At a Glance
- Tasks: Lead a vibrant team and create unforgettable guest experiences at Shake Shack.
- Company: Join the fun-loving Shake Shack family with a strong community focus.
- Benefits: Earn £14.48/hour, enjoy free meals, and benefit from career growth opportunities.
- Other info: Dynamic work environment with a culture that truly values teamwork.
- Why this job: Be the heart of hospitality and make every guest's day brighter!
- Qualifications: Passion for service and ability to inspire others are key.
The predicted salary is between 121 - 122 £ per hour.
Location: 121-122 Broad St, Reading, RG1 2BD, United Kingdom
Stand For Something Good With Us! We make each day great - together. We create an exciting work atmosphere with a culture focused on our team, guests, and community. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."
Shake Shack is a modern day "roadside" burger stand serving deliciously classic burgers, fries, hot dogs, frozen custard, beer, wine, and more. With our fresh, simple, high-quality food at a great value, Shake Shack is a fun and lively community-gathering place unlike any other. As we experience tremendous growth, our leaders are the driving force to our continued success. We are seeking a positive and enthusiastic Hospitality Champion who loves to serve!
At Shake Shack, hospitality isn’t a department—it’s our way of life. As our Hospitality Champ, you’ll be the beacon of warmth, energy, and Shack-style hospitality that keeps guests coming back and teammates inspired. This role blends front-of-house leadership with an unstoppable passion for service, helping to shape a Shack where every visit feels personal and every guest leaves with a smile.
Qualifications:
- You live and breathe people-first service and believe a great experience can change someone’s day.
- You’ve got hustle, heart, and a sharp eye for what makes hospitality truly shine.
- You're confident leading a shift and coaching others, with or without the official title.
- You thrive in fast-paced environments and can roll with the rhythm of a busy service.
- Experience in hospitality or leadership is a plus, but passion and presence are what we value most.
Availability: Saturday (8 hours shift – hours TBC)
Responsibilities:
- Be the living, breathing embodiment of our hospitality culture—your energy sets the tone for the whole Shack.
- Lead by example on the floor, coaching and inspiring the team to elevate every moment of the guest journey.
- Jump in wherever needed—greeting guests, resolving issues, celebrating great service in the moment.
- Collaborate with leaders to champion training, team development, and consistent hospitality standards.
- Keep a pulse on the Shack atmosphere: Is the vibe right? Is the music pumping? Are our guests smiling? You’ll know.
- Spark team motivation and build camaraderie—after all, hospitality starts with how we treat one another.
Our Benefits Include:
- Starting hourly rate £14.48, including under 18 years old.
- Company pension.
- EAP (employee assistance programme).
- Career development opportunities – we are growing!
- Free drinks and food on lunch breaks and 30% staff discount on food outside of work.
About Us:
Beginning as a hotdog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy we "Stand for Something Good." Join a unique team with a culture unlike any other!
HOSPITALITY CHAMPION in Reading employer: QUINTESSENTIAL BRANDS UK GROUP LTD
At QUINTESSENTIAL BRANDS UK GROUP LTD, we pride ourselves on being an exceptional employer, particularly for those passionate about dementia care. Our Green Park Nursing Home in Great Sankey offers a supportive work culture that prioritises employee growth from day one, alongside competitive salaries and comprehensive benefits including pension schemes and discounts. Join us to make a meaningful impact while advancing your career in a nurturing environment.
Contact Details:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land HOSPITALITY CHAMPION in Reading
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like QUINTESSENTIAL BRANDS UK GROUP LTD. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to QUINTESSENTIAL BRANDS UK GROUP LTD
Don't be shy about reaching out to QUINTESSENTIAL BRANDS UK GROUP LTD directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace HOSPITALITY CHAMPION in Reading
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about QUINTESSENTIAL BRANDS UK GROUP LTD and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at QUINTESSENTIAL BRANDS UK GROUP LTD
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
