At a Glance
- Tasks: Deliver top-notch customer service and support internal teams with product information.
- Company: Join CLEAN, a leading textile rental and laundry services company in the UK.
- Benefits: Enjoy a competitive salary, pension, life assurance, and performance awards.
- Other info: Full-time role with a supportive environment and training for career development.
- Why this job: Be part of a diverse team that values your contributions and offers growth opportunities.
- Qualifications: Strong communication skills and good IT proficiency are essential.
The predicted salary is between 28963 - 28963 £ per year.
Location: 774 Buckingham Avenue, Slough Trading Estate, Slough, SL1 4NL, United Kingdom
Job Category: 4 - Staff
Employee Type: Full Time - Permanent
Travel: 10%
Salary: £28,963.22 per annum, plus Pension, Life Assurance, EAP, Performance Awards, Long Service Awards, Recommend a Friend Bonus Scheme and opportunities for training and development.
We are excited to be recruiting for a Customer Services Executive at our Slough site to join the wonderful established team. The role is offered on a full time, permanent basis, Monday to Friday, 40 hours per week.
Your new role:
Reporting to the Customer Services Manager, the purpose of the role is to deliver consistently high standards of customer service to all existing and internal customers, providing and processing product information to the customers in response to inquiries, concerns and requests.
Key responsibilities:
- To ensure all customer issues are dealt with efficiently and effectively.
- To be the link between the customer and the Production/Transport Teams on all related queries, with a focus on service delivery, linen management and business effectiveness.
- Provide/produce/analyse information and reports as required by the business.
- Ensure efficient administration of all employee matters as required supporting HR and Payroll team.
Requirements:
- Strong communication skills, both written and verbal in English (our business language).
- Good IT skills, including Word, Excel, PowerPoint, and Outlook.
- Experience of using CRM Software (NetSuite/SalesForce).
- Previous administrative experience.
- High attention to detail and accuracy.
- Ability to work professionally, maintain confidentiality, and manage multiple tasks.
- Ability to learn and use company systems (NETSUITE, PARIS, HR/Payroll, etc.).
- Right to Work in the UK.
If you have previous customer service experience within an operational or logistics environment, this would be hugely beneficial, but not essential.
CLEAN are one of the UK's leading textile rental and laundry services companies, providing professional linen, workwear and special occasion linen to the hospitality and manufacturing industries throughout the UK. Become part of our diverse team that shares a common desire to be better at what we do so we can share the success. Your contributions will be properly recognised, highly valued and well rewarded. We look forward to welcoming you into our team.
Customer Service Executive in Slough employer: QUINTESSENTIAL BRANDS UK GROUP LTD
CLEAN is an exceptional employer located in Slough, offering a vibrant work culture that prioritises employee recognition and development. With competitive benefits including a pension scheme, life assurance, and performance awards, we foster an environment where your contributions are valued and rewarded. Join our dedicated team and take advantage of training opportunities that support your professional growth in the thriving textile rental and laundry services industry.
Contact Details:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Slough
✨Tip Number 1
Get to know the company! Research CLEAN and understand their values, services, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since strong verbal and written communication is key for a Customer Service Executive, try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the CLEAN team.
We think you need these skills to ace Customer Service Executive in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Executive role. Highlight your relevant experience, especially in customer service and administration, and don’t forget to mention any CRM software you’ve used!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your skills align with our needs. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your written application reflects that. Use clear, concise language and check for any typos or errors – we want to see your attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at QUINTESSENTIAL BRANDS UK GROUP LTD
✨Know the Company Inside Out
Before your interview, take some time to research CLEAN and their services. Understand their mission, values, and the specific role of a Customer Service Executive. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Executive, strong communication is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Practising clear and concise responses will demonstrate your ability to communicate effectively during the interview.
✨Familiarise Yourself with CRM Software
Since experience with CRM software like NetSuite or Salesforce is beneficial, brush up on your knowledge of these systems. If you have prior experience, be ready to discuss how you used these tools to enhance customer service or streamline processes.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can contribute to the team’s success.
