At a Glance
- Tasks: Manage high-net-worth client relationships and provide tailored lifestyle services.
- Company: Join Quintessentially, the leading luxury lifestyle management group.
- Benefits: Enjoy hybrid working, competitive leave, and unique perks like a birthday day off!
- Other info: Dynamic work environment with opportunities for personal growth and networking.
- Why this job: Be part of a team that elevates luxury experiences for discerning clients worldwide.
- Qualifications: Experience in customer service or lifestyle management with strong IT skills.
The predicted salary is between 30000 - 40000 £ per year.
Expect the best. Experience Better. For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity.
Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail. As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.
Are you passionate about servicing a high-net-worth audience and going above and beyond for your members? If you’ve got what it takes to provide a high touch tailored service to our members we have a great opportunity for you to join a truly fantastic global business. We are looking for a Global Lifestyle Manager to manage the relationship with our members overnight ensuring high individual engagement, satisfaction, loyalty and retention.
KEY DUTIES- Reactively handling all incoming lifestyle & leisure-related requests & enquiries from Members in accordance with set guidelines which will be trained and monitored.
- Researching and arranging of: travel bookings, restaurant bookings, club bookings and much more.
- Adhering to Company standard phone greeting – with appropriate Member address & consistent levels of courtesy.
- Providing quality suggestions at all times which exceed Member expectations.
- Intensive & extensive phone and email-based correspondence.
- Using a CRM system to log Member requests, actioning requests and updating Member information.
HOURS OF WORK
Monday- Friday
11:00am- 19:00pm
- Must be fluent-spoken and written in English.
- Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure.
- In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals.
- Good knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide.
- Warm, friendly, calm, confident and courteous at all times.
- Pro-active, energetic and positive attitude.
- Strong IT & CRM systems skills.
- Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure.
- Understands HNW lifestyles, expectations, needs and preferences.
- Warm, friendly, calm and courteous at all times.
- Able to anticipate client needs and deliver intuitive and highly personalised solutions.
- Pro-active, energetic, with a positive attitude.
- Excellent team player.
- Values privacy and confidentiality.
- Passionate about travel, culture, and unique global experiences.
- Strong networker and relationship builder.
- Hybrid working (role dependant)
- Competitive annual leave allowance with a further increase due to long service
- Birthday Allowance – take your birthday off on us!
- Pension Scheme
- Angel Days: Additional paid leave to do charity work
- Long Service Awards
- Life Assurance
- Digital nomad
- Study Leave
- Puppy friendly offices
- Qmunity committee – Social events in the office
- Free food & drink in the office
- Wellbeing platform membership
- Season Ticket Loans
- Cycle to work scheme
- Discounts with a variety of retail and hospitality companies
Quintessentially is an equal opportunities employer. We value and respect all differences (seen and unseen) in all people and aspire to deliver inclusive working experiences. Applications are encouraged from individuals regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
Global Lifestyle Manager (11am-7pm) in Slough employer: Quintessentially
Quintessentially is an exceptional employer that offers a dynamic and inclusive work environment, perfect for those passionate about luxury lifestyle management. With a strong focus on employee well-being, the company provides numerous benefits such as hybrid working options, generous leave allowances, and opportunities for personal growth through initiatives like study leave and community engagement. Located in a vibrant setting, Quintessentially fosters a culture of excellence and collaboration, making it an ideal place for individuals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Global Lifestyle Manager (11am-7pm) in Slough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury lifestyle sector. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to chat with recruiters or during interviews, let your warm and friendly nature shine through. Remember, they’re looking for someone who can build relationships with high-net-worth clients, so being personable is key.
✨Tip Number 3
Do your homework! Research Quintessentially and understand their values and services. Tailor your conversations to reflect how your skills and experiences align with their mission of providing exceptional lifestyle management. This will show you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Global Lifestyle Manager (11am-7pm) in Slough
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for luxury lifestyle management shine through. We want to see that you genuinely care about providing top-notch service to high-net-worth individuals.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or lifestyle management. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your skills!
Be Personable:Quintessentially is all about personalisation, so keep your tone warm and friendly in your application. We’re looking for someone who can connect with our members, so let your personality come through in your writing.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity with Quintessentially!
How to prepare for a job interview at Quintessentially
✨Know Your Clientele
Before the interview, research the high-net-worth individuals Quintessentially serves. Understand their lifestyles, preferences, and expectations. This knowledge will help you demonstrate your ability to anticipate client needs and deliver tailored solutions.
✨Showcase Your Service Skills
Prepare examples from your past experiences that highlight your customer service skills, especially in luxury settings. Be ready to discuss how you've gone above and beyond for clients, as this aligns perfectly with the role's focus on high-touch service.
✨Familiarise Yourself with Luxury Destinations
Brush up on your knowledge of luxury travel destinations and services. Being able to suggest quality options during the interview will show your understanding of the industry and your readiness to meet member requests.
✨Practice Calm Communication
Since the role involves extensive phone and email correspondence, practice maintaining a warm and courteous tone under pressure. You might even want to do mock interviews to refine your communication style, ensuring it aligns with the company’s standards.
