At a Glance
- Tasks: Support Elite Account Managers in delivering exceptional lifestyle services to high-value clients.
- Company: Join Quintessentially, the leading luxury lifestyle management group known for exclusivity and personalisation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Flexible hours with potential for on-call duties to ensure top-notch client support.
- Why this job: Be part of a team that elevates lives and creates unforgettable experiences for discerning individuals.
- Qualifications: Strong communication skills, attention to detail, and a passion for exceptional service.
The predicted salary is between 30000 - 40000 £ per year.
Expect the best. Experience Better. For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity. Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail.
Our Mission: We elevate lives by granting access to the very best that life has to offer and creating unforgettable moments through unparalleled personalisation and attention to detail.
Our Personality:
- Curious: Our innate drive to learn and grow elicits innovation.
- Proud: Drawing upon our British heritage, we celebrate our accomplishments in a sophisticated and discerning manner.
- Connected: Relationships are at the core of who we are.
Our Values:
- Expertise and industry knowledge: Always at the forefront of industry trends.
- Attention to detail: We know it’s the smallest touches that make the biggest difference.
- Member-first and client-focused: Our members and clients are our raison d’être.
- Pursuit of perfection: We know all our clients expect nothing but the best.
- Philanthropic activity: We believe in the power of philanthropy and aim to contribute positively.
Job Summary: To support up to four Quintessentially Lifestyle Elite Account Managers (Account Manager) in managing relationships with a select group of high-value Quintessentially Lifestyle Elite Members (Member). To fulfil Member requests in a timely manner and to the highest levels of personalisation and quality. To maintain a detailed, accurate and up to date CRM profile for each individual Member, and support the Elite Account Manager by providing useful insight on their Members and assist with targeted proactivity. To maintain high levels of communication with the EAMs at all times.
Main Duties & Responsibilities:
- Relationship Management: To support the Account Manager(s) in cultivating a strong personal relationship with each of their individual Members.
- Research based tasks: Such as Restaurants, Bars in remote locations within the UK and Internationally.
- Request Handling: To ensure that all Member requests are researched and fulfilled in a timely manner and to the highest levels of quality.
- Usage: To support regular use of the service by highlighting all new and upcoming events and benefits.
- Data Capture: To ensure that a detailed, accurate and up-to-date CRM profile is held for each individual Member.
- Renewals: To maximise the likelihood of each Member renewing their Membership.
- Referrals: To record all referrals and follow up with the Membership team to determine outcome.
Knowledge Sought:
- Confident communicator
- Impeccable personal presentation and delivery
- Fluent in English; other languages are advantageous
- Shows an understanding of HNW lifestyles, expectations, needs and preferences
- Able to effectively manage requests from initiation to completion
- Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure
- Good networker and relationship builder
- Creative problem solver
- Strong organisational skills
- Meticulous attention to detail
- Strong IT & CRM systems skills
Requirements:
- Warm, friendly, calm, confident and courteous at all times
- Passionate about delivering exceptional service
- Pro-active, energetic and positive
- Excellent team player; displays compassion towards others
- Reliable, dedicated and committed with a strong drive
- Values privacy and confidentiality
- Passionate about travel, culture, and unique global experiences
- Views failure as an opportunity to learn
Hours of work: Contractual hours are from 0900 to 1730 Monday to Friday. However, it may be the case that in order to fulfill the duties of the role, different or additional hours may be necessary.
Locations
Elite Account Executive in City of London, London employer: Quintessentially
Quintessentially is an exceptional employer that offers a unique opportunity to work in the luxury lifestyle management sector, where attention to detail and personalisation are paramount. With a strong emphasis on employee growth, a supportive work culture, and a commitment to excellence, team members are encouraged to innovate and build meaningful relationships with high-value clients. Located in a vibrant environment, employees benefit from a dynamic atmosphere that fosters creativity and collaboration, making it an ideal place for those seeking a rewarding career in luxury services.
