At a Glance
- Tasks: Manage high-net-worth member requests and provide exceptional lifestyle services overnight.
- Company: Quintessentially, the leading luxury lifestyle management group.
- Benefits: Hybrid working, competitive leave, birthday off, and charity days.
- Other info: Dynamic role with opportunities for personal growth and networking.
- Why this job: Join a global team and elevate luxury experiences for discerning clients.
- Qualifications: Experience in customer service or lifestyle management; fluent in English.
The predicted salary is between 30000 - 40000 £ per year.
Expect the best. Experience Better. For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity.
Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail. As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.
Are you passionate about servicing a high-net-worth audience and going above and beyond for your members? If you’ve got what it takes to provide a high touch tailored service to our members we have a great opportunity for you to join a truly fantastic global business. We are looking for a Lifestyle Manager to manage the relationship with our members overnight ensuring high individual engagement, satisfaction, loyalty and retention.
KEY DUTIES- Reactively handling all incoming lifestyle & leisure-related requests & enquiries from Members in accordance with set guidelines which will be trained and monitored.
- Researching and arranging of: travel bookings, restaurant bookings, club bookings and much more.
- Adhering to Company standard phone greeting – with appropriate Member address & consistent levels of courtesy.
- Providing quality suggestions at all times which exceed Member expectations.
- Intensive & extensive phone and email-based correspondence.
- Using a CRM system to log Member requests, actioning requests and updating Member information.
4 nights on, 4 nights off, 36 hours per week, 10:00pm – 8:00am. You will be entitled to a 1-hour unpaid break. You will be required to work weekends on a shift rota basis.
REQUIREMENTS- Must be fluent-spoken and written in English. French is advantageous.
- Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure.
- In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals.
- Good knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide.
- Warm, friendly, calm, confident and courteous at all times.
- Pro-active, energetic and positive attitude.
- Strong IT & CRM systems skills.
- Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure.
- Understands HNW lifestyles, expectations, needs and preferences.
- Warm, friendly, calm, confident and courteous at all times.
- Able to anticipate client needs and deliver intuitive and highly personalised solutions.
- Pro-active, energetic, with a positive attitude.
- Excellent team player.
- Values privacy and confidentiality.
- Passionate about travel, culture, and unique global experiences.
- Strong IT & CRM systems skills.
- Ability to prioritise work, meet deadlines, make decisions and communicate effectively under pressure.
- Strong networker and relationship builder.
- Hybrid working (role dependant).
- Competitive annual leave allowance with a further increase due to long service.
- Birthday Allowance – take your birthday off on us!
- Pension Scheme.
- Angel Days: Additional paid leave to do charity work.
- Long Service Awards – Increased employer pensions, sabbatical, private medical.
- Life Assurance.
- Study Leave.
- Puppy friendly offices.
- Social events in the office.
- Season Ticket Loans.
- Cycle to work scheme.
- Discounts with a variety of retail and hospitality companies.
Night Team Lifestyle Manager in London employer: Quintessentially
Quintessentially is an exceptional employer that values dedication and professionalism, offering a vibrant work culture where employees can thrive. With a focus on personal growth and development, team members are encouraged to enhance their skills while enjoying the unique advantage of working in a luxury environment that prioritises high-value Member experiences. Join us in a role that not only promises meaningful interactions but also fosters a supportive community dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Night Team Lifestyle Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury lifestyle management scene. Attend events, join relevant groups, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to chat with potential employers, let your warm and friendly nature shine through. Remember, they’re looking for someone who can connect with high-net-worth clients, so being personable is key.
✨Tip Number 3
Be prepared to demonstrate your knowledge! Brush up on luxury travel destinations and services. If you can impress them with your insights during interviews, you’ll stand out as a candidate who truly understands the lifestyle management game.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your enthusiasm. Plus, it’s a great way to ensure your application gets into the right hands quickly!
We think you need these skills to ace Night Team Lifestyle Manager in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for high-net-worth lifestyle management shine through. We want to see how excited you are about providing top-notch service and going the extra mile for our members.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service, personal assistance, or luxury travel. We love seeing how your background aligns with what we do at Quintessentially, so don’t hold back!
Be Personable:Remember, we’re looking for someone who can connect with our members on a personal level. Use a warm and friendly tone in your application to show us that you can build relationships and provide that high-touch service we pride ourselves on.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our global team!
How to prepare for a job interview at Quintessentially
✨Know Your Clientele
Before the interview, research the lifestyle and preferences of high-net-worth individuals. Understand what luxury means to them and be ready to discuss how you can cater to their unique needs. This will show your genuine interest in the role and your ability to connect with Quintessentially's clientele.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've gone above and beyond for clients in previous roles. Think of specific situations where you anticipated needs or solved problems creatively. This will demonstrate your proactive attitude and ability to deliver personalised solutions under pressure.
✨Master the Art of Communication
Since the role involves extensive phone and email correspondence, practice your communication skills. Be clear, courteous, and confident in your responses. You might even want to rehearse common scenarios you could face during the job to ensure you're ready to impress.
✨Familiarise Yourself with CRM Systems
Brush up on your IT skills, especially with CRM systems. If you have experience with specific platforms, mention them during the interview. If not, express your eagerness to learn and adapt quickly, as this is crucial for logging member requests and maintaining relationships effectively.
