Director of Client Services

Quirky is a search-first agency built for ambitious brands who refuse to settle. We are a team of specialists who know how to build visibility, trust and authority in competitive markets. From advanced local search strategies to generative search optimisation, our focus is on delivering results that last. We help ambitious brands build authority and dominate their market. Whether that means securing first page rankings on Google, preparing brands for the rise of AI Search, or outpacing competitors in challenging industries, we provide the expertise to make it happen. Based in Liverpool and Cyprus, we have years of experience ranking websites on both a local and international scale across highly competitive niches.

We are looking for an experienced and commercially minded Client Services Director to lead and build our client services function at Quirky Digital. This is a senior leadership role based in Liverpool, reporting directly to the Managing Director. You will take ownership of key client relationships, oversee retention and account growth, and help shape how client services operate as the business scales. This is not a role focused purely on account management. We are looking for someone who can operate strategically with senior stakeholders, strengthen client partnerships, lead internal teams, and build a best-in-class client experience function from the ground up. You will work closely with our technical SEO, content, and digital PR teams to ensure the client strategy is aligned, commercially focused, and delivering measurable outcomes.

Key Responsibilities

• Act as the senior strategic lead across a portfolio of high-value client accounts, building trusted long-term relationships.
• Own client retention by driving performance, momentum, and strategic confidence across all accounts.
• Lead senior stakeholder communication with founders, CMOs, marketing directors, and in-house teams.
• Manage complex client conversations, challenges, and escalations with confidence and commercial awareness.
• Build, structure, and scale the client services function to support business growth.
• Recruit, mentor, and develop account managers and wider client services team members.
• Set clear internal standards for communication, reporting, account planning, and service delivery.
• Work closely with technical SEO, content, and digital PR teams to shape joined-up client strategies.
• Identify genuine growth opportunities across existing accounts, including upsells and retainer expansion.
• Support new business conversations by providing senior strategic input and client relationship expertise.

What We Are Looking For

• 5+ years in a senior client services, account leadership, or client partnership role within an SEO or digital agency.
• Proven experience managing high-value client retainers with strong retention results.
• Demonstrable success growing accounts through strategic relationship management.
• Experience building, leading, or scaling a client services or account management team.
• Strong understanding of modern search, including technical SEO, content strategy, digital PR, and LLM visibility.
• Commercially aware with the ability to connect marketing activity to business outcomes.
• Excellent communication skills with confidence, engaging senior stakeholders and decision-makers.
• Comfortably challenge clients constructively when needed.
• Strong leadership presence with a collaborative management style.

Key Benefits

• Salary: DOE
• Company bonus scheme linked to performance.
• Senior leadership role with direct access to the Managing Director.
• Clear progression potential as the business scales.
• Ongoing professional development and career growth opportunities.
• 34 days holiday (including bank holidays + your birthday off).
• Hybrid working (Liverpool Baltic Triangle office).
• Private health insurance.
• Street parking permit.
• Opportunities to attend international conferences and industry events.

Why Quirky?

Quirky Digital is an ambitious SEO agency built around high standards, strong thinking, and a genuine passion for doing great work. We have created a culture where talented people are trusted to take ownership, contribute ideas, and help shape the business's direction. There is no unnecessary hierarchy, no politics, and no standing still. We value people who want to improve, challenge thinking, and be part of building something meaningful. Joining Quirky means becoming part of a close-knit team that cares about quality, supports each other, and takes pride in delivering excellent results for clients. This role offers the opportunity to play a key part in the next stage of our growth. You will have real influence, the freedom to build your department properly, and the chance to grow your career alongside a business that is scaling.