At a Glance
- Tasks: Manage customer enquiries and coordinate vehicle hires in a dynamic team environment.
- Company: Join NRG Riverside, the UK's largest fleet hire company with a great workplace culture.
- Benefits: Enjoy competitive salary, bonuses, generous leave, and career development opportunities.
- Other info: Inclusive workplace with excellent growth potential and supportive training.
- Why this job: Be part of a fast-paced team making a real impact in fleet management.
- Qualifications: Experience in customer service and proficiency in MS Office required.
The predicted salary is between 28080 - 34080 £ per year.
- Location Oasis Business Park, Parkside PLace, Skelmersdale, WN8 9RD, United Kingdom
- Job Category Hire Desk Administrator, Administration, Customer Service
- Industry Fleet Management, Vehicle Hire, Specialist HGVs
- Description
- Hire Desk Administrator
- 40 hours per week
Fancy working for a company where 89% of its people would recommend as a ‘Great Place to Work’, a place that has recently been accredited by an external party as a ‘Great Place to Work’ who also has double figures of boomerang employees every year?
Then we want to hear from you!
An exciting opportunity has arisen for a Hire Desk Administrator to join our fast-paced and dynamic Flexi Hire team as the company expands its national offering.
It’s a customer focused role which requires resilience, personality and exceptional organisational skills.
Working in a commercially driven and fast paced environment, the Hire Desk Administrator will be able to communicate effectively with customers, depots, sales, and suppliers keeping all decisions logged and auditable using their suite of IT skills.
The ideal candidate will be a confident and capable communicator, have at least five years’ experience using MS Office, CRM systems and ideally, some experience of administering within fast paced transport and logistics sector.
If this sounds like you then we would love to hear from you!
Who will you be working for?
NRG Riverside is the UK’s largest municipal and specialist fleet hire company, we provide specialist vehicles on short and long-term hire, a range of vehicle maintenance packages and we offer a large portfolio of high-quality used vehicles for sale.
NRG Riverside has the skills, knowledge, and expertise to support all your operational needs.
Established in 1996, we’ve supported our valued customers to rationalise and decarbonise their fleets, save money and improve efficiency by reducing ‘Vehicle Off Road’ (VOR) time.
Working under the Rental and Marketing Director and taking on leadership of the Flexi Hire team including the drivers; you will help shape the future success of NRG Riversides’ Flexi Hire department.
What candidate are we looking for?
- Experience from within a similar role such as Hire Desk Administrator, Customer Service Administrator, Hire Desk Coordinator, Sales Administrator, Customer Service Advisor
- Excellent customer service skills with the ability to confidently communicate at all levels
- Highly organised with good attention to detail
- Technically proficient with all MS Office systems including Excel, Outlook and Word
- GCSE or equivalent in Maths and English
- Customer Relationship Management (CRM) systems experience is advantageous
- Fleet/ Vehicle sales industry experience is advantageous
- Specialist vehicles/ Local authority procurement experience is advantageous
What will be your duties?
- As the Hire Desk Administrator you will build relationships with existing customers by delivering excellent customer experience handling inbound rental enquiries by phone and email.
- Create new relationships to generate new hires by proactively contacting prospects.
- Liaise with depots and customers to arrange hire deliveries and collections.
- Keep the CRM system live and up to date with hire activities, contact information and details.
- Organise the shared inbox and ensure emails are actioned and archived as necessary.
- Keep shared files and folders live and up to date with information.
Communicate errors quickly and ensure utilisation across the company and ensure all customer insurance and Operators licenses are up to date.
- Communicate regularly to sales team about their customers.
- Compile and send all on hire information including compliance documents.
- Complete digital hire agreements and file signed responses
- Contact Depot /customers to chase paperwork
- Raise advanced PO’s, signing off related invoices once they come through.
- Chase for and administer POs for all hires.
- Arranging hire cars (When required by depots / HQ staff)
- Complete vehicle movement logs and input live hire information to operating system.
- Compile and distribute the Flexi Hire Summary for day/week
- Add / remove / update daily movements of vehicles passing through tolls, bridges and zones. A general assistance in the administrator of driver movements.
- Assist in planned and unplanned movements for compliance and or service.
- Compile reports as and when requested.
The main question is, what are the benefits for yo u?
- Excellent bonus opportunities (Up to £6k per annum)
- 33 Days annual leave (inclusive of statutory).
- Salary Sacrifice pension.
- Enhanced maternity, paternity and adoption leave & pay.
- Employee Assistance Program.
- On Demand GP and face to face counselling sessions.
- Online health advice portal.
- Benefits portal including retail, leisure, and holiday discounts.
- Dedicated training and development to support your career with our business.
- Recommend a friend bonus. (Up to £2,000!)
- Death in Service (available from day one of employment).
- Free onsite parking.
- Free uniform.
NRG Riverside has a recruitment process that is fair, inclusive and free from bias and we encourage our applicants to let us know if we can make it more user friendly for them.
If our vacancies sound exciting, but your experience doesn’t 100% align, we still want to hear from you and would strongly encourage you to apply.
We are proud to be an equal opportunity employer and are committed to maintaining a diverse and inclusive work environment.
All qualified applicants will receive consideration for employment without regard to race, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin ancestry, citizenship status, veteran status, and any other legally protected status under anti discriminatory laws.
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Hire Desk Administrator in Skelmersdale employer: QUINTESSENTIAL BRANDS UK GROUP LTD
At QUINTESSENTIAL BRANDS UK GROUP LTD, we pride ourselves on being an exceptional employer, particularly for those passionate about dementia care. Our Green Park Nursing Home in Great Sankey offers a supportive work culture that prioritises employee growth from day one, alongside competitive salaries and comprehensive benefits including pension schemes and discounts. Join us to make a meaningful impact while advancing your career in a nurturing environment.
Contact Details:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Administrator in Skelmersdale
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at QUINTESSENTIAL BRANDS UK GROUP LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like QUINTESSENTIAL BRANDS UK GROUP LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hire Desk Administrator in Skelmersdale
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to QUINTESSENTIAL BRANDS UK GROUP LTD:Your cover letter is your chance to shine! Tell us why you want to work at QUINTESSENTIAL BRANDS UK GROUP LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at QUINTESSENTIAL BRANDS UK GROUP LTD!
How to prepare for a job interview at QUINTESSENTIAL BRANDS UK GROUP LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
