Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage high-net-worth member requests, ensuring exceptional service and satisfaction.
- Company: Quintessentially is a leading luxury lifestyle management group, redefining excellence for discerning clients.
- Benefits: Enjoy hybrid working, competitive leave, birthday off, and wellness perks like free food and social events.
- Why this job: Join a dynamic team that values personalisation and offers unique global experiences in luxury services.
- Qualifications: Fluent in English and French, with experience in customer service or lifestyle management for affluent clients.
- Other info: Puppy-friendly offices and opportunities for charity work make this role even more appealing.
The predicted salary is between 36000 - 60000 £ per year.
INTRODUCTION TO QUINTESSENTIALLY
Expect the best. Experience Better. For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity. Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail. As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.
JOB SUMMARY
Are you passionate about servicing a high-net-worth audience and going above and beyond for your members? If you’ve got what it takes to provide a high touch tailored service to our members we have a great opportunity for you to join a truly fantastic global business. We are looking for a Global Lifestyle Manager to manage the relationship with our members overnight ensuring high individual engagement, satisfaction, loyalty and retention.
KEY DUTIES
- Reactively handling all incoming lifestyle & leisure-related requests & enquiries from Members in accordance with set guidelines which will be trained and monitored.
- Researching and arranging of: travel bookings, restaurant bookings, club bookings and much more.
- Adhering to Company standard phone greeting – with appropriate Member address & consistent levels of courtesy.
- Providing quality suggestions at all times which exceed Member expectations.
- Intensive & extensive phone and email-based correspondence.
- Using a CRM system to log Member requests, actioning requests and updating Member information.
HOURS OF WORK
Monday- Friday 08:00am- 16:00pm
REQUIREMENTS
- Must be fluent-spoken and written in English and French.
- Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure.
- In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals.
- Good knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide.
- Warm, friendly, calm, confident and courteous at all times.
- Pro-active, energetic and positive attitude.
- Strong IT & CRM systems skills.
- Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure.
OUR IDEAL CANDIDATE
- Understands HNW lifestyles, expectations, needs and preferences.
- Warm, friendly, calm and courteous at all times.
- Able to anticipate client needs and deliver intuitive and highly personalised solutions.
- Pro-active, energetic, with a positive attitude.
- Excellent team player.
- Values privacy and confidentiality.
- Passionate about travel, culture, and unique global experiences.
- Strong networker and relationship builder.
BENEFITS
- Hybrid working (role dependant)
- Competitive annual leave allowance with a further increase due to long service
- Birthday Allowance – take your birthday off on us!
- Pension Scheme
- Angel Days: Additional paid leave to do charity work
- Long Service Awards
- Life Assurance
- Digital nomad
- Study Leave
- Puppy friendly offices
- Qmunity committee – Social events in the office
- Free food & drink in the office
- Wellbeing platform membership
- Season Ticket Loans
- Cycle to work scheme
- Discounts with a variety of retail and hospitality companies
Quintessentially is an equal opportunities employer. We value and respect all differences (seen and unseen) in all people and aspire to deliver inclusive working experiences. Applications are encouraged from individuals regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
Global Lifestyle Manager employer: Quintessentially
Contact Detail:
Quintessentially Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Lifestyle Manager
✨Tip Number 1
Familiarise yourself with luxury lifestyle management and the specific needs of high-net-worth individuals. Understanding their expectations and preferences will help you tailor your approach during interviews and discussions.
✨Tip Number 2
Network within the luxury travel and lifestyle sectors. Attend events or join online forums where you can connect with professionals in the industry, as personal recommendations can significantly boost your chances of landing the job.
✨Tip Number 3
Showcase your knowledge of global travel destinations and luxury services. Be prepared to discuss recent trends or unique experiences that could impress potential employers and demonstrate your passion for the role.
✨Tip Number 4
Practice your communication skills, especially in English and French. Since the role requires fluency in both languages, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
We think you need these skills to ace Global Lifestyle Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in lifestyle management, customer service, or luxury travel. Use specific examples that demonstrate your ability to meet the needs of high-net-worth individuals.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional service and your understanding of the expectations of affluent clients. Mention any relevant skills, such as fluency in French and English, and your familiarity with CRM systems.
Showcase Your Knowledge: Demonstrate your knowledge of luxury products and services, as well as worldwide travel destinations. This can be done by including specific examples in your application that reflect your understanding of what high-net-worth individuals seek.
Highlight Soft Skills: Emphasise your soft skills such as communication, proactivity, and the ability to work under pressure. These are crucial for a role that involves intensive correspondence and managing client relationships.
How to prepare for a job interview at Quintessentially
✨Showcase Your Passion for Luxury
Make sure to express your enthusiasm for the luxury lifestyle sector. Share experiences that highlight your understanding of high-net-worth individuals and how you can cater to their unique needs.
✨Demonstrate Proactive Problem-Solving
Prepare examples of how you've gone above and beyond in previous roles. Discuss specific instances where you anticipated client needs and provided tailored solutions, showcasing your proactive attitude.
✨Familiarise Yourself with Global Destinations
Research popular travel destinations and luxury services that affluent clients might request. Being knowledgeable about these will help you impress during the interview and show your commitment to the role.
✨Practice Effective Communication Skills
Since the role involves extensive correspondence, practice articulating your thoughts clearly and confidently. Role-play common scenarios you might encounter, focusing on maintaining a warm and courteous tone.
