Database Management Specialist in City of London

Quintessentially, the world’s leading luxury lifestyle group, truly understands and connects with the global HNW & UHNW community via a network of 60 offices around the world. Dedicated to delivering an exceptional and discerning service for our members, combined with connecting the most prestigious brands to this hard-to-reach consumer.

Our mission is to be ‘exceptional people providing exceptional services for exceptional people’. The Quintessentially Group has been built up over many years by people who are ambitious. Bringing a strong work ethic, a sense of entrepreneurship and fun to our jobs allows the Company to grow and provide greater opportunities for everyone involved whilst providing a challenging and rewarding career where our employees are happy and proud to work for us. We expect everybody in the Quintessentially Group to maintain high levels of integrity and professionalism in order to sustain our leading position in a highly competitive industry. At the same time, we are committed to providing the challenges, recognition and opportunities to help our team reach their goals and objectives.

Our constant goal is to go above and beyond expectations. We aim to deliver an incredible level of personalised service around the world - always going that extra mile. We are committed to the notion that quality matters, working hard to bring only the very best. We believe that to remain a market leader and to achieve service excellence, we all need to adhere to our core values of Integrity, Communication, Accountability, Innovation, Service Drive, Passion, Empathy and Excellence. By working together in this way, we can continue to provide an environment which ensures that the future will be both productive and prosperous for us all.

The Restaurant Specialist supports the Global Head of Restaurants in delivering an exceptional dining programme for members. The role focuses on restaurant request fulfilment, supplier relationship support, and the development of curated dining recommendations that reflect Quintessentially’s standards of service. The Restaurant Specialist helps maintain strong relationships within the restaurant industry and uses this knowledge to secure access, enhance booking success rates, and provide personalised dining experiences aligned with member preferences. Acting as a key support function to servicing teams, the role ensures requests are handled efficiently while upholding the highest levels of customer care.

In addition to operational support, the role contributes to the promotion and visibility of restaurant opportunities. Working alongside internal teams, the Restaurant Specialist helps develop marketing and communication materials that showcase dining benefits, events, and seasonal highlights, encouraging member engagement and uptake. This includes supporting restaurant content, guides, and member-facing communications that celebrate the breadth and quality of the dining programme.

This position requires a proactive, relationship-driven individual with a genuine interest in restaurants and hospitality. The successful candidate will demonstrate excellent communication skills, strong organisation, and a commitment to service excellence, contributing to both member satisfaction and the ongoing strength of restaurant partnerships.

Main duties & responsibilities to include but not limited to:

• Support restaurant request fulfilment, delivering timely, personalised dining recommendations.
• Assist servicing teams and international offices with UK restaurant expertise.
• Support and maintain strong relationships with key restaurant partners.
• Secure access to high-demand reservations and unique dining opportunities.
• Maintain up-to-date knowledge of restaurant openings, trends, and industry developments.
• Contribute to the promotion of restaurant benefits and dining initiatives.
• Support the creation of restaurant content, guides, and member communications.
• Share regular updates and insights with internal teams.
• Assist in the development and delivery of dining-led member events.
• Identify opportunities to increase engagement with restaurant benefits.
• Support internal team knowledge of restaurant partners through training and familiarisation opportunities.
• Maintain accurate records of bookings, benefits, and partner information.
• Support database management and internal reporting.
• Provide administrative support to the wider specialist team.
• Demonstrate flexibility, professionalism, and strong communication at all times.
• Build positive relationships with partners and internal teams.
• Show initiative and a proactive approach to service delivery.

Requirements:

• Demonstrate a strong understanding of customer service excellence.
• Show interest in restaurants, hospitality, and dining culture.
• Communicate confidently with partners and internal teams.
• Display professionalism in relationship management.
• Be highly organised and able to prioritise multiple requests.
• Work effectively under pressure and to deadlines.
• Have strong written and verbal communication skills.
• Be proficient in CRM systems and general IT tools.
• Be proactive, adaptable, and eager to learn.
• Have fluent English (additional languages are advantageous).

Contractual hours are from 0900 to 1730 Monday to Friday. However, it may be the case that in order to fulfil the duties of the role, different or additional hours may be necessary. Requirement to be on call outside working hours in case of service-related emergency.