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- Tasks: Manage high-net-worth member requests, ensuring exceptional service and satisfaction.
- Company: Quintessentially is a leading luxury lifestyle management group, redefining excellence in concierge services.
- Benefits: Enjoy hybrid working, competitive leave, birthday off, and wellness perks.
- Why this job: Join a dynamic team focused on personalised experiences for discerning clients worldwide.
- Qualifications: Fluent in English and French, with experience in customer service or lifestyle management.
- Other info: Puppy-friendly offices and opportunities for charity work make this role unique.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Global Lifestyle Manager- 2pm-10pm (French Speaking)
Introduction to Quintessentially.
Expect the best. Experience Better.
For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity.
Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail.
As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.
JOB SUMMARY
Are you passionate about servicing a high-net-worth audience and going above and beyond for your members? If you’ve got what it takes to provide a high touch tailored service to our members we have a great opportunity for you to join a truly fantastic global business.
We are looking for a Global Lifestyle Manager to manage the relationship with our members overnight ensuring high individual engagement, satisfaction, loyalty and retention.
KEY DUTIES
Reactively handling all incoming lifestyle & leisure-related requests & enquiries from Members in accordance with set guidelines which will be trained and monitored.
Researching and arranging of: travel bookings, restaurant bookings, club bookings and much more.
Adhering to Company standard phone greeting – with appropriate Member address & consistent levels of courtesy.
Providing quality suggestions at all times which exceed Member expectations.
Intensive & extensive phone and email-based correspondence.
Using a CRM system to log Member requests, actioning requests and updating Member information.
HOURS OF WORK
Monday- Friday
2pm-10pm
(1 hour unpaid break)
REQUIREMENTS
Must be fluent-spoken and written in English and French.
Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure.
In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals.
Good knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide.
Warm, friendly, calm, confident and courteous at all times.
Pro-active, energetic and positive attitude.
Strong IT & CRM systems skills.
Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure.
OUR IDEAL CANDIDATE
Understands HNW lifestyles, expectations, needs and preferences.
Warm, friendly, calm and courteous at all times.
Able to anticipate client needs and deliver intuitive and highly personalised solutions.
Pro-active, energetic, with a positive attitude.
Excellent team player.
Values privacy and confidentiality.
Passionate about travel, culture, and unique global experiences.
Strong IT & CRM systems skills.
Ability to prioritise work, meet deadlines, make decisions and communicate effectively under pressure.
Strong networker and relationship builder.
BENEFITS
Hybrid working (role dependent)
Competitive annual leave allowance with a further increase due to long service
Birthday Allowance – take your birthday off on us!
Pension Scheme
Angel Days: Additional paid leave to do charity work
Long Service Awards
Life Assurance
Digital nomad
Study Leave
Puppy friendly offices
Qmunity committee – Social events in the office
Free food & drink in the office
Wellbeing platform membership
Training platform membership
Season Ticket Loans
Cycle to work scheme
Discounts with a variety of retail and hospitality companies
Global Lifestyle Manager (French Speaking) employer: Quintessentially
Contact Detail:
Quintessentially Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Lifestyle Manager (French Speaking)
✨Tip Number 1
Familiarise yourself with the luxury lifestyle sector and current trends. Understanding what high-net-worth individuals expect can give you an edge in interviews, as you'll be able to speak their language and demonstrate your knowledge of their needs.
✨Tip Number 2
Network with professionals in the luxury lifestyle management field. Attend industry events or join relevant online groups to connect with others who work in this space. Building relationships can lead to valuable insights and potential referrals.
✨Tip Number 3
Showcase your language skills effectively. Since the role requires fluency in French, practice speaking and writing in French regularly. You might even consider engaging in conversations with native speakers to enhance your fluency and confidence.
✨Tip Number 4
Prepare for situational questions during the interview. Think of examples from your past experiences where you've gone above and beyond for clients or managed challenging requests. This will demonstrate your ability to provide exceptional service under pressure.
We think you need these skills to ace Global Lifestyle Manager (French Speaking)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Global Lifestyle Manager position. Tailor your application to highlight your relevant experience in customer service, lifestyle management, or luxury travel.
Highlight Language Skills: Since fluency in both English and French is essential, ensure that your language skills are prominently featured in your CV and cover letter. Provide examples of how you've used these skills in previous roles.
Showcase Relevant Experience: Emphasise any past experience you have in managing high-net-worth individuals or providing personalised services. Use specific examples to demonstrate your ability to exceed client expectations and handle requests efficiently.
Craft a Compelling Cover Letter: Write a tailored cover letter that reflects your passion for luxury lifestyle management. Mention why you want to work for Quintessentially and how your values align with their commitment to excellence and client satisfaction.
How to prepare for a job interview at Quintessentially
✨Showcase Your Language Skills
Since the role requires fluency in both English and French, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or respond to questions in French, so practice speaking and writing in both languages beforehand.
✨Understand High-Net-Worth Clientele
Familiarise yourself with the expectations and lifestyles of high-net-worth individuals. Be ready to discuss how you would cater to their unique needs and preferences, showcasing your understanding of luxury services and lifestyle management.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle requests under pressure. Think of examples from your past experiences where you successfully managed client requests or resolved issues, and be ready to share these stories.
✨Demonstrate Your IT and CRM Skills
As the role involves using a CRM system, be prepared to discuss your experience with technology and how you have used CRM systems in previous roles. Highlight any specific software you are familiar with and how it has helped you manage client relationships effectively.
