Senior Customer Success Manager � EMEA in London

Location: Spain, Italy, or Ireland/UK | Remote

Why This Role Matters

At Qumulo, our customers are at the center of everything we do. We are seeking a strategic, customer-focused, and results-driven Senior Customer Success Manager (CSM) to drive adoption, retention, and expansion for enterprise customers and OEM/Channel partners across EMEA.

About Qumulo

Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere – at the edge, in the core data center, and in the cloud. With unstructured data growing in more locations faster than ever before, enterprises today need a way to store, manage, and curate data simply and efficiently in any location, on any platform. This is precisely what Qumulo was founded to accomplish.

Key Requirements

• Location: Applicants must be residents of Spain, Italy, The Republic of Ireland, or the United Kingdom and legally permitted to work there.
• Must have professional working proficiency in one or more of the following languages: French, Italian, Spanish, Portuguese.
• Experience: Experience in Customer Success is required; additional experience in Professional Services (PS) or in a Sales Engineer (SE) role is preferred, particularly within Cloud or On-Premises environments.

Responsibilities:

• Customer Lifecycle Management: Own a portfolio of enterprise and strategic customers, driving adoption, retention, and renewals.
• Value Realization: Ensure customers and partners achieve measurable outcomes and maximize value from Qumulo products.
• Strategic Engagement: Conduct quarterly business reviews (QBRs/EBRs) and develop tailored success plans aligned with customer goals.
• Collaboration: Partner with Sales, Product, Operations, and Engineering to resolve escalations, influence roadmap, and optimize customer/partner experience.
• Partner Success: Enable and support OEM and Channel partners, driving joint success initiatives and partner-led growth.
• Feedback & Advocacy: Provide actionable insights and product feedback; communicate product updates and improvements to customers.
• Mentorship: Support and mentor junior CSMs, sharing best practices and driving process improvements.

Qualifications:

• 8+ years in Customer Success, Account Management, or Partner Success within a B2B SaaS startup environment.
• 3+ years as either an SE, PS role is preferred.
• Proven experience managing enterprise accounts and OEM/Channel partners.
• Strong understanding of SaaS metrics: NRR, churn, adoption, MRR, and ability to leverage data for actionable insights.
• Excellent communication, presentation, and relationship-building skills.
• Experience with CS/CRM tools (e.g., Planhat).
• Strong project management and organizational skills; able to manage multiple priorities.
• Experience managing a diverse BOB of 100+ accounts of Enterprise & SMB.

At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data-driven and experimental, and as an inclusive workplace, we encourage and celebrate multiple points of view. As part of our culture, we believe diversity drives innovation.

Individual pay depends on various factors, such as role level, relevant experience and skills, and location. Pay ranges are reviewed and typically updated each year. Offers are made within the pay range applicable at the time.

Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

As part of the employment process, Qumulo conducts comprehensive background checks on all final candidates for employment. The background check process may include a review of criminal history, credit history, employment verification, education verification, and other relevant information.

Qumulo is committed to complying with all applicable federal, state, and local laws concerning background checks. We ensure that our background check process is fair, consistent, and transparent, and we follow all legal requirements regarding the timing and scope of such checks.

For positions in jurisdictions with specific legal requirements, such as restrictions on the timing of criminal history inquiries, we will conduct these checks in accordance with local laws and only after a conditional offer of employment has been made, where required.