At a Glance
- Tasks: Manage high-net-worth client relationships and provide tailored lifestyle services.
- Company: Quintessentially, the leading luxury lifestyle management group.
- Benefits: Hybrid working, competitive leave, birthday off, and wellness perks.
- Other info: Dynamic work environment with opportunities for personal growth and networking.
- Why this job: Join a global team and elevate luxury experiences for discerning clients.
- Qualifications: Experience in customer service or lifestyle management with strong IT skills.
The predicted salary is between 30000 - 40000 € per year.
Expect the best. Experience Better. For the world's most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It's the pinnacle of personalisation and the epitome of exclusivity.
Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients' lives to unparalleled heights through meticulous attention to detail. As the world's leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.
Are you passionate about servicing a high-net-worth audience and going above and beyond for your members? If you've got what it takes to provide a high touch tailored service to our members we have a great opportunity for you to join a truly fantastic global business. We are looking for a Global Lifestyle Manager to manage the relationship with our members overnight ensuring high individual engagement, satisfaction, loyalty and retention.
Key Duties:- Reactively handling all incoming lifestyle & leisure-related requests & enquiries from Members in accordance with set guidelines which will be trained and monitored.
- Researching and arranging of: travel bookings, restaurant bookings, club bookings and much more.
- Adhering to Company standard phone greeting – with appropriate Member address & consistent levels of courtesy.
- Providing quality suggestions at all times which exceed Member expectations.
- Intensive & extensive phone and email-based correspondence.
- Using a CRM system to log Member requests, actioning requests and updating Member information.
Hours of Work: Monday- Friday 11:00am- 19:00pm
Requirements:- Must be fluent-spoken and written in English.
- Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure.
- In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals.
- Good knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide.
- Warm, friendly, calm, confident and courteous at all times.
- Pro-active, energetic and positive attitude.
- Strong IT & CRM systems skills.
- Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure.
- Understands HNW lifestyles, expectations, needs and preferences.
- Warm, friendly, calm and courteous at all times.
- Able to anticipate client needs and deliver intuitive and highly personalised solutions.
- Pro-active, energetic, with a positive attitude.
- Excellent team player.
- Values privacy and confidentiality.
- Passionate about travel, culture, and unique global experiences.
- Strong networker and relationship builder.
- Hybrid working (role dependant)
- Competitive annual leave allowance with a further increase due to long service
- Birthday Allowance – take your birthday off on us!
- Pension Scheme
- Angel Days: Additional paid leave to do charity work
- Long Service Awards
- Life Assurance
- Digital nomad
- Study Leave
- Puppy friendly offices
- Qmunity committee – Social events in the office
- Free food & drink in the office
- Wellbeing platform membership
- Season Ticket Loans
- Cycle to work scheme
- Discounts with a variety of retail and hospitality companies
Quintessentially is an equal opportunities employer. We value and respect all differences (seen and unseen) in all people and aspire to deliver inclusive working experiences. Applications are encouraged from individuals regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
Global Lifestyle Manager (11am-7pm) in London employer: Quintessentially
Quintessentially is an exceptional employer that offers a unique opportunity to work in the luxury lifestyle management sector, where employees are empowered to provide unparalleled service to high-net-worth individuals. With a vibrant work culture that promotes personal growth through extensive training and a range of benefits including hybrid working, additional leave for charity work, and a supportive team environment, Quintessentially ensures that its employees thrive both professionally and personally. The company's commitment to inclusivity and employee well-being, alongside perks like a birthday allowance and puppy-friendly offices, makes it a truly rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Global Lifestyle Manager (11am-7pm) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury lifestyle sector. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at Quintessentially. A friendly chat can go a long way!
✨Tip Number 2
Show off your personality! When you get the chance to speak with potential employers, let your warm and friendly nature shine through. Remember, they’re looking for someone who can connect with high-net-worth individuals, so being personable is key.
✨Tip Number 3
Be prepared to demonstrate your knowledge of luxury travel and lifestyle management. Brush up on the latest trends and destinations that appeal to affluent clients. This will show that you’re not just passionate but also well-informed about the industry.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Quintessentially team. Don’t forget to tailor your approach to highlight how you can exceed member expectations!
We think you need these skills to ace Global Lifestyle Manager (11am-7pm) in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for high-net-worth lifestyles shine through. We want to see that you genuinely care about providing exceptional service and have a knack for anticipating client needs.
Tailor Your Experience:Make sure to highlight any relevant experience in lifestyle management, customer service, or luxury travel. We love seeing how your background aligns with what we do at Quintessentially, so don’t hold back!
Be Personable:Since this role is all about building relationships, your written application should reflect your warm and friendly personality. Use a conversational tone and show us that you can connect with our discerning clientele.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with Quintessentially!
How to prepare for a job interview at Quintessentially
✨Know Your Clientele
Before the interview, dive deep into understanding the high-net-worth individuals Quintessentially serves. Familiarise yourself with their lifestyles, preferences, and expectations. This knowledge will help you demonstrate your ability to anticipate client needs and provide tailored solutions.
✨Showcase Your Service Skills
Prepare examples from your past experiences that highlight your customer service skills, especially in luxury settings. Be ready to discuss how you've gone above and beyond for clients, as this aligns perfectly with the role's focus on high-touch service.
✨Master the Art of Communication
Since the role involves extensive phone and email correspondence, practice articulating your thoughts clearly and confidently. Use a calm and courteous tone, and be prepared to demonstrate your ability to handle requests under pressure during the interview.
✨Familiarise Yourself with CRM Systems
Brush up on your IT and CRM skills, as these are crucial for logging member requests and managing relationships. If you have experience with specific systems, mention them, and be ready to discuss how you can leverage technology to enhance member satisfaction.
