At a Glance
- Tasks: Lead client services, build relationships, and drive account growth in a dynamic agency.
- Company: Quirky Digital, an ambitious SEO agency with a collaborative culture.
- Benefits: Competitive salary, performance bonuses, hybrid working, and 34 days holiday.
- Other info: Opportunity for professional development and influence in a close-knit team.
- Why this job: Join a passionate team and shape the future of client services in a growing agency.
- Qualifications: 5+ years in client services with strong leadership and strategic relationship management skills.
The predicted salary is between 58500 - 71500 £ per year.
Quirky is a search-first agency built for ambitious brands who refuse to settle
We are a team of specialists who know how to build visibility, trust and authority in competitive markets.
From advanced local search strategies to generative search optimisation, our focus is on delivering results that last.
We help ambitious brands build authority and dominate their market.
Whether that means securing first page rankings on Google, preparing brands for the rise of AI Search, or outpacing competitors in challenging industries, we provide the expertise to make it happen.
Based in Liverpool and Cyprus, we have years of experience ranking websites on both a local and international scale across highly competitive niches.
Job Description
We are looking for an experienced and commercially minded Client Services Director to lead and build our client services function at Quirky Digital.
This is a senior leadership role based in Liverpool, reporting directly to the Managing Director.
You will take ownership of key client relationships, oversee retention and account growth, and help shape how client services operate as the business scales.
This is not a role focused purely on account management.
We are looking for someone who can operate strategically with senior stakeholders, strengthen client partnerships, lead internal teams, and build a best-in-class client experience function from the ground up.
You will work closely with our technical SEO, content, and digital PR teams to ensure the client strategy is aligned, commercially focused, and delivering measurable outcomes.
Key Responsibilities
- Act as the senior strategic lead across a portfolio of high-value client accounts, building trusted long-term relationships
- Own client retention by driving performance, momentum, and strategic confidence across all accounts
- Lead senior stakeholder communication with founders, CMOs, marketing directors, and in-house teams
- Manage complex client conversations, challenges, and escalations with confidence and commercial awareness
- Build, structure, and scale the client services function to support business growth
- Recruit, mentor, and develop account managers and wider client services team members
- Set clear internal standards for communication, reporting, account planning, and service delivery
- Work closely with technical SEO, content, and digital PR teams to shape joined-up client strategies
- Identify genuine growth opportunities across existing accounts, including upsells and retainer expansion
- Support new business conversations by providing senior strategic input and client relationship expertise
- What We Are Looking For
- 5+ years in a senior client services, account leadership, or client partnership role within an SEO or digital agency
- Proven experience managing high-value client retainers with strong retention results
- Demonstrable success growing accounts through strategic relationship management
- Experience building, leading, or scaling a client services or account management team
- Strong understanding of modern search, including technical SEO, content strategy, digital PR, and LLM visibility
- Commercially aware with the ability to connect marketing activity to business outcomes
- Excellent communication skills with confidence, engaging senior stakeholders and decision-makers
- Comfortably challenge clients constructively when needed
- Strong leadership presence with a collaborative management style
- Key Benefits
- Salary: DOE
- Company bonus scheme linked to performance
- Senior leadership role with direct access to the Managing Director
- Clear progression potential as the business scales
- Ongoing professional development and career growth opportunities
- 34 days holiday (including bank holidays + your birthday off)
- Hybrid working (Liverpool Baltic Triangle office)
- Private health insurance
- Street parking permit
- Opportunities to attend international conferences and industry events
Why Quirky?
Quirky Digital is an ambitious SEO agency built around high standards, strong thinking, and a genuine passion for doing great work.
We have created a culture where talented people are trusted to take ownership, contribute ideas, and help shape the business's direction.
There is no unnecessary hierarchy, no politics, and no standing still. We value people who want to improve, challenge thinking, and be part of building something meaningful.
Joining Quirky means becoming part of a close-knit team that cares about quality, supports each other, and takes pride in delivering excellent results for clients.
This role offers the opportunity to play a key part in the next stage of our growth.
You will have real influence, the freedom to build your department properly, and the chance to grow your career alongside a business that is scaling.
Director of Client Services in Stoke-on-Trent employer: Quirky Digital
Quirky Digital is an exceptional employer located in the vibrant Liverpool Baltic Triangle, offering a dynamic work culture that fosters creativity and collaboration. With a focus on professional development and clear progression potential, employees are empowered to take ownership of their roles while contributing to meaningful projects for ambitious brands. The company values a supportive environment free from unnecessary hierarchy, ensuring that every team member can thrive and make a significant impact as the business scales.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Client Services in Stoke-on-Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Quirky Digital. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Quirky Digital before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Director of Client Services in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Quirky Digital:Your cover letter is your chance to shine! Tell us why you want to work at Quirky Digital specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Quirky Digital!
How to prepare for a job interview at Quirky Digital
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
