At a Glance
- Tasks: Deliver top-notch customer service and support logistics operations.
- Company: Join a leading textile rental and laundry services company in the UK.
- Benefits: Enjoy a competitive salary, pension, life assurance, and performance awards.
- Other info: Opportunities for training and development in a supportive environment.
- Why this job: Be part of a diverse team making a real impact in customer service.
- Qualifications: Strong communication skills and good IT proficiency required.
The predicted salary is between 28963 - 28963 £ per year.
Location: 774 Buckingham Avenue, Slough Trading Estate, Slough, SL1 4NL, United Kingdom
Job Category: 4 - Staff
Employee Type: Full Time - Permanent
Travel: 10%
Salary: £28,963.22 per annum, plus Pension, Life Assurance, EAP, Performance Awards, Long Service Awards, Recommend a Friend Bonus Scheme and opportunities for training and development.
We are excited to be recruiting for a Customer Services Executive at our Slough site to join the wonderful established team. The role is offered on a full time, permanent basis, Monday to Friday, 40 hours per week.
Your new role:
Reporting to the Customer Services Manager, the purpose of the role is to deliver consistently high standards of customer service to all existing and internal customers, providing and processing product information to the customers in response to inquiries, concerns and requests.
Key responsibilities:
- To ensure all customer issues are dealt with efficiently and effectively.
- To be the link between the customer and the Production/Transport Teams on all related queries, with a focus on service delivery, linen management and business effectiveness.
- Provide/produce/analyse information and reports as required by the business.
- Ensure efficient administration of all employee matters as required supporting HR and Payroll team.
Requirements:
- Strong communication skills, both written and verbal in English (our business language).
- Good IT skills, including Word, Excel, PowerPoint, and Outlook.
- Experience of using CRM Software (NetSuite/SalesForce).
- Previous administrative experience.
- High attention to detail and accuracy.
- Ability to work professionally, maintain confidentiality, and manage multiple tasks.
- Ability to learn and use company systems (NETSUITE, PARIS, HR/Payroll, etc.).
- Right to Work in the UK.
If you have previous customer service experience within an operational or logistics environment, this would be hugely beneficial, but not essential.
CLEAN are one of the UK's leading textile rental and laundry services companies, providing professional linen, workwear and special occasion linen to the hospitality and manufacturing industries throughout the UK. Become part of our diverse team that shares a common desire to be better at what we do so we can share the success. Your contributions will be properly recognised, highly valued and well rewarded. We look forward to welcoming you into our team.
Customer Service Executive - Logistics & Service Excellence in Slough employer: QUINTESSENTIAL BRANDS UK GROUP LTD
CLEAN is an exceptional employer located in Slough, offering a supportive work culture that prioritises employee growth and development. With competitive benefits including a pension scheme, life assurance, and performance awards, we ensure that our team members feel valued and recognised for their contributions. Join us to be part of a diverse team dedicated to excellence in customer service within the logistics sector, where your skills will be nurtured and your career can flourish.
Contact Details:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive - Logistics & Service Excellence in Slough
✨Tip Number 1
Get to know the company! Research CLEAN and understand their values, services, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since strong verbal and written communication is key for this role, try role-playing common customer service scenarios with a friend or family member. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and really want to be part of the CLEAN team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Executive - Logistics & Service Excellence in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Executive role. Highlight your relevant experience in logistics and customer service, and don’t forget to mention any CRM software you’ve used!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your skills align with our values at StudySmarter. Keep it friendly and professional!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your written application reflects that. Use clear language, check for typos, and keep your sentences concise. We want to see your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at QUINTESSENTIAL BRANDS UK GROUP LTD
✨Know the Company Inside Out
Before your interview, take some time to research CLEAN and their services. Understand their mission, values, and the specific role of a Customer Service Executive in logistics. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Practise articulating these scenarios clearly and confidently, as this will demonstrate your ability to communicate effectively in both written and verbal forms.
✨Familiarise Yourself with Relevant Software
Brush up on your IT skills, especially with CRM software like NetSuite or Salesforce. If you have experience with these tools, be ready to discuss how you've used them in previous roles. If not, consider doing a quick tutorial to get a basic understanding, as it shows initiative and readiness to learn.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face in customer service, or opportunities for training and development. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
