At a Glance
- Tasks: Manage damage recharges and ensure timely cost recovery for customers.
- Company: Join Access Hire, the UK's leading MEWPS hirer with a supportive team culture.
- Benefits: Enjoy 25 days holiday, competitive salary, and a dynamic work environment.
- Other info: Opportunity to grow within a reputable company in the vehicle industry.
- Why this job: Be part of a crucial role that directly impacts customer satisfaction and company success.
- Qualifications: Experience in damage recharge control and strong communication skills required.
The predicted salary is between 27000 - 27000 £ per year.
Access Hire (Part of Kelling Group) is the leading MEWPS hirer in the UK.
Responsibilities:
- Compiling and processing damage recharges.
- Forwarding charges onto customers in a timely and sensitive manner.
- Ensuring that costs are chased up and finalized to maximize cost recovery.
- Liaising with both internal workshops and external workshops and body shops to confirm cost of repairs.
- Negotiating costs with body shops/workshops to ensure most cost-effective repairs for our customers.
- Liaising with customers to chase up for purchase orders to ensure that cost of damages are recovered in a timely fashion.
- Interacting closely with other departments, in particular, finance, workshop and sales.
- Providing a high level of accuracy and detail on all records created within Syrinx.
- Maintaining professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
- Dealing with any queries relating to recharges, escalating to Senior when needed.
- Ensuring that the company’s health and safety policy and procedures are adhered to.
- Any other ad-hoc duties.
Requirements:
- Prior experience of controlling damage recharge or demonstrable experience within the vehicle industry.
- A good general level of vehicle knowledge.
- At least 2 years’ experience in this role.
- Business standard IT skills, including Microsoft Outlook.
- Excellent analytical skills.
- Excellent communication and customer care skills.
- Strong organisational and planning skills.
- Excellent multitasking and teamwork skills.
- Happy to work within a team environment but has the ability to work alone, when required.
Benefits:
- 25 days holiday plus bank holidays per year.
Recharge Controller employer: QUINTESSENTIAL BRANDS UK GROUP LTD
Access Hire, part of the Kelling Group, is an exceptional employer that prioritises employee growth and a supportive work culture. With a competitive salary of £27k per annum and 25 days of holiday plus bank holidays, we foster a collaborative environment where your contributions are valued, and you can thrive in your role as a Recharge Controller. Join us in our commitment to excellence in the MEWPS hire industry, where your skills will be recognised and developed.
Contact Details:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Recharge Controller
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand what Access Hire does and how you can contribute as a Recharge Controller. Tailor your answers to show you’re the perfect fit!
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with customers and workshops, being able to articulate your thoughts clearly is key. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Recharge Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Recharge Controller role. Highlight your experience in damage recharge control and vehicle knowledge, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you’re the perfect fit for the role and how your previous experience aligns with our needs. Keep it professional but let your personality come through – we want to see the real you!
Show Off Your Communication Skills:Since this role involves liaising with customers and other departments, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Access Hire!
How to prepare for a job interview at QUINTESSENTIAL BRANDS UK GROUP LTD
✨Know Your Stuff
Make sure you brush up on your knowledge of damage recharge processes and the vehicle industry. Familiarise yourself with common repair costs and how to negotiate them, as this will show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since you'll be liaising with customers and various departments, practice articulating your thoughts clearly. Prepare examples of how you've handled customer queries or negotiations in the past to demonstrate your excellent communication skills.
✨Be Organised and Detail-Oriented
Bring along a notepad or device to jot down important points during the interview. Highlight your organisational skills by discussing how you manage multiple tasks and ensure accuracy in your work, especially when dealing with financial records.
✨Team Player with Independence
While teamwork is key, don’t forget to mention your ability to work independently. Share experiences where you successfully managed tasks alone, but also emphasise how you collaborate effectively with others to achieve common goals.
