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- Tasks: Engage with customers to resolve technical issues in cloud environments like AWS and Azure.
- Company: Join Qumulo, a leader in unstructured data management with a collaborative culture.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment that values diversity and innovation.
- Why this job: Make a real impact by helping customers succeed with cutting-edge cloud technologies.
- Qualifications: Strong problem-solving skills and knowledge of major cloud platforms required.
The predicted salary is between 50000 - 60000 £ per year.
Are you ready for new challenges and new opportunities? Join our team! Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere – at the edge, in the core data center and in the cloud. With unstructured data growing in more locations faster than ever before, enterprises today need a way to store, manage, and curate data simply and efficiently in any location, on any platform. This is precisely what Qumulo was founded to accomplish.
At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we encourage and celebrate multiple points of view. As part of our culture we believe diversity drives innovation.
About the Position: Customers are the lifeblood of our company and Qumulo is looking for strategic, customer-focused, and results-driven Customer Success Engineers (CSEs) with a strong background in cloud technologies. CSEs will engage and work with our customers to answer technical questions or resolve complex issues primarily focusing on cloud environments such as AWS and Azure. The CSE is ultimately responsible for the complete life cycle of a customer issue and ensuring proper communication and resolution.
Responsibilities:
- Troubleshoot issues on the Qumulo product in both On-Premises or Cloud file systems, including cloud infrastructure issues, permissions problems, performance issues, and general file system issues.
- Prioritize and drive resolution for escalated customer issues in both cloud and on-premises environments.
- Work cross-functionally with our sales, product, and engineering teams to ensure customer issues are quickly resolved.
- Provide feedback to engineering and product teams on product gaps and areas of improvement, particularly related to cloud offerings.
- Collaborate with peers and mentors on complex issues.
- Consistently grow knowledge and expand skill sets in cloud technologies.
Qualifications:
- Multi-lingual with English as primary customer support delivery language.
- Excellent written and verbal communication skills.
- Strong problem-solving skills with a can-do attitude in a fast paced environment.
- Demonstrated working knowledge of major cloud platforms, including compute, storage, networking, and identity management services.
- Basic network troubleshooting skills and understanding of general network technologies.
- Familiarity with Linux.
Customer Success Engineer II (Cloud / Storage / Compute / Identity) - UK Remote in Somerset employer: Qumulo
Contact Detail:
Qumulo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Engineer II (Cloud / Storage / Compute / Identity) - UK Remote in Somerset
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to cloud technologies. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or GitHub repository that highlights your projects and experience with cloud platforms. This gives potential employers a tangible way to see what you can do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Customer Success Engineer II (Cloud / Storage / Compute / Identity) - UK Remote in Somerset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Engineer role. Highlight your experience with cloud technologies and any relevant problem-solving skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer success and how your background aligns with our mission at Qumulo. Let us know what makes you tick!
Showcase Your Communication Skills: Since this role requires excellent written communication, make sure your application is clear and concise. We love candidates who can express their thoughts effectively, so don’t hold back on showcasing your writing prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re in!
How to prepare for a job interview at Qumulo
✨Know Your Cloud Stuff
Make sure you brush up on your knowledge of cloud technologies, especially AWS and Azure. Be ready to discuss specific experiences you've had with these platforms, as well as any troubleshooting you've done. This will show that you're not just familiar with the concepts but have practical experience too.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex issues in the past. Think about a time when you resolved a tricky customer problem or improved a process. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them clear and impactful.
✨Communicate Clearly
Since this role involves a lot of customer interaction, practice your communication skills. Be ready to explain technical concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable articulating your thoughts clearly and confidently.
✨Embrace Diversity and Collaboration
Qumulo values an inclusive culture, so be prepared to discuss how you work with diverse teams. Share experiences where you collaborated with others to achieve a common goal, and highlight how different perspectives helped drive innovation. This will resonate well with their company values.