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- Tasks: Lead a team to create unforgettable experiences while maximising sales at our theatre.
- Company: Join the vibrant team at Gillian Lynne Theatre, home to extraordinary performances.
- Benefits: Competitive pay, flexible hours, and the chance to work in a creative environment.
- Other info: Work with a dynamic team and enjoy opportunities for personal growth.
- Why this job: Be part of an exciting production and make a real impact on audience experiences.
- Qualifications: Leadership skills, a sales focus, and a passion for customer service.
The predicted salary is between 15 - 16 £ per hour.
Location: Gillian Lynne Theatre, WC2B 5PW, United Kingdom
Employee Type: Employee - Full Time
Are you a motivated leader? Do you have an eye for detail? Would working outside regular office hours suit you? The Gillian Lynne Theatre is thrilled to be hosting the Royal Shakespeare Company’s production of My Neighbour Totoro. We’re looking for an engaging and enthusiastic Retail Supervisor to create extraordinary experiences for our audiences, always ensuring their safety and security while maximising sales opportunities.
The Retail Supervisor will supervise the smooth running of our merchandise and retail operation, ensuring we exceed sales targets while delivering outstanding customer service.
Here’s what you’ll be doing:
- Championing and maintaining the highest standards of service, cleanliness and presentation across our theatre
- Proactively resolving issues, putting our guests’ experience first
- Engaging and motivating our team of Guest Experience Hosts to drive sales across roaming and fixed sales positions
- Liaising with our merchandise provider and other suppliers to present the best product options for our guests
- Completing weekly stock takes, ensuring accurate reporting and finding new opportunities to grow sales
- Conducting regular safety checks and maintaining a clear understanding of emergency procedures, responding promptly and professionally to any incidents
- Working alongside our Bar and Guest Experience Supervisors to support our Guest Experience Team, covering their responsibilities where required
What we’re looking for:
- Confident, calm communicators with a proactive, can-do attitude
- Detail-oriented, dependable leaders with a sales focus and a high level of numeracy
- Creative thinkers that are motivated to continually improve and inspire others
- Approachable, engaging individuals who can balance competing priorities calmly and effectively
- Positive, professional role models with a joint focus on excellent customer service and sales
- Experience supervising a team (not necessarily in a theatre environment!)
Salary: £15.69 per hour
Deadline for applications: 18th May 2026
We are hiring people that can work all 8 shows a week. The schedule will be as follows: Tuesday – Saturday evenings (7pm) and Thursday, Saturday and Sunday matinees (2pm). There may be additional admin shifts around this.
Retail Supervisor employer: QUINTESSENTIAL BRANDS UK GROUP LTD
Contact Detail:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Get to know the theatre and its vibe! Before your interview, check out the Gillian Lynne Theatre and the shows they host. This will help you connect with the team and show that you're genuinely interested in creating extraordinary experiences for their audiences.
✨Tip Number 2
Show off your leadership skills! When chatting with the hiring team, share examples of how you've motivated a team or resolved issues in the past. They want to see that you can engage and inspire others, especially in a fast-paced environment like a theatre.
✨Tip Number 3
Be ready to talk numbers! Since the role has a sales focus, brush up on your sales achievements and be prepared to discuss how you can help exceed sales targets. Highlight any experience you have with stock management or reporting too!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of retail.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in leading teams, even if it's not in a theatre setting. We want to see how you motivate and engage others to achieve sales targets and deliver top-notch customer service.
Be Detail-Oriented: Since the role requires a keen eye for detail, mention any relevant experiences where you've maintained high standards of service and cleanliness. This will show us that you can keep everything running smoothly at the Gillian Lynne Theatre.
Demonstrate Your Problem-Solving Skills: We love proactive thinkers! Share examples of how you've resolved issues in the past, especially those that put customer experience first. This will help us see your calm and confident communication style in action.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and get you into the process. We can't wait to see what you bring to the table!
How to prepare for a job interview at QUINTESSENTIAL BRANDS UK GROUP LTD
✨Know the Show
Familiarise yourself with the production, My Neighbour Totoro, and the Royal Shakespeare Company. Understanding the show will help you connect with the interviewers and demonstrate your enthusiasm for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate others, resolve conflicts, and maintain high standards of service, as these are key qualities they’re looking for.
✨Emphasise Customer Service
Be ready to discuss your approach to delivering outstanding customer service. Share specific instances where you went above and beyond to enhance a guest's experience, as this aligns perfectly with their focus on creating extraordinary experiences.
✨Demonstrate Your Sales Acumen
Since maximising sales opportunities is crucial, prepare to talk about your experience with sales targets. Discuss strategies you've used to drive sales and how you can apply them in a retail environment at the theatre.