At a Glance
- Tasks: Be the go-to person for customers, ensuring their service needs are met with precision.
- Company: Join Welfare Hire, part of the Kelling Group, known for its supportive culture.
- Benefits: Enjoy 25 days holiday, life insurance, and a fantastic pension scheme.
- Other info: Full training provided, with opportunities for professional development and career growth.
- Why this job: Make a real difference by helping customers and developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a knack for organisation; experience is a plus but not essential.
The predicted salary is between 30000 - 40000 £ per year.
Working hours: Mon — Fri, 8am — 5pm.
Job Function: Serve as the central point of contact for our customers, fostering strong working relationships and developing in-depth product knowledge. You will leverage this knowledge to understand customer requirements and translate them into services that effectively meet their needs. Liaising with Customers, 3rd Party Servicing Contractors, The Hire Desk and Technical Support team.
The ideal candidate will excel in customer service, demonstrating strong administrative, planning, and organisational skills. They will have a keen attention to detail and accuracy, with the ability to work effectively both independently and as part of a team. The role involves liaising with customers from a variety of sectors to understand and meet their equipment servicing needs.
Responsibilities:- Respond to service calls and coordinate solutions by liaising with relevant contractors.
- Maintain daily communication with servicing contractors to ensure services are booked accurately, minimising missed services, credits, and invoice queries.
- Proactively schedule services through incoming calls, emails, or alerts from our internal ordering system for both units and vehicles.
- Raise and manage purchase orders.
- Maintain accurate records and documentation in Syrinx.
- Strong telephone manner and communication skills.
- Previous experience in a similar role (desirable but not essential, full training provided).
- Excellent verbal and written communication abilities.
- Proficiency in using PC applications such as Outlook, Word, and Excel.
- Strong organisational skills with a keen attention to detail for accurate document management.
- Basic geographical knowledge (desirable but not essential).
- Ability to perform well under pressure and meet tight deadlines.
- Strong multitasking and teamwork abilities.
- Generate various reports, including Off Hires and Service reports.
- Ensure a high level of accuracy and attention to detail for all records within Syrinx.
- Communicate effectively with colleagues, providing a friendly and helpful point of contact.
- Administer waste notes and orders, ensuring timely and accurate completion both internally and externally.
- Perform any additional duties as requested by your manager.
- Adhere to the company's policies and procedures as outlined in the Employee Handbook.
- 25 days holiday plus bank holidays per year
- Birthday off
- Life Insurance (2.5x annual salary)
- Company Referral Scheme (up to £1000 awarded)
- Company Cycle to Work Scheme – we buy the bike and you pay us back saving your NI
- Long Service Award – gifts, hampers, vouchers and more for long service
- Enhanced Company Pension Scheme (up to 5%, and via salary sacrifice where applicable)
- Medcash is our Healthcare Cash Plan (including access to virtual GP, and discounted prices at selected retailers and gyms)
- Learning & Development culture (professional qualifications, access to apprenticeships and more)
Service Controller employer: QUINTESSENTIAL BRANDS UK GROUP LTD
Welfare Hire, part of the Kelling Group, is an exceptional employer that prioritises employee well-being and professional growth. With a supportive work culture, comprehensive benefits including 25 days holiday, enhanced pension schemes, and a commitment to learning and development, employees are empowered to thrive in their roles. Located in a dynamic environment, the Service Controller position offers a unique opportunity to engage with diverse customers while enjoying a collaborative team atmosphere.
Contact Details:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Service Controller role. Highlight your customer service skills and how you can effectively liaise with contractors and customers.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities right there!
We think you need these skills to ace Service Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Controller role. Highlight your customer service experience and any relevant administrative skills to show us you’re the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about this position. Share specific examples of how you've excelled in similar roles and how you can contribute to our team at StudySmarter.
Show Off Your Communication Skills:Since communication is key for this role, ensure your written application is clear and concise. Use proper grammar and structure to demonstrate your strong verbal and written abilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at QUINTESSENTIAL BRANDS UK GROUP LTD
✨Know Your Stuff
Make sure you understand the role of a Service Controller inside out. Familiarise yourself with the company's services and how they meet customer needs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves liaising with customers and contractors, practice your verbal and written communication skills. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will demonstrate your ability to handle customer interactions smoothly.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. You might be asked about how you manage multiple tasks or maintain accurate records. Share specific strategies you use to stay organised and ensure accuracy, as these are crucial for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of past experiences where you successfully coordinated solutions or managed service requests. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
