Travel Operations Executive in London

Expect the best. Experience Better. For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity. Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail.

As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.

Our Mission: We elevate lives by granting access to the very best that life has to offer and creating unforgettable moments through unparalleled personalisation and attention to detail.

Our Personality:

• Curious: Our innate drive to learn and grow elicits innovation. Culturally attuned and inquisitive by nature, we seek always-on inspiration to deliver ideas impactfully.
• Proud: Drawing upon our British heritage, we celebrate our accomplishments in a sophisticated and discerning manner that is executed through everything from our people to our communications.
• Connected: Relationships are at the core of who we are. We make meaningful and lasting connections on a global scale between people, places, and perspectives that make an impact.

Our Values:

• Expertise and industry knowledge: Always at the forefront of industry trends, our team of experts has the most extensive knowledge in the luxury sector. This enables us to service the most discerning individuals, create exceptional brand and travel experiences, and provide unparalleled corporate concierge support.
• Attention to detail: We know it’s the smallest touches that make the biggest difference. That’s why we’re committed to providing an exceptional service through the highest level of attention to detail.
• Member-first and client-focused: Our members and clients are our raison d’être. They place their trust in us, so we place them at the heart of everything we do.
• Pursuit of perfection: We know all our clients expect nothing but the best. That’s why we strive not only for excellence but to exceed all expectations.
• Philanthropic activity: We believe in the power of philanthropy and aim to contribute positively by leveraging our knowledge and influence across the luxury landscape.

Job summary: Quintessentially Travel provides an elite travel booking service to members of the Quintessentially concierge as well as non-members. Booking tailor made bespoke holidays from the ordinary to the extraordinary; we provide exclusive access to the globe's finest hotels, luxury villas and retreats. The role is acting as support to the travel sales team and presents an excellent opportunity to work for a prestigious company in the luxury travel field.

Key duties:

• Acting as support for the sales team with booking processes
• Liaising with Sales Consultants on their sales and keeping record of these
• Calculation of quarterly and annual incentive prize scheme across various areas of the company
• Assisting the Sales Consultants with additional office tasks
• Creating detailed, often complex, itineraries for a variety of destinations and clients
• Liaising with worldwide hotels, lodges and ground agents in order to find out rates and availability
• Liaising with Quintessentially Lifestyle Managers
• Comprehensively capturing all client information as required by the system
• Working to tight deadlines, in an accurate and time efficient manner
• General administrative tasks
• Assistance where required with the emergency phone rota

Skills & knowledge sought: This is an entry level role into the world of luxury travel. Previous travel knowledge is a bonus.

Requirements:

• Confident self-starter
• Preferred knowledge of a sales and/or luxury travel working environment
• Administrative knowledge
• Excellent verbal and written communication skills and telephone manner
• Proficient IT skills, confident with Microsoft office programs, especially Word and Excel
• Excellent attention to detail and a quick worker
• Excellent time management
• Hard working, organised and ability to multi-task
• Willingness to learn with a positive outlook
• A passion for travel and a desire to develop your knowledge of suppliers and destinations through desk research, study of specialist consumer and industry publications, industry networking, and regularly update your travel colleagues including formal training sessions.

Hours of work: Contractual hours are from 0900 to 1730 Monday – Friday. However, it may be the case that in order to fulfil the duties of the role, different or additional hours may be necessary.