At a Glance
- Tasks: Manage enterprise accounts, drive customer success, and influence strategic discussions.
- Company: Join an innovative tech company focused on improving work lives globally.
- Benefits: Flexible hours, enhanced vacation, gym contributions, and fun team events.
- Other info: Be part of a family-like atmosphere with opportunities for personal growth.
- Why this job: Make a real impact in a collaborative environment with diverse teams.
- Qualifications: Experience in managing customer portfolios and strong relationship-building skills.
The predicted salary is between 43200 - 72000 £ per year.
About the role
Do you want to help us unleash the secret to how happy employees create a happy business? We are an innovative, agile, and continuously growing modern tech company on a path to improving the work lives of millions around the world.
We develop workforce management solutions – software that makes scheduling and time reporting more smooth and more flexible for almost a million users worldwide!
We value passion, quality, innovation, trust, and collaboration. You’ll be given the opportunity to make an impact and directly contribute to our success, bring new ideas, and have full ownership of your area.
Are you curious and ready to take the first steps on an awesome journey and make magic happen with us? As a member of Quinyx, you will be part of an inclusive and diverse workplace where everyone is allowed to be themselves and thrive.
We have a hybrid working set up and therefore you will be required to attend our London office minimum twice per week.
What you’ll be doing
- Own a portfolio of enterprise or high-value accounts, often global or complex in scope.
- Drive adoption, engagement, and measurable outcomes aligned with customer business objectives.
- Manage renewals, pricing adjustments, and contract discussions with strong commercial acumen, collaborating closely with Key Account Managers to identify upsell and cross-sell opportunities.
- Act as a trusted advisor, influencing senior decision-makers and guiding strategic discussions that demonstrate ROI and business impact.
- Proactively monitor account health, identify risks early, and design mitigation plans to ensure retention and satisfaction.
- Analyze customer data to identify trends, forecast needs, and surface actionable insights that inform customer strategies and internal priorities.
- Partner with internal teams (Sales, Product, Analytics, Support, Customer Learning & Development, Implementation) to ensure seamless execution of success plans.
- Lead internal “win rooms” and alignment sessions to drive focus and collaboration around key customer goals.
- Hold periodic roadmap reviews with customers, aligning Quinyx’s product evolution with their strategic objectives.
- Deliver compelling presentations and product demonstrations to showcase value and drive adoption.
- Provide peer-level guidance to other CSMs, sharing best practices and contributing to a culture of collaboration, knowledge sharing, and continuous improvement.
- Lead or contribute to Customer Success improvement projects, helping to refine processes, tools, and playbooks across the team.
What you’ll bring to the team
- Proven experience managing and growing enterprise or strategic customer portfolios, including successful contract renewals and expansions.
- Strong influencing and relationship-building skills, with experience engaging C-level executives and senior stakeholders.
- Commercially minded, with the ability to connect customer outcomes to business impact and ROI.
- Analytical and data-driven, able to interpret complex information and translate insights into actionable recommendations.
- Solid technical background, ideally with hands-on experience in SaaS or license-based software environments.
- Ability to simplify and communicate technical concepts clearly to both technical and non-technical audiences.
- Excellent communication and presentation skills, confident in leading executive discussions, workshops, and negotiations.
- Highly organized and self-driven, with a proactive approach to managing workload and competing priorities.
- Collaborative, team-oriented, and passionate about contributing to shared success.
- Experience aligning customer roadmaps with product direction to deliver long-term strategic value.
Desired
Experience in Payroll, HCM (Human Capital Management), Workforce Management, or related domains.
What is it for you?
We promote and encourage a healthy lifestyle with flexible work hours and latest tools, enhanced vacation allowance, gym membership contribution, and last but not least, you will have the chance to participate in our well-known yearly ugly Xmas sweater competition!
Life at Quinyx
We are an innovative, agile and continuously growing modern tech company. We value passion, creativity, quality and simplicity. You’ll be given the opportunity to make an impact and directly contribute to our success, bring new ideas and have full ownership of your area.
Our global team, of 40 nationalities, have fun together whether it is during a typical Swedish Fika, workshop, going for a run with a colleague or spending time together during our regular after-work socials. We have built a family atmosphere here at Quinyx and are committed to share knowledge and support one another!
Want to join the family?
At Quinyx, we provide equal employment opportunities and we strive to have an inclusive and diverse value-driven culture. All applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability or Veteran status.
Happy Workforce, Happy Business!
All candidates are subject to background checks.
Senior Customer Success Manager Customer Success · London · in City of London employer: Quinyx
Quinyx is an exceptional employer that fosters a vibrant and inclusive work culture, where innovation and collaboration thrive. With a strong emphasis on employee well-being, we offer flexible working hours, enhanced vacation allowances, and opportunities for personal growth through engaging projects and team activities. Join us in our London office to be part of a diverse team dedicated to making a meaningful impact in workforce management solutions while enjoying a supportive family atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager Customer Success · London · in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Quinyx. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Quinyx before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Success Manager Customer Success · London · in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Quinyx:Your cover letter is your chance to shine! Tell us why you want to work at Quinyx specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Quinyx!
How to prepare for a job interview at Quinyx
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
