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- Tasks: Guide outdoor adventures and create unforgettable experiences for customers.
- Company: Join Go Ape, the UK's top adventure company with a fun, inclusive culture.
- Benefits: Earn £12.60/hour, enjoy flexible hours, and receive extensive training.
- Why this job: Be part of a team that empowers you to inspire others and embrace adventure.
- Qualifications: Enthusiastic, safety-conscious individuals who love the outdoors and teamwork.
- Other info: Gain valuable skills, enjoy subsidised adventure trips, and become a co-owner!
The predicted salary is between 10 - 15 £ per hour.
Location: Forestry England VC, Thornton-le-Dale, Pickering, YO18 7LT, United Kingdom
Employee Type: Fixed Term
Manage Others: No
Hours: Minimum 16 Hours per 4 week - part time/weekend and holiday availability essential
Contract: Fixed Term
Pay: £12.60 per hour (after training for 18+)
Holiday: 28 days per annum, calculated pro-rata
WHO ARE WE?
Go Ape is the UK’s number 1 adventure company with locations nationwide and multiple activities. We’ve been providing adventures since 2002 and have welcomed over 10 million customers.
Go Ape is now Employee Owned, meaning every Go Ape employee, whether full time, part time or a seasonal worker, are co-owners of the business. As a co-owner, you will be empowered to voice your opinions and ideas through an elected Employee Council.
Joining Go Ape, you’ll feel a great sense of camaraderie and connectedness within the teams, and we’re committed to training you to our high standards with Go Ape’s in-house training programme.
WHAT YOU’LL BE DOING (FULL (AND FUN!) TRAINING PROVIDED)
- Welcome customers and provide customer WOW whilst you prepare them to take part in their activity
- Deliver the adventure, ensuring an amazing customer experience
- Host schools and education groups, helping children to take new adventures and overcome their fears
- Minimise customer complaints and maximise satisfaction
- Fit, remove and inspect harnesses and protective equipment
- Demonstrate and ensure the safe system of activities at all times
- Instruct and brief customers on safety procedures
- Monitor and patrol the course; ensure all participants are safely conducting themselves
- Assist participants where necessary and carry out emergency drills
- Help with local marketing as required by the Site Manager/ Deputy Manager
- Caring for equipment and facilities
WHAT YOU’LL NEED
- A ‘customer comes first’ attitude with drive and enthusiasm
- Safety conscious frame of mind, with a professional outlook
- Able to work under own initiative without supervision
- Excellent interpersonal and communication skills
- High standard of personal hygiene and appearance
- Enthusiastic team player
- A cheerful disposition, even when under pressure
- Must like working outdoors and have a good head for heights
- Able to demonstrate attention to detail and ability to diligently follow procedures
- To be able to get to site - which may mean having your own transport
- Able to perform all physical duties (with reasonable adjustments where required)
AMAZING BENEFITS
- Real Living Wage once trained for 18+
- Mountain Equipment Go Ape branded uniform supplied during your employment
- Comprehensive online and practical training package
- Subsidised adventure trips each year
- Co – Owner Council
- Flexible Working Hours and Contracts
- Give As You Earn
- Employee help line
- Free Go Ape for immediate family, plus one go free
- Pension Scheme - employers contributions matched to 3%
- Volunteering Days
WHAT YOU’LL LEARN
- Customer Service
- Teamwork
- Risk assessments and accident reporting
- Communication both written and verbal
- Confidence, independence and more!
COMPANY ETHOS
Our Values: Keeping the adventure in adventure, always seeking to be two steps better, to challenge, surprise and excite, be socially and environmentally responsible, create worthwhile, rewarding jobs, do the right thing.
Our Mission: To be the best Adventure Leisure company on the planet.
Our Vision: “Creating adventures; encouraging everyone to live life adventurously.”
If you feel as strongly as we do about encouraging everyone to live life more adventurously then this could be the perfect environment for you to work in!
At Go Ape we are committed to our 'Working together to Safeguard Children' obligation for safeguarding.
Diversity, equity and inclusion matters at Go Ape. We value and respect every individual’s unique contribution.
We will consider reasonable adjustments for all our roles.
Please note that all offers are subject to acceptable Right to Work documents being provided.
Instructor in Pickering employer: QUINTESSENTIAL BRANDS UK GROUP LTD
Contact Detail:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Instructor in Pickering
✨Tip Number 1
Get to know the company culture! Before your interview, check out Go Ape's social media and website. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their adventure.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating amazing experiences for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your interview to demonstrate your 'customer comes first' attitude.
✨Tip Number 3
Show off your enthusiasm for the outdoors! If you love adventure and have experience in outdoor activities, make sure to highlight that. Share your passion for nature and how it aligns with Go Ape's mission to encourage everyone to live life adventurously.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Go Ape family. Don’t forget to follow up after applying to express your excitement!
We think you need these skills to ace Instructor in Pickering
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for adventure and working outdoors.
Tailor Your Application: Make sure to read the job description carefully and highlight how your skills and experiences match what we're looking for. This shows us that you’re genuinely interested in the role and understand what it entails.
Show Your Customer Service Skills: Since we’re all about providing a fantastic customer experience, share examples of how you've wowed customers in the past. Whether it's in a previous job or a volunteer role, we want to hear about it!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right place quickly!
How to prepare for a job interview at QUINTESSENTIAL BRANDS UK GROUP LTD
✨Know Your Adventure
Before the interview, dive into Go Ape's activities and values. Familiarise yourself with their customer experience approach and safety protocols. This will help you demonstrate your enthusiasm for the role and show that you understand what makes Go Ape unique.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you’ve handled challenging situations and ensured customer satisfaction. Go Ape values a 'customer comes first' attitude, so make sure to showcase your ability to create memorable experiences.
✨Be Ready for Practical Scenarios
Since this role involves outdoor activities and safety procedures, be prepared for practical questions or scenarios during the interview. Think about how you would instruct customers on safety or handle emergencies. Showing that you can think on your feet will impress the interviewers.
✨Emphasise Team Spirit
Go Ape thrives on teamwork and camaraderie. Share stories that highlight your ability to work well in a team, especially in dynamic environments. Discuss how you contribute to a positive team atmosphere and support your colleagues, as this aligns with Go Ape's ethos of working together.
