leadership, and impactful service development.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in mental health care, team leadership, and compliance knowledge required.
- Other info: Join us in a key growth phase with opportunities for professional development.
The predicted salary is between 36000 - 54000 £ per year.
Location: Southeast London boroughs, Croydon and Sidcup | Salary: Up to £45,000 | 35 hours per week
Step into a senior leadership role where you will shape how supported housing services are delivered, influence strategic direction and see the real impact of your decisions on people’s lives every day.
Are you experienced in mental health and supported housing and ready for broader operational responsibility? Do you want the authority to improve standards, guide managers and strengthen services across multiple schemes? Quo Vadis Trust (QVT) supports over 250 people living with mental health needs across Southeast London. We provide safe homes and practical support that help individuals move towards greater independence. We are now looking for a Care & Support Manager to play a central role in strengthening and developing our Operations function.
If you are ready to take ownership of service quality and help shape the future of supported housing at QVT, we would welcome your application.
The role:
Reporting to the COO, you will oversee our Operations team and help refine how our supported accommodation and care services are delivered. This is a permanent, full-time role, working 9am–5pm, Monday to Friday. The position is site-based across Southeast London, Croydon and Sidcup, with limited remote working. For the first six months, you may be based at our CR2 scheme.
You will have the scope to review systems, strengthen compliance and support managers to deliver confident, consistent services. Your leadership will ensure schemes remain safe, well-managed and inspection-ready.
Key Responsibilities:
- You will strengthen safeguarding practice and ensure services consistently meet regulatory and legal standards.
- Through effective audits and oversight, you will reduce operational risk and build confidence across teams.
- By guiding Housing Managers and Officers, you will create a more capable and resilient management structure.
- Your support will help them handle tenancy matters, documentation and day-to-day challenges with clarity and consistency.
- You will improve how voids are managed and how new tenants are welcomed, creating smoother transitions and more stable services.
- By ensuring support plans and risk assessments clearly evidence progress, you will strengthen funding compliance and demonstrate real outcomes.
- You will also encourage tenant engagement and clear move-on planning, helping individuals build independence while improving overall service performance.
About our company:
At Quo Vadis Trust, we believe that stable housing and the right support can change lives. We are a registered charity (1116196) working across Southeast London, Croydon and Sidcup. Our focus is on providing safe, supportive homes for people living with mental health needs, delivered through well-run and values-led services. We are ambitious about quality and committed to continuous improvement.
The Benefits:
- Direct exposure to senior leadership and service development
- Opportunity to influence operational improvement during a key growth phase
- A role where your leadership has visible and lasting impact
The person:
You will bring strong experience in mental health care and supported housing, alongside experience leading and developing teams. You will have sound knowledge of safeguarding, health and safety and compliance, ideally within a regulated service. You will be confident completing support and risk assessments, carrying out audits and managing performance. You will communicate clearly, remain calm under pressure and approach your work with empathy and professionalism. The ability to travel between sites and good IT skills, including MS Office, are essential. Relevant care management or housing qualifications (CiH) are desirable.
Care and Support Manager in Croydon employer: Quo Vadis Trust
Contact Detail:
Quo Vadis Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care and Support Manager in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health and supported housing sectors. Attend local events or online webinars to meet potential employers and learn about job openings before they hit the mainstream job boards.
✨Tip Number 2
Prepare for interviews by researching Quo Vadis Trust and their values. Understand their approach to supported housing and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've improved service quality or guided teams in your previous roles. Highlighting your impact will demonstrate that you're the right fit for shaping their operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Quo Vadis Trust and making a difference in people’s lives.
We think you need these skills to ace Care and Support Manager in Croydon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Care & Support Manager role. Highlight your experience in mental health and supported housing, and show us how your skills align with our mission at Quo Vadis Trust.
Showcase Your Leadership Skills: We want to see how you've led teams and improved services in your previous roles. Share specific examples of how you've influenced operational improvements and supported managers to deliver quality care.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. This will help us understand your qualifications and how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Quo Vadis Trust
✨Know Your Stuff
Make sure you brush up on your knowledge of mental health care and supported housing. Familiarise yourself with Quo Vadis Trust's mission and values, as well as the specific challenges they face in the Southeast London area. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led teams or improved service delivery. Think about how you can demonstrate your ability to guide managers and strengthen services, as this is a key part of the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making abilities. For instance, you might be asked how you would handle a safeguarding issue or improve compliance. Practise articulating your thought process clearly and confidently, as this will highlight your operational responsibility experience.
✨Engage with Empathy
Since the role involves working closely with individuals facing mental health challenges, it's crucial to convey empathy during your interview. Share stories that reflect your understanding of the importance of supportive housing and how you've positively impacted people's lives in the past.