At a Glance
- Tasks: Welcome visitors and ensure security at the iconic Gillian Lynne Theatre.
- Company: Join a diverse team at LW Theatres, celebrating individuality and inclusion.
- Benefits: Earn £16.58 per hour with flexible shifts and a vibrant work environment.
- Other info: Enjoy a dynamic role with opportunities to learn and grow in a creative setting.
- Why this job: Be part of the magic in theatre while delivering exceptional customer service.
- Qualifications: Experience in customer service and a passion for theatre are essential.
The predicted salary is between 34400 - 34400 € per year.
Location: Gillian Lynne Theatre, WC2B 5PW, United Kingdom
Employee Type: Employee - Full Time
Are you a proactive and approachable person, who excels in a customer facing role? Can you deliver the highest possible standards of service while upholding robust security and health and safety procedures? We are currently looking for a full-time Stage Door Keeper who will provide exceptional customer service to all who pass through the Stage Door of the Gillian Lynne Theatre. If you think you could create a warm welcome while attentively following our security practices, then we’d love to hear from you.
What you’ll be doing…
- Be proactive in ensuring that the Stage Door area is exceptionally well presented at all times.
- Provide a warm welcome for visitors, contractors, visiting company, and our teams entering and exiting the building.
- Uphold robust security protocols, ensuring that only authorised personnel enter backstage areas.
- Monitor CCTV in line with Company policies, reporting any irregularities to appropriate parties.
- Ensure the fire alarm panel is constantly monitored and any anomalies are properly addressed.
- Promptly follow correct procedures in the event of an emergency or security situation.
- Manage the security and door access system centrally from the Stage Door, keeping track of all issued tokens and attendance in the venue.
- Respond efficiently and effectively to the venue’s radio channels when necessary.
- Answer phone calls punctually and professionally, directing callers to the appropriate departments.
- Learn and proficiently use the Company’s compliance and inspection software.
- Log daily information and conduct a thorough handover to colleagues.
- Accept and manage deliveries, keeping the post-room well maintained and organised.
- Manage the venue’s lost property, liaising directly with guests as required.
- Administrative duties including maintaining key logs, permits and relevant equipment.
What we need…
- Experience delivering first-class customer service, and building strong working relationships with a wide range of people.
- Confident communicators that work in a logical, precise and methodical manner.
- Proactive learners that are passionate about theatre, and will continually update their knowledge of the venue, resident production, facilities and departments.
- A conscientious approach; accurate and with an eye for detail and presentation.
- An understanding of health and safety practices and security protocols, ideally in a theatrical environment.
Salary: £16.58 per hour. Hours will be split across a mix of mornings, evenings and weekends between Monday-Sunday. Rotas are issued a month in advance.
Deadline for applications: Monday 1 June
Interviews: Thursday 11 June
Diversity & Inclusion
At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds – it’s one of our core values and we believe celebrating our differences is key to success. At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair.
This role may close early if a sufficient number of applications are received.
Stage Door Keeper - The Gillian Lynne Theatre employer: QUINTESSENTIAL BRANDS UK GROUP LTD
At LW Theatres, we offer a vibrant and inclusive work environment at the iconic Gillian Lynne Theatre, where your role as a Stage Door Keeper is pivotal in creating a welcoming atmosphere for all visitors. With a commitment to exceptional customer service and robust security practices, we provide our employees with opportunities for growth and development within the theatre industry, alongside competitive pay and a supportive team culture that values diversity and individual contributions.
Contact Detail:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Stage Door Keeper - The Gillian Lynne Theatre
✨Tip Number 1
Get to know the venue! Familiarise yourself with the Gillian Lynne Theatre and its operations. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills. Think about how you can create a warm welcome for visitors and contractors. Role-play scenarios with friends or family to get comfortable with different situations you might face.
✨Tip Number 3
Stay proactive! During interviews, share examples of how you've gone above and beyond in previous roles. Highlight your attention to detail and how you’ve maintained security protocols in past experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of theatre management.
We think you need these skills to ace Stage Door Keeper - The Gillian Lynne Theatre
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering top-notch customer service. We want to see how you’ve built strong relationships with people in previous roles, so share some examples that showcase your friendly and approachable nature.
Be Detail-Oriented:Since the role involves security and health and safety, it’s crucial to demonstrate your attention to detail. Mention any past experiences where you’ve had to follow strict protocols or manage important information accurately.
Express Your Passion for Theatre:We love candidates who are passionate about theatre! Share why you’re excited about this role and how you keep up-to-date with what’s happening in the theatre world. This will show us that you’re not just looking for any job, but that you genuinely care about the industry.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at QUINTESSENTIAL BRANDS UK GROUP LTD
✨Know Your Venue
Before the interview, take some time to research the Gillian Lynne Theatre. Familiarise yourself with its history, current productions, and any notable events. This will not only show your passion for theatre but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about situations where you went above and beyond to help someone or resolved a difficult situation. This will demonstrate your proactive approach and ability to build strong relationships.
✨Understand Security Protocols
Brush up on basic security and health and safety practices, especially in a theatrical environment. Be ready to discuss how you would handle various scenarios, such as monitoring access or responding to emergencies. This shows that you take the role seriously and are prepared for the responsibilities.
✨Practice Communication
As a Stage Door Keeper, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend, focusing on how you would respond to questions about managing deliveries or liaising with guests.
