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- Tasks: Drive sales and manage client relationships in luxury travel.
- Company: Join Quintessentially, the leading luxury lifestyle management group.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and networking.
- Why this job: Be part of a team that redefines luxury and creates unforgettable experiences.
- Qualifications: 3-5 years in concierge/travel sales with a proven track record.
- Other info: Flexible hours and participation in exciting events are part of the role.
The predicted salary is between 43200 - 72000 £ per year.
For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity. Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail.
As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.
Our Mission: We elevate lives by granting access to the very best that life has to offer and creating unforgettable moments through unparalleled personalisation and attention to detail.
Our Personality:
- Curious: Our innate drive to learn and grow elicits innovation. Culturally attuned and inquisitive by nature, we seek always-on inspiration to deliver ideas impactfully.
- Proud: Drawing upon our British heritage, we celebrate our accomplishments in a sophisticated and discerning manner that is executed through everything from our people to our communications.
- Connected: Relationships are at the core of who we are. We make meaningful and lasting connections on a global scale between people, places, and perspectives that make an impact.
Our Values:
- Expertise and industry knowledge: Always at the forefront of industry trends, our team of experts has the most extensive knowledge in the luxury sector. This enables us to service the most discerning individuals, create exceptional brand and travel experiences, and provide unparalleled corporate concierge support.
- Attention to detail: We know it’s the smallest touches that make the biggest difference. That’s why we’re committed to providing an exceptional service through the highest level of attention to detail.
- Member-first and client-focused: Our members and clients are our raison d’être. They trust us, so we place them at the heart of everything we do.
- Pursuit of perfection: We know our clients expect nothing but the best. That’s why we aim for excellence and strive to exceed expectations.
- Philanthropic activity: We believe in philanthropy and aim to contribute positively by leveraging our knowledge and influence across the luxury landscape.
Job Summary: The ideal candidate seeks a challenge, is hands-on, target-driven, and will be instrumental in growing the tour operator side of the business through sales skills and product knowledge. They will maximize customer inquiries by working with preferred partners to provide excellent service, converting inquiries into profitable sales, and meeting or exceeding targets. Flexibility to attend supplier and consumer events is required.
Key Duties:
- Drive sales within QT and maximize margins with each sale.
- Manage client contact from booking to trip completion, ensuring satisfaction and repeat business.
- Resolve client complaints efficiently.
- Sell holidays to Quintessentially Members and Non-Members.
- Coordinate with Lifestyle Managers.
- Respond promptly to inquiries via phone and email.
- Use effective sales techniques to close sales and meet targets.
- Prepare quotes with specified margins.
- Stay informed about all website products and luxury travel trends.
- Participate in a rota for the emergency phone approximately every 7 weeks.
- Follow up on quotes/enquiries for maximum conversions.
- Work towards individual and team targets.
- Monitor competitors and ensure competitive pricing.
- Maximize profits using preferred suppliers.
- Ensure timely client payments.
- Pay attention to detail to minimize errors.
- Gather and communicate client feedback for continuous improvement.
General: Keep cost sheets updated for team handovers. Proficient in IT, especially Word and Excel. Manage emails effectively. Handle requests within deadlines. Accurately record client information. Problem-solve to maintain service levels. Inform members of terms and conditions before booking. Attend team and development meetings. Share product knowledge through meetings and reports. Represent the company at events and exhibitions.
Skills & Knowledge:
- Experience in a concierge company.
- Tour operation background.
- Experience with incentives and small events.
- GDS knowledge.
Requirements:
- 3-5 years in concierge/travel sales.
- Experience with VIP/high net worth clients.
- Proven sales success, top 10% performer.
- Knowledge of tour operation and quoting from FIT contracts.
- Ability to tailor luxury travel packages.
- Ability to work under pressure and meet objectives.
- Team player and autonomous worker.
- Excellent communication skills.
- Track record of driving new business.
- Outstanding customer service reputation.
- Continuous learning about industry trends and destinations.
- Knowledge of luxury hotel groups and regions like Europe, Scandinavia, Australasia, Americas, Middle East, India, Indian Ocean, Far East.
Reporting to: UK Travel Team Sales Manager.
Hours of Work: 09:00-17:30 Monday-Friday, with possible additional hours for role requirements.
Senior Travel Manager employer: Quintessentially
Contact Detail:
Quintessentially Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Travel Manager
✨Tip Number 1
Familiarise yourself with the luxury travel market and current trends. Understanding what high-net-worth clients are looking for will help you tailor your approach and demonstrate your expertise during interviews.
✨Tip Number 2
Network within the luxury lifestyle and travel sectors. Attend industry events or join relevant online groups to connect with professionals who can provide insights or even referrals to Quintessentially.
✨Tip Number 3
Prepare to discuss specific examples of how you've exceeded client expectations in previous roles. Highlighting your attention to detail and commitment to service will resonate well with Quintessentially's values.
✨Tip Number 4
Stay updated on Quintessentially's offerings and recent news. Showing that you are informed about the company will demonstrate your genuine interest and enthusiasm for the role during any discussions.
We think you need these skills to ace Senior Travel Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in concierge and travel sales, especially with VIP clients. Use specific examples that demonstrate your proven sales success and ability to tailor luxury travel packages.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the luxury lifestyle sector and how your skills align with Quintessentially's mission. Mention your understanding of their values, such as attention to detail and pursuit of perfection, and how you embody these traits.
Showcase Industry Knowledge: Demonstrate your knowledge of luxury travel trends and destinations in your application. Mention any relevant experiences or insights that show you are continuously learning about the industry, which is crucial for this role.
Highlight Customer Service Skills: Emphasise your outstanding customer service reputation and provide examples of how you've resolved client complaints efficiently. This will showcase your ability to maintain high service levels, which is essential for the role.
How to prepare for a job interview at Quintessentially
✨Showcase Your Sales Success
Be prepared to discuss your previous sales achievements, especially in the luxury travel sector. Highlight specific examples where you exceeded targets or converted inquiries into profitable sales, as this aligns with the company's focus on driving sales and maximising margins.
✨Demonstrate Attention to Detail
Quintessentially values meticulous attention to detail. During the interview, provide examples of how you've ensured high standards in your previous roles, whether through managing client interactions or preparing quotes. This will show that you understand the importance of precision in delivering exceptional service.
✨Emphasise Relationship Building
Since relationships are at the core of Quintessentially's operations, be ready to discuss how you've built and maintained strong connections with clients. Share stories that illustrate your ability to tailor services to meet individual needs and preferences, showcasing your member-first approach.
✨Stay Informed About Industry Trends
Demonstrating your knowledge of current luxury travel trends and competitors will set you apart. Research recent developments in the industry and be prepared to discuss how these trends could impact Quintessentially's offerings. This shows your commitment to continuous learning and staying ahead in the market.
