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For Companies At a Glance
- Tasks: Create safe, welcoming environments and support residents in a 24-hour housing scheme.
- Company: Join Quo Vadis Trust, a leading charity supporting mental health across South-East London.
- Benefits: Enjoy stable employment, ongoing training, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding role.
- Qualifications: GCSE level literacy and numeracy, customer service experience, and understanding of mental health.
- Other info: Flexible hours with opportunities for further training and career growth.
The predicted salary is between 25000 - 35000 £ per year.
The role
Do you have experience creating safe, welcoming environments where people feel respected and supported? Are you calm under pressure and confident handling day-to-day building safety, resident needs, and unexpected situations? As a Concierge at Quo Vadis Trust (QVT), you will play a key role within a 24-hour supported housing scheme. You will be a consistent, professional presence who helps residents feel secure in their homes while ensuring the building is safe, clean, and well maintained. This is a practical, people-facing role that combines customer service, building safety, and tenancy support. You will work as part of a wider team to support residents living with mental health needs.
Key Responsibilities:
- Provide a welcoming and professional presence to residents and visitors
- Support tenancy sustainment within a 24-hour housing scheme
- Respond appropriately to incidents, emergencies, and on-call situations
- Carry out regular health, safety, and fire alarm checks
- Maintain accurate records using the organization’s client management system
- Complete room, property, and safety inspections and report issues promptly
- Support residents during move-ins and move-outs
- Carry out light cleaning and minor practical tasks when required
- Work with colleagues to follow safeguarding procedures
- Liaise with external agencies and attend meetings when needed
- Provide cover at other QVT schemes when required
About Us
Quo Vadis Trust (QVT) is a specialist housing charity supporting people with mental health needs across South-East London. We are committed to delivering high-quality housing and support services while creating a workplace where staff feel valued and supported. QVT has received Great Place to Work accreditation in 2022, 2023, and 2024, and won Best Employer at the Great British Care Awards in 2021. We are a Mindful Employer, Disability Confident, and hold Trusted Charity status at Level 2.
The Benefits
- Stable, full-time employment with a published rota
- Ongoing training including safeguarding, health and safety, and de-escalation
- A supportive and structured team environment
- Work that makes a clear difference to people’s daily lives
The Person
We’re looking for someone who is:
- Literate and numerate to GCSE level or equivalent in English and Math
- Comfortable using Microsoft applications and client management systems
- Experience in customer service, housing, mental health, or supportive environments
- Understanding of mental health conditions, learning disabilities, homelessness, or substance misuse
- Awareness of housing issues, tenancy sustainment, and health and safety
- Clear verbal and written communication skills
- Calm, patient, and professional under pressure
- Able to work independently while contributing to a team
- Flexible and willing to work unsociable hours on a 24-hour rota
- Willing to complete further training as required
- Able to complete an enhanced DBS check, funded by QVT
Apply now to help create safe and welcoming homes for those who need them most.
Locations
Concierge in Croydon, London employer: Quo Vadis Trust
Contact Detail:
Quo Vadis Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge in Croydon, London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Quo Vadis Trust's website and social media. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their supportive environment.
✨Tip Number 2
Practice your people skills! As a Concierge, you'll be interacting with residents and visitors all the time. Role-play common scenarios with a friend or family member to boost your confidence and prepare for those tricky questions about handling emergencies or supporting residents.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully dealt with unexpected situations. Be ready to share these stories during your interview to demonstrate how calm and professional you can be under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm for the role but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Concierge in Croydon, London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your experiences and how they relate to creating safe and welcoming environments.
Tailor Your Application: Make sure to tailor your application specifically for the Concierge role at QVT. Highlight your relevant experience in customer service and any work you've done with mental health or supportive environments. This shows us you understand what we're all about!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your skills and experiences at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Quo Vadis Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Concierge at Quo Vadis Trust. Familiarise yourself with their commitment to supporting residents with mental health needs and how you can contribute to creating a safe and welcoming environment.
✨Showcase Your Customer Service Skills
Since this role is heavily people-facing, be ready to share specific examples from your past experiences where you've provided excellent customer service. Highlight situations where you’ve handled emergencies or difficult situations calmly and professionally.
✨Demonstrate Your Knowledge of Health and Safety
Given the importance of building safety in this role, brush up on relevant health and safety regulations. Be prepared to discuss how you would conduct safety checks and respond to incidents, showcasing your proactive approach to maintaining a secure environment.
✨Emphasise Teamwork and Flexibility
This position requires working as part of a team and being flexible with your hours. Share examples of how you've successfully collaborated with others in previous roles and your willingness to adapt to changing situations, especially in a 24-hour support setting.