At a Glance
- Tasks: Help customers solve complex cloud issues and ensure their success with our platform.
- Company: Join Qumulo, a leader in cloud data management with a focus on customer satisfaction.
- Benefits: Enjoy remote work flexibility, competitive pay, and opportunities for professional growth.
- Other info: Dynamic team environment with opportunities to learn and grow in cloud computing.
- Why this job: Make a real difference by supporting customers and enhancing their cloud experience.
- Qualifications: Strong communication skills and knowledge of cloud technologies are essential.
Qumulo's cloud data platform manages exabytes of the world's most demanding data, unifying files, objects, and every workload across edge, core, and cloud.
About the Position: Customers are the lifeblood of our company and Qumulo is looking for strategic, customer-focused, and results-driven Customer Success Engineers (CSEs) with a strong background in cloud technologies. CSEs will engage and work with our customers to answer technical questions or resolve complex issues primarily focusing on cloud environments such as AWS and Azure. The CSE is ultimately responsible for the complete life cycle of a customer issue and ensuring proper communication and resolution.
Responsibilities:
- Troubleshoot issues on the Qumulo product in both On-Premises or Cloud file systems, including cloud infrastructure issues, permissions problems, performance issues, and general file system issues.
- Prioritize and drive resolution for escalated customer issues in both cloud and on-premises environments.
- Work cross-functionally with our sales, product, and engineering teams to ensure customer issues are quickly resolved.
- Provide feedback to engineering and product teams on product gaps and areas of improvement, particularly related to cloud offerings.
- Collaborate with peers and mentors on complex issues.
- Consistently grow knowledge and expand skill sets in cloud technologies.
Qualifications:
- Multi-lingual with English as primary customer support delivery language.
- Excellent written and verbal communication skills.
- Strong problem-solving skills with a can-do attitude in a fast paced environment.
- Demonstrated working knowledge of major cloud platforms, including compute, storage, networking, and identity management services.
- Basic network troubleshooting skills and understanding of general network technologies.
- Familiarity with Linux.
Remote Customer Success Engineer II (Cloud / Storage / Compute / Identity) - UK Remote employer: Qumulo
Qumulo is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to thrive in the fast-paced world of enterprise software sales. With a strong focus on employee growth and development, team members are encouraged to take ownership of their roles while enjoying the benefits of a collaborative environment. Located in the UK, Qumulo offers unique opportunities to engage with leading clients in Finance and Media & Entertainment, making it a rewarding place to build a meaningful career.
