At a Glance
- Tasks: Support Account Managers in delivering exceptional lifestyle services to high-value clients.
- Company: Join Quintessentially, the leading luxury lifestyle management group.
- Benefits: Remote working, competitive salary, and opportunities for personal growth.
- Other info: Dynamic role with potential for flexible hours and exciting travel opportunities.
- Why this job: Be part of a team that shapes luxury experiences and makes a real impact.
- Qualifications: Strong communication skills, CRM experience, and a passion for exceptional service.
The predicted salary is between 30000 - 40000 £ per year.
For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.
We continuously seek to enhance this reputation in order to give our members and clients the best service possible. That’s why we’re committed to providing an exceptional service through the highest level of attention to detail. By building personal, long-lasting relationships with each individual member and client, we understand all their needs, preferences, and aspirations perfectly and tailor our services accordingly.
To support up to four Quintessentially Lifestyle Elite Account Managers (Account Manager) in managing relationships with a select group of high-value Quintessentially Lifestyle Elite Members (Member).
- To fulfil Member requests in a timely manner and to the highest levels of personalisation and quality.
- To maintain a detailed, accurate and up to date CRM profile for each individual Member, and support the Elite Account Manager by providing useful insight on their Members and assist with targeted proactivity.
- To maintain high levels of communication with the EAMs at all times.
Relationship Management:
- To support the Account Manager(s) in cultivating a strong personal relationship with each of their individual Members by providing useful insight and suggestions.
- To act as a supporting contact for the Member when required, ensuring maximum personal availability during working hours.
- Some communication directly with Members when requested to by the Account Manager(s).
- Research based tasks such as Restaurants, Bars in remote locations within the UK and Internationally.
- Planning small travel arrangements, such as arranging car services, rentals, 1-3 days hotel stays.
- Producing small travel itinerary 1-3 day travel.
- Creating content for the Elite team such as restaurant lists, formatting emails, formatting hotlist.
- To ensure that all Member requests are researched and fulfilled in a timely manner and to the highest levels of quality.
- To ensure the EAM is aware of any potential complaints or dissatisfaction immediately.
- To choreograph and enhance each Member request by recommending additional relevant services, benefits and access.
- To support regular use of the service by highlighting all new and upcoming events and benefits that the Account Manager(s)’ Members may value.
Data Capture:
- To ensure that a detailed, accurate and up-to-date CRM profile is held for each individual Member.
- To ensure that each individual Member’s unique and changing lifestyle, needs and preferences are captured in their CRM profile.
- To ensure that all Member activity, behaviour and spend data is captured in detail in their CRM profile (and adhering to KPI requirements for Data Capture).
- To act as an expert on the CRM system within the Elite team, and to make recommendations on best use and system development.
- To maximise the likelihood of each Member renewing their Membership by providing the Account Manager(s) with useful insight.
- To maintain records of all renewal tasks, discussions and outcomes within the Member’s CRM profile.
Fluent in English. Other languages are advantageous. Shows an understanding of HNW lifestyles, expectations, needs and preferences. Able to react and adapt quickly to new requirements and processes. Creative problem solver. Strong IT & CRM systems skills. Passionate about delivering exceptional service, displays compassion towards others and enjoys helping fellow colleagues. Passionate about travel, culture, and unique global experiences.
Contractual hours are from 0900 to 1730 Monday to Friday. However, it may be the case that in order to fulfil the duties of the role, different or additional hours may be necessary. Requirement to be on call outside working hours in case of service-related emergency.
Account Executive - Remote Working - Software in London employer: Quintessentially
Quintessentially is an exceptional employer that champions a culture of curiosity and pride, offering employees the opportunity to work remotely while engaging with a prestigious clientele. With a strong emphasis on personal growth, innovation, and philanthropy, team members are encouraged to develop their skills in a supportive environment that values attention to detail and relationship management. The company not only provides competitive benefits but also fosters a collaborative atmosphere where employees can make a meaningful impact in the luxury lifestyle sector.
