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- Tasks: Assist customers with inquiries, complaints, and order processing in a friendly manner.
- Company: Quipt Home Medical is a fast-growing leader in clinical respiratory equipment and services.
- Benefits: Enjoy medical, dental, and vision insurance, generous PTO, 401K matching, and competitive pay.
- Why this job: Join a supportive team where you can grow your skills and make a real impact on patients' lives.
- Qualifications: High School Diploma required; customer service experience and Microsoft Office knowledge preferred.
- Other info: This is a full-time, entry-level position in the healthcare industry.
The predicted salary is between 24000 - 36000 £ per year.
Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.
As a Customer Service Representative, you are the direct point of contact for patients, caregivers, referral sources, or commercial accounts. You will provide equipment and/or services, interact with customers to provide information, handle complaints, and process customer orders efficiently and courteously. You will also investigate and respond to inquiries regarding shipments, products, deliveries, and complaints.
Benefits include:
- Medical Insurance - multiple plans
- Dental & Vision Insurance
- Disability Options
- Life Insurance
- Generous PTO
- Paid Holidays
- 401K and matching
- Competitive Pay
Essential Responsibilities:
- Understand all products, policies, procedures, and training programs.
- Perform insurance verification, eligibility, and prior authorizations.
- Handle customer inquiries, complaints, and order processing accurately and courteously.
- Coordinate deliveries and pickups, and ensure proper documentation and compliance.
- Maintain patient files and participate in training programs.
- Demonstrate excellent communication skills and adhere to company policies.
- Perform additional duties as assigned, including working at different locations and developing job-related skills.
Requirements:
- High School Diploma or equivalent
- Experience in clerical or customer service environment
- Knowledge of Microsoft Office
- Strong communication and interpersonal skills
- Medical billing or office experience preferred
The position is non-exempt and full-time.
Entry level seniority.
Industries: Hospitals and Healthcare.
Customer Service Representative employer: Quipt Home Medical
Contact Detail:
Quipt Home Medical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the medical equipment and services offered by Quipt Home Medical. Understanding their products will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Brush up on your communication skills, as this role heavily relies on interacting with patients and caregivers. Practising active listening and clear articulation can set you apart from other candidates.
✨Tip Number 3
Gain a basic understanding of insurance verification and medical billing processes. This knowledge will be beneficial when discussing your qualifications and can show that you're proactive about learning the necessary skills for the job.
✨Tip Number 4
Network with current or former employees of Quipt Home Medical if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Representative at Quipt Home Medical. Tailor your application to highlight relevant experiences that demonstrate your ability to handle customer inquiries and complaints.
Craft a Strong CV: Your CV should clearly outline your experience in customer service or clerical roles. Emphasise your communication skills and any relevant experience with medical billing or office environments, as these are preferred for this position.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Quipt Home Medical and how your skills align with their needs. Be sure to include examples of how you've successfully handled customer interactions in the past.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that your information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Quipt Home Medical
✨Know the Company
Before your interview, take some time to research Quipt Home Medical. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Communication Skills
As a Customer Service Representative, strong communication skills are essential. During the interview, practice clear and concise responses. Use examples from your past experiences to illustrate how you've successfully handled customer inquiries or complaints.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role. Be ready to discuss how you would handle difficult customers or resolve complaints. This shows that you can think on your feet and are prepared for the challenges of the job.
✨Ask Insightful Questions
At the end of the interview, be sure to ask thoughtful questions about the role and the company. This could include inquiries about team dynamics, training opportunities, or how success is measured in the position. It demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.
