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- Tasks: Manage high-net-worth member requests and provide exceptional lifestyle services overnight.
- Company: Quintessentially, the leading luxury lifestyle management group.
- Benefits: Hybrid working, competitive leave, birthday off, and charity days.
- Why this job: Join a global team and elevate luxury experiences for discerning clients.
- Qualifications: Experience in customer service or lifestyle management; fluent in English.
- Other info: Dynamic role with opportunities for personal growth and networking.
The predicted salary is between 30000 - 40000 £ per year.
Expect the best. Experience Better. For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity.
Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail. As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.
Are you passionate about servicing a high-net-worth audience and going above and beyond for your members? If you’ve got what it takes to provide a high touch tailored service to our members we have a great opportunity for you to join a truly fantastic global business. We are looking for a Lifestyle Manager to manage the relationship with our members overnight ensuring high individual engagement, satisfaction, loyalty and retention.
KEY DUTIES- Reactively handling all incoming lifestyle & leisure-related requests & enquiries from Members in accordance with set guidelines which will be trained and monitored.
- Researching and arranging of: travel bookings, restaurant bookings, club bookings and much more.
- Adhering to Company standard phone greeting – with appropriate Member address & consistent levels of courtesy.
- Providing quality suggestions at all times which exceed Member expectations.
- Intensive & extensive phone and email-based correspondence.
- Using a CRM system to log Member requests, actioning requests and updating Member information.
4 nights on, 4 nights off, 36 hours per week, 10:00pm – 8:00am. You will be entitled to a 1-hour unpaid break. You will be required to work weekends on a shift rota basis.
REQUIREMENTS- Must be fluent-spoken and written in English. French is advantageous.
- Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure.
- In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals.
- Good knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide.
- Warm, friendly, calm, confident and courteous at all times.
- Pro-active, energetic and positive attitude.
- Strong IT & CRM systems skills.
- Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure.
- Understands HNW lifestyles, expectations, needs and preferences.
- Warm, friendly, calm, confident and courteous at all times.
- Able to anticipate client needs and deliver intuitive and highly personalised solutions.
- Pro-active, energetic, with a positive attitude.
- Excellent team player.
- Values privacy and confidentiality.
- Passionate about travel, culture, and unique global experiences.
- Strong IT & CRM systems skills.
- Ability to prioritise work, meet deadlines, make decisions and communicate effectively under pressure.
- Strong networker and relationship builder.
- Hybrid working (role dependant).
- Competitive annual leave allowance with a further increase due to long service.
- Birthday Allowance – take your birthday off on us!
- Pension Scheme.
- Angel Days: Additional paid leave to do charity work.
- Long Service Awards – Increased employer pensions, sabbatical, private medical.
- Life Assurance.
- Study Leave.
- Puppy friendly offices.
- Social events in the office.
- Season Ticket Loans.
- Cycle to work scheme.
- Discounts with a variety of retail and hospitality companies.
Night Team Lifestyle Manager in Slough employer: Quintessentially
Contact Detail:
Quintessentially Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Team Lifestyle Manager in Slough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury lifestyle sector. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your warm and friendly nature shine through. Remember, Quintessentially is all about high-touch service, so being personable can really set you apart from the crowd.
✨Tip Number 3
Do your homework! Research Quintessentially and understand their values and clientele. Tailor your conversations to reflect your knowledge of their services and how you can contribute to their mission of excellence. This shows you’re genuinely interested and ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Night Team Lifestyle Manager in Slough
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for high-net-worth lifestyle management shine through. We want to see how excited you are about providing top-notch service and going the extra mile for our members.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service, personal assistance, or luxury travel. We love seeing how your background aligns with what we do at Quintessentially, so don’t hold back!
Be Personable: Since this role is all about building relationships, use a warm and friendly tone in your application. We’re looking for someone who can connect with our members, so let your personality come through in your writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with Quintessentially!
How to prepare for a job interview at Quintessentially
✨Know Your Clientele
Before the interview, research the lifestyle and preferences of high-net-worth individuals. Understand what luxury means to them and be ready to discuss how you can cater to their unique needs. This will show your genuine interest in the role and your ability to connect with Quintessentially's clientele.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've gone above and beyond to meet a client's expectations. Highlight situations where you had to think on your feet or manage multiple requests under pressure. This will demonstrate your proactive attitude and ability to deliver personalised solutions.
✨Master the Art of Communication
Since the role involves extensive phone and email correspondence, practice your communication skills. Be clear, concise, and courteous in your responses. During the interview, pay attention to your tone and body language, as these are crucial in building rapport with potential clients.
✨Familiarise Yourself with CRM Systems
Brush up on your IT skills, especially with CRM systems. If you have experience using specific platforms, mention them during the interview. If not, express your willingness to learn quickly. Being tech-savvy is essential for logging member requests and managing relationships effectively.