At a Glance
- Tasks: Manage high-net-worth member requests overnight, ensuring exceptional service and satisfaction.
- Company: Quintessentially, the leading luxury lifestyle management group.
- Benefits: Hybrid working, competitive leave, birthday off, and charity days.
- Other info: Dynamic role with opportunities for personal growth and networking.
- Why this job: Join a global team and elevate luxury experiences for discerning clients.
- Qualifications: Experience in customer service or lifestyle management; fluent in English.
The predicted salary is between 30000 - 40000 £ per year.
INTRODUCTION TO QUINTESSENTIALLY
Expect the best. Experience Better.
For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity. Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail. As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.
JOB SUMMARY
Are you passionate about servicing a high-net-worth audience and going above and beyond for your members? If you’ve got what it takes to provide a high touch tailored service to our members we have a great opportunity for you to join a truly fantastic global business. We are looking for a Lifestyle Manager to manage the relationship with our members overnight ensuring high individual engagement, satisfaction, loyalty and retention.
KEY DUTIES
- Reactively handling all incoming lifestyle & leisure-related requests & enquiries from Members in accordance with set guidelines which will be trained and monitored
- Researching and arranging of: travel bookings, restaurant bookings, club bookings and much more
- Adhering to Company standard phone greeting – with appropriate Member address & consistent levels of courtesy
- Providing quality suggestions at all times which exceed Member expectations
- Intensive & extensive phone and email-based correspondence
- Using a CRM system to log Member requests, actioning requests and updating Member information
HOURS OF WORK
4 nights on, 4 nights off 36 hours per week, 10:00pm – 8:00am. You will be entitled to a 1-hour unpaid break. You will be required to work weekends on a shift rota basis.
REQUIREMENTS
- Must be fluent-spoken and written in English. French is advantageous.
- Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure
- In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals
- Good knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide
- Warm, friendly, calm, confident and courteous at all times
- Pro-active, energetic and positive attitude
- Strong IT & CRM systems skills
- Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure
OUR IDEAL CANDIDATE
- Understands HNW lifestyles, expectations, needs and preferences
- Warm, friendly, calm, confident and courteous at all times
- Able to anticipate client needs and deliver intuitive and highly personalised solutions
- Pro-active, energetic, with a positive attitude
- Excellent team player
- Values privacy and confidentiality
- Passionate about travel, culture, and unique global experiences
- Strong IT & CRM systems skills
- Ability to prioritise work, meet deadlines, make decisions and communicate effectively under pressure
- Strong networker and relationship builder
WHAT YOU WILL GET IN RETURN
- Hybrid working (role dependant)
- Competitive annual leave allowance with a further increase due to long service
- Birthday Allowance – take your birthday off on us!
- Pension Scheme
- Angel Days: Additional paid leave to do charity work
- Long Service Awards – Increased employer pensions, sabbatical, private medical
- Life Assurance
- Study Leave
- Puppy friendly offices
- Social events in the office
- Season Ticket Loans
- Cycle to work scheme
- Discounts with a variety of retail and hospitality companies
Night Team Lifestyle Manager in City of London employer: Quintessentially
Quintessentially is an exceptional employer that offers a unique opportunity to work in the luxury lifestyle management sector, where your passion for high-net-worth individuals can truly shine. With a commitment to employee well-being, we provide a hybrid working model, competitive annual leave, and additional benefits such as Angel Days for charity work and a Birthday Allowance. Our vibrant work culture fosters personal growth and development, ensuring that you thrive in an environment that values excellence and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Night Team Lifestyle Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the luxury lifestyle sector, attend events, and connect on LinkedIn. The more you engage with industry insiders, the better your chances of landing that dream role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your warm and friendly nature shine through. Remember, they’re looking for someone who can build relationships with high-net-worth clients.
✨Tip Number 3
Be proactive! If you hear about a potential opportunity, don’t wait for it to be advertised. Reach out directly to the company through our website and express your interest. It shows initiative and enthusiasm!
✨Tip Number 4
Research is key! Know the ins and outs of Quintessentially and what makes them stand out in the luxury lifestyle management space. Tailor your conversations to reflect your understanding of their values and services.
We think you need these skills to ace Night Team Lifestyle Manager in City of London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for lifestyle management shine through. We want to see how much you care about providing top-notch service to high-net-worth individuals. Share any relevant experiences that highlight your passion!
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Night Team Lifestyle Manager role. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. This shows us you’ve done your homework!
Be Professional Yet Personable:While we appreciate a friendly tone, remember to maintain professionalism in your written application. Balance warmth with clarity to convey your ability to engage with our discerning clientele effectively. We want to see your personality shine through!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Quintessentially
✨Know Your Clientele
Before the interview, research Quintessentially and its high-net-worth clientele. Understand their expectations and preferences, as this will help you demonstrate your ability to provide tailored services that exceed member expectations.
✨Showcase Your Experience
Prepare specific examples from your past roles in customer service or lifestyle management that highlight your ability to handle requests under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Master the Art of Communication
Practice your phone and email etiquette, as clear and courteous communication is key in this role. Be ready to demonstrate how you would greet a member and handle their requests with warmth and professionalism during the interview.
✨Demonstrate Proactivity
Think of ways you can anticipate client needs before they even ask. Prepare to discuss how you’ve gone above and beyond in previous roles, showcasing your proactive attitude and ability to deliver highly personalised solutions.
