At a Glance
- Tasks: Troubleshoot cloud issues and ensure customer satisfaction with innovative solutions.
- Company: Join Qumulo, a leader in cloud data management with a collaborative culture.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse team that values innovation and collaboration.
- Why this job: Make a real impact by helping customers navigate complex cloud environments.
- Qualifications: Experience in customer support and cloud technologies; problem-solving skills are essential.
Qumulo's cloud data platform manages exabytes of the world's most demanding data, unifying files, objects, and every workload across edge, core, and cloud.
About the Position: Customers are the lifeblood of our company and Qumulo is looking for strategic, customer-focused, and results-driven Customer Success Engineers (CSEs) with a strong background in cloud technologies. CSEs will engage and work with our customers to answer technical questions or resolve complex issues primarily focusing on cloud environments such as AWS and Azure. The CSE is ultimately responsible for the complete life cycle of a customer issue and ensuring proper communication and resolution.
Responsibilities:
- Troubleshoot issues on the Qumulo product in both On-Premises or Cloud file systems, including cloud infrastructure issues, permissions problems, performance issues, and general file system issues.
- Prioritize and drive resolution for escalated customer issues in both cloud and on-premises environments.
- Work cross-functionally with our sales, product, and engineering teams to ensure customer issues are quickly resolved.
- Provide feedback to engineering and product teams on product gaps and areas of improvement, particularly related to cloud offerings.
- Collaborate with peers and mentors on complex issues.
- Consistently grow knowledge and expand skill sets in cloud technologies.
Qualifications:
- Multi-lingual with English as primary customer support delivery language.
- Excellent written and verbal communication skills.
- Strong problem-solving skills with a can-do attitude in a fast-paced environment.
- Demonstrated working knowledge of major cloud platforms, including compute, storage, networking, and identity management services.
- Basic network troubleshooting skills and understanding of general network technologies.
- Familiarity with Linux & Windows operating systems.
- Familiarity with Windows Active Directory or LDAP.
- Understanding of file permissions and access control in cloud environments.
- 5 - 7 years experience in a customer-facing role, including 1-3 years of troubleshooting cloud environments.
- Python Programming skills are a plus.
- Relevant cloud certifications (e.g., AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator Associate) are a plus, but not required.
Must have the right to work in the UK without visa sponsorship.
About Qumulo: Built for the most demanding enterprise workloads, from AI and HPC simulations to Splunk Observability, genomics and PACS medical imaging, geospatial datasets, media editing and rendering, and video surveillance, Qumulo unlocks the full power of an organization’s information. Our platform unifies file and object storage across data centers, edge, and public clouds, enabling efficient, accelerated computing and extending the reach of data unbound by protocol or transport limitations. With more than 1,100 customers and exabytes of data under management, Qumulo powers mission-critical workloads anywhere real-time access to massive file datasets is non-negotiable. Qumulo delivers radical simplicity, hardware freedom, exceptional customer support, and a true hybrid-cloud architecture.
Our Values: At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we encourage and celebrate multiple points of view. As part of our culture we believe diversity drives innovation.
Equal Opportunity Employer: Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.
Remote Customer Success Engineer II (Cloud / Storage / Compute / Identity) - UK Remote in Warrington employer: Qumulo
Qumulo is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to thrive in the fast-paced world of enterprise software sales. With a strong focus on employee growth and development, team members are encouraged to take ownership of their roles while enjoying the benefits of a collaborative environment. Located in the UK, Qumulo offers unique opportunities to engage with leading clients in Finance and Media & Entertainment, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Engineer II (Cloud / Storage / Compute / Identity) - UK Remote in Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Qumulo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Qumulo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Success Engineer II (Cloud / Storage / Compute / Identity) - UK Remote in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Qumulo:Your cover letter is your chance to shine! Tell us why you want to work at Qumulo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Qumulo!
How to prepare for a job interview at Qumulo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
