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- Tasks: Guide outdoor adventures and create unforgettable experiences for customers.
- Company: Join Go Ape, the UK's top adventure company with a fun, inclusive culture.
- Benefits: Earn £12.60/hour, enjoy flexible hours, and receive extensive training.
- Other info: Gain valuable skills and enjoy subsidised adventure trips throughout the year.
- Why this job: Be part of a team that empowers you to inspire others and embrace adventure.
- Qualifications: Enthusiasm for customer service and a love for the outdoors are essential.
The predicted salary is between 10 - 15 £ per hour.
Location: Forestry England VC, Thornton-le-Dale, Pickering, YO18 7LT, United Kingdom
Employee Type: Fixed Term
Manage Others: No
Hours: Minimum 16 Hours per 4 week - part time/weekend and holiday availability essential
Contract: Fixed Term
Pay: £12.60 per hour (after training for 18+)
Holiday: 28 days per annum, calculated pro-rata
WHO ARE WE?
Go Ape is the UK’s number 1 adventure company with locations nationwide and multiple activities. We’ve been providing adventures since 2002 and have welcomed over 10 million customers, but we’re not done yet and have big ambitions for the future. Go Ape is now Employee Owned which means every Go Ape employee, whether full time, part time or a seasonal worker, are now co-owners of the business.
WHAT YOU’LL BE DOING (FULL (AND FUN!) TRAINING PROVIDED)
- Welcome customers and provide customer WOW whilst you prepare them to take part in their activity
- Deliver the adventure, ensuring an amazing customer experience
- Host schools and education groups, helping children to take new adventures and overcome their fears
- Minimise customer complaints and maximise satisfaction
- Fit, remove and inspect harnesses and protective equipment
- Demonstrate and ensure the safe system of activities at all times
- Instruct and brief customers on safety procedures
- Monitor and patrol the course; ensure all participants are safely conducting themselves
- Assist participants where necessary and carry out emergency drills
- Help with local marketing as required by the Site Manager/ Deputy Manager
- Caring for equipment and facilities
WHAT YOU’LL NEED
- A ‘customer comes first’ attitude with drive and enthusiasm
- Safety conscious frame of mind, with a professional outlook
- Able to work under own initiative without supervision
- Excellent interpersonal and communication skills
- High standard of personal hygiene and appearance
- Enthusiastic team player
- A cheerful disposition, even when under pressure
- Must like working outdoors and have a good head for heights
- Able to demonstrate attention to detail and ability to diligently follow procedures
- To be able to get to site - which may mean having your own transport
- Able to perform all physical duties (with reasonable adjustments where required)
AMAZING BENEFITS
- Real Living Wage once trained for 18+
- Mountain Equipment Go Ape branded uniform supplied during your employment
- Comprehensive online and practical training package
- Expeditions & Naturally Powered Days
- Co – Owner Council
- Flexible Working Hours and Contracts
- Give As You Earn
- Employee help line
- Free Go Ape!
- Pension Scheme - employers contributions matched to 3%
- Volunteering Days
WHAT YOU’LL LEARN
- Customer Service
- Teamwork
- Risk assessments and accident reporting
- Communication both written and verbal
- Confidence, independence and more!
COMPANY ETHOS
- Keeping the adventure in adventure
- Always seeking to be two steps better
- Be socially and environmentally responsible
- Create worthwhile, rewarding jobs
- Do the right thing
If you feel as strongly as we do about encouraging everyone to live life more adventurously then this could be the perfect environment for you to work in!
At Go Ape we are committed to our 'Working together to Safeguard Children' obligation for safeguarding and in this role you will be working in a position of trust. Diversity, equity and inclusion matters at Go Ape. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
Instructor - Dalby in Pickering employer: QUINTESSENTIAL BRANDS UK GROUP LTD
Contact Detail:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Instructor - Dalby in Pickering
✨Tip Number 1
Get to know the company culture! Before your interview, check out Go Ape's social media and website. Understanding their values and mission will help you connect better during your chat.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating amazing experiences, think of examples from your past where you've wowed customers or helped someone overcome a challenge.
✨Tip Number 3
Be ready for some outdoor fun! If you’re applying for an outdoor instructor role, show your enthusiasm for adventure and being outdoors. Maybe even share a personal story about your own adventures!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Go Ape family!
We think you need these skills to ace Instructor - Dalby in Pickering
Some tips for your application 🫡
Show Your Passion for Adventure: When you're writing your application, let your love for the outdoors and adventure shine through! We want to see that you’re excited about the role and ready to inspire others to embrace their adventurous side.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples of customer service or teamwork that demonstrate your fit for the role.
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your writing. Share your unique story and what makes you a great fit for Go Ape – we’re all about celebrating individuality!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better. Plus, it shows you’re keen to join the Go Ape family!
How to prepare for a job interview at QUINTESSENTIAL BRANDS UK GROUP LTD
✨Know Your Adventure
Before the interview, dive into Go Ape's activities and values. Familiarise yourself with their customer experience approach and safety protocols. This will help you demonstrate your enthusiasm for the role and show that you understand what it means to create memorable adventures for customers.
✨Show Off Your People Skills
As an Outdoor Instructor, you'll be interacting with a diverse range of customers. Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to communicate effectively and work as part of a team, especially in high-pressure situations.
✨Be Ready for Practical Scenarios
Expect to discuss how you'd handle specific situations on the course. Think about safety procedures, customer interactions, and emergency drills. Practising these scenarios can help you feel more confident and prepared to showcase your problem-solving skills during the interview.
✨Embrace the Outdoors
Since this role is all about outdoor adventures, express your passion for nature and physical activities. Share any relevant experiences you have, whether it's hiking, climbing, or other outdoor pursuits. This will not only show your suitability for the role but also your alignment with Go Ape's adventurous spirit.