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- Tasks: Manage lifestyle requests for high-net-worth clients, ensuring exceptional service and satisfaction.
- Company: Quintessentially is a leading luxury lifestyle management group, known for personalised concierge services.
- Benefits: Enjoy hybrid working, birthday leave, charity days, and discounts on retail and hospitality.
- Why this job: Join a dynamic team that values creativity, culture, and unique global experiences.
- Qualifications: Fluent in English; experience in customer service or luxury sectors preferred.
- Other info: Puppy-friendly offices and a strong focus on wellbeing and inclusivity.
The predicted salary is between 30000 - 42000 £ per year.
INTRODUCTION TO QUINTESSENTIALLY
Expect the best. Experience Better. For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity. Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail. As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.
JOB SUMMARY
Are you passionate about servicing a high-net-worth audience and going above and beyond for your members? If you’ve got what it takes to provide a high touch tailored service to our members, we have a great opportunity for you to join a truly fantastic global business. We are looking for a Lifestyle Manager to manage the relationship with our corporate members and global offices ensuring high individual engagement, satisfaction, loyalty, and retention.
KEY DUTIES
- Reactively handling all incoming lifestyle & leisure-related requests & enquiries from Members in accordance with set guidelines which will be trained and monitored.
- Researching and arranging of travel bookings, restaurant bookings, club bookings and much more.
- Adhering to Company standard phone greeting – with appropriate Member address & consistent levels of courtesy.
- Providing quality suggestions at all times which exceed Member expectations.
- Intensive & extensive phone and email-based correspondence.
- Using a CRM system to log Member requests, actioning requests and updating Member information.
HOURS OF WORK
Saturday & Sunday 8 hour shifts (1 hour break) Rota shift pattern to cover the hours between 8am & 10pm.
REQUIREMENTS
- Must be fluent-spoken and written in English. French is advantageous.
- Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure.
- In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals.
- Good knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide.
- Pro-active, energetic and positive attitude.
- Strong IT & CRM systems skills.
- Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure.
OUR IDEAL CANDIDATE
- Understands HNW lifestyles, expectations, needs and preferences.
- Warm, friendly, calm and courteous at all times.
- Able to anticipate client needs and deliver intuitive and highly personalised solutions.
- Pro-active, energetic, with a positive attitude.
- Excellent team player.
- Values privacy and confidentiality.
- Passionate about travel, culture, and unique global experiences.
- Strong networker and relationship builder.
BENEFITS
- Hybrid working (role dependant).
- Competitive annual leave allowance with a further increase due to long service.
- Birthday Allowance – take your birthday off on us!
- Pension Scheme.
- Angel Days: Additional paid leave to do charity work.
- Long Service Awards.
- Life Assurance.
- Digital nomad.
- Employee Assistance Program.
- Study Leave.
- Puppy friendly offices.
- Qmunity committee – Social events in the office.
- Free food & drink in the office.
- Wellbeing platform membership.
- Training platform membership.
- Season Ticket Loans.
- Cycle to work scheme.
- Discounts with a variety of retail and hospitality companies.
Quintessentially is an equal opportunities employer. We value and respect all differences (seen and unseen) in all people and aspire to deliver inclusive working experiences. Applications are encouraged from individuals regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
Contact Detail:
Quintessentially Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Lifestyle Manager - Weekend
✨Tip Number 1
Familiarise yourself with luxury lifestyle management and the specific needs of high-net-worth individuals. Understanding their expectations will help you tailor your approach during interviews and discussions.
✨Tip Number 2
Network within the luxury travel and lifestyle sectors. Attend events or join online forums where you can connect with professionals in the industry, as personal recommendations can significantly boost your chances.
✨Tip Number 3
Demonstrate your knowledge of global travel destinations and luxury services during any conversations with recruiters. Being able to discuss current trends and popular locations will show your passion and expertise.
✨Tip Number 4
Prepare for situational questions that assess your ability to handle high-pressure scenarios. Think of examples from your past experiences where you successfully managed client expectations or resolved issues efficiently.
We think you need these skills to ace Global Lifestyle Manager - Weekend
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Global Lifestyle Manager. Familiarise yourself with the key duties mentioned in the job description, such as handling lifestyle requests and providing tailored service.
Tailor Your CV: Highlight relevant experience in customer service, lifestyle management, or luxury travel. Emphasise your ability to manage high-net-worth individuals and showcase any specific achievements that demonstrate your skills in this area.
Craft a Compelling Cover Letter: Use your cover letter to express your passion for the role and the luxury lifestyle sector. Mention your understanding of HNW lifestyles and how your proactive attitude aligns with the company's values. Be sure to include examples of how you've exceeded client expectations in the past.
Proofread Your Application: Ensure your application is free from spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that demands high standards of service.
How to prepare for a job interview at Quintessentially
✨Showcase Your Passion for Luxury
Make sure to express your enthusiasm for the luxury lifestyle sector. Share experiences that highlight your understanding of high-net-worth individuals and how you can cater to their unique needs.
✨Demonstrate Proactive Problem-Solving
Prepare examples of how you've gone above and beyond in previous roles. Discuss specific instances where you anticipated client needs and delivered tailored solutions, showcasing your proactive attitude.
✨Familiarise Yourself with Global Destinations
Research popular travel destinations and luxury services that affluent clients might request. Being knowledgeable about these will help you impress during the interview and show that you're ready to hit the ground running.
✨Practice Effective Communication Skills
Since the role involves extensive correspondence, practice articulating your thoughts clearly and courteously. Role-play common scenarios you might encounter, focusing on maintaining a warm and friendly tone.