At a Glance
- Tasks: Lead client services, build relationships, and drive account growth in a dynamic agency.
- Company: Quirky Digital, an ambitious SEO agency with a collaborative culture.
- Benefits: Competitive salary, performance bonuses, hybrid working, and 34 days holiday.
- Other info: Opportunity for professional development and influence in a close-knit team.
- Why this job: Join a passionate team and shape the future of client services in a growing agency.
- Qualifications: 5+ years in client services with strong leadership and strategic relationship management skills.
The predicted salary is between 58500 - 71500 £ per year.
Quirky is a search-first agency built for ambitious brands who refuse to settle
We are a team of specialists who know how to build visibility, trust and authority in competitive markets.
From advanced local search strategies to generative search optimisation, our focus is on delivering results that last.
We help ambitious brands build authority and dominate their market.
Whether that means securing first page rankings on Google, preparing brands for the rise of AI Search, or outpacing competitors in challenging industries, we provide the expertise to make it happen.
Based in Liverpool and Cyprus, we have years of experience ranking websites on both a local and international scale across highly competitive niches.
Job Description
We are looking for an experienced and commercially minded Client Services Director to lead and build our client services function at Quirky Digital.
This is a senior leadership role based in Liverpool, reporting directly to the Managing Director.
You will take ownership of key client relationships, oversee retention and account growth, and help shape how client services operate as the business scales.
This is not a role focused purely on account management.
We are looking for someone who can operate strategically with senior stakeholders, strengthen client partnerships, lead internal teams, and build a best-in-class client experience function from the ground up.
You will work closely with our technical SEO, content, and digital PR teams to ensure the client strategy is aligned, commercially focused, and delivering measurable outcomes.
Key Responsibilities
- Act as the senior strategic lead across a portfolio of high-value client accounts, building trusted long-term relationships
- Own client retention by driving performance, momentum, and strategic confidence across all accounts
- Lead senior stakeholder communication with founders, CMOs, marketing directors, and in-house teams
- Manage complex client conversations, challenges, and escalations with confidence and commercial awareness
- Build, structure, and scale the client services function to support business growth
- Recruit, mentor, and develop account managers and wider client services team members
- Set clear internal standards for communication, reporting, account planning, and service delivery
- Work closely with technical SEO, content, and digital PR teams to shape joined-up client strategies
- Identify genuine growth opportunities across existing accounts, including upsells and retainer expansion
- Support new business conversations by providing senior strategic input and client relationship expertise
- What We Are Looking For
- 5+ years in a senior client services, account leadership, or client partnership role within an SEO or digital agency
- Proven experience managing high-value client retainers with strong retention results
- Demonstrable success growing accounts through strategic relationship management
- Experience building, leading, or scaling a client services or account management team
- Strong understanding of modern search, including technical SEO, content strategy, digital PR, and LLM visibility
- Commercially aware with the ability to connect marketing activity to business outcomes
- Excellent communication skills with confidence, engaging senior stakeholders and decision-makers
- Comfortably challenge clients constructively when needed
- Strong leadership presence with a collaborative management style
- Key Benefits
- Salary: DOE
- Company bonus scheme linked to performance
- Senior leadership role with direct access to the Managing Director
- Clear progression potential as the business scales
- Ongoing professional development and career growth opportunities
- 34 days holiday (including bank holidays + your birthday off)
- Hybrid working (Liverpool Baltic Triangle office)
- Private health insurance
- Street parking permit
- Opportunities to attend international conferences and industry events
Why Quirky?
Quirky Digital is an ambitious SEO agency built around high standards, strong thinking, and a genuine passion for doing great work.
We have created a culture where talented people are trusted to take ownership, contribute ideas, and help shape the business's direction.
There is no unnecessary hierarchy, no politics, and no standing still. We value people who want to improve, challenge thinking, and be part of building something meaningful.
Joining Quirky means becoming part of a close-knit team that cares about quality, supports each other, and takes pride in delivering excellent results for clients.
This role offers the opportunity to play a key part in the next stage of our growth.
You will have real influence, the freedom to build your department properly, and the chance to grow your career alongside a business that is scaling.
Director of Client Services in Edinburgh employer: Quirky Digital
Quirky Digital is an exceptional employer located in the vibrant Liverpool Baltic Triangle, offering a dynamic work culture that fosters creativity and collaboration. With a strong focus on professional development, employees enjoy clear progression opportunities, a generous holiday allowance, and the chance to attend international conferences. Joining our team means being part of a close-knit group that values innovation and quality, where your contributions directly impact the growth and success of ambitious brands.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Client Services in Edinburgh
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Quirky Digital and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Quirky Digital are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Quirky Digital on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Quirky Digital. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Director of Client Services in Edinburgh
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Quirky Digital. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Quirky Digital:Show us that you’ve done your homework! In your application, briefly mention what you admire about Quirky Digital’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Quirky Digital
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Quirky Digital will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Quirky Digital, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
