At a Glance
- Tasks: Be the friendly face of The Angel Centre, welcoming customers and providing top-notch service.
- Company: Join a vibrant team at a leading leisure centre focused on customer satisfaction.
- Benefits: Flexible shifts, competitive pay, and a chance to develop your customer service skills.
- Other info: Opportunity to work evenings and weekends, ideal for students looking for part-time work.
- Why this job: Perfect for those who love interacting with people and thrive in a dynamic environment.
- Qualifications: Great communication skills and a passion for customer care are essential.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for a motivated and flexible receptionist who would like the challenge of acting as a ‘first point of contact’ for all our customers. Based at The Angel Centre, you will be required to provide a co-ordinated, high quality, customer and sales-oriented approach alongside the existing reception team. You will be customer focused and able to communicate effectively with a wide variety of users. Successful candidates will be numerate, computer literate and efficient. Working on a shift basis which will include evenings and weekends, the role requires an excellent attitude and a highly organised, flexible approach.
Shift Pattern
- Week 1: Monday 08:00-14:00, Tuesday 08:00-14:00, Friday 13:30-21:30, Saturday 13:30-18:30, Sunday 13:30-20:00
- Week 2: Monday OFF, Tuesday OFF, Friday 08:00-14:00, Saturday OFF, Sunday OFF
- Week 3: Monday 13:30-21:30, Thursday 08:00-14:00, Friday OFF, Saturday 07:45-14:00, Sunday 07:45-14:00
General Description of Duties
- To provide a co-ordinated, high quality, customer and sales orientated approach to all customers whilst working on reception at our sites.
Specific Duties
- To act as a point of 'first contact' to all users of the Centre ensuring good Customer Care practice is maintained.
- To efficiently operate the telephone system, ensuring that caller's enquiries are answered promptly.
- To maintain cash tills and sundry debtor accounts in respect of bookings and membership.
- To complete daily returns in accordance with the Trust’s financial regulations.
- To promote effective relationships with customers and members of the public.
- To process till and booking functions utilising the computerised booking system.
- To exercise control over all entries into the building ensuring that all due monies are collected.
- To ensure the effective health and safety management of all visitors and contractors into the facility.
- To ensure that good communication is maintained with the administration department.
- To ensure that all stationery and publicity material is up to date and displayed as required.
- To proactively inform customers of the direct debit options and pricing structure.
- To co-ordinate and maintain the Centre’s lost property procedure.
- To work on a pre-arranged shift rota.
- To demonstrate awareness/understanding of equal opportunities and other people’s needs.
- To carry out any other duties which fall within the broad spirit, scope, levels and purpose of this job description.
- To attend meetings and any training as directed by the Manager.
- To ensure that reasonable care is taken at all times for health, safety and welfare.
- To adhere to the Trust’s policies and procedures.
Person Specification
- Essential: First Aid Qualification
- Desirable: Strong Systems Skills and highly numerate. Previous experience of operating a computerised point of sale. Highly organised and flexible. Previous experience of working in a customer facing role.
Skills
- Excellent written and oral communication skills.
- Ability to deliver a high level of customer care.
- Excellent time keeping and organisational skills.
Attributes
- Highly motivated and enthusiastic.
- Confident and friendly manner.
- Smart and presentable appearance.
- Self-motivated and target driven.
- Ability to work on own initiative and in support of colleagues.
IT Skills
- Knowledge and ability to use computers and related technology efficiently.
Other
- Ability to work evenings and weekends.
- Flexibility to work at other locations as required.
- Keen interest in the leisure industry.
- Clean driving licence, own transport and appropriate vehicle insurance cover.
Part Time Receptionist- ANG employer: QUINTESSENTIAL BRANDS UK GROUP LTD
At The Angel Centre, we pride ourselves on fostering a supportive and dynamic work environment where our reception team plays a vital role in delivering exceptional customer service. As a part-time receptionist, you will enjoy flexible working hours, opportunities for personal growth, and the chance to engage with a diverse community, all while being part of a dedicated team that values your contributions and encourages professional development.
Contact Details:
QUINTESSENTIAL BRANDS UK GROUP LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Receptionist- ANG
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Angel Centre. Understand their values and what they offer. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the job description, especially your customer service experience and organisational skills.
✨Tip Number 3
Dress to impress! Make sure you look smart and presentable for your interview. First impressions count, and as a receptionist, you'll want to reflect the professional image that The Angel Centre stands for.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Part Time Receptionist- ANG
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer-facing roles. We want to see how you can bring a friendly and professional attitude to the reception desk!
Be Organised and Flexible:Since this role requires a highly organised approach, share examples of how you've managed your time effectively in past jobs. Flexibility is key, so let us know how you adapt to changing schedules!
Communicate Clearly:Your written application should reflect your excellent communication skills. Keep it clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at QUINTESSENTIAL BRANDS UK GROUP LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the specific duties and responsibilities of a receptionist at The Angel Centre. This will help you demonstrate how your skills align with their needs.
✨Show Off Your Customer Service Skills
As a receptionist, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've provided excellent customer service. Highlight your ability to communicate effectively and handle inquiries with a friendly attitude.
✨Be Ready for Shift Work Questions
Since this role involves working on a shift basis, be prepared to discuss your availability and flexibility. Show that you're willing to adapt to the required schedule, including evenings and weekends, and express your enthusiasm for the role.
✨Demonstrate Organisational Skills
Being organised is key for a receptionist. Think of instances where you've successfully managed multiple tasks or maintained a tidy workspace. Share these examples during your interview to showcase your ability to stay efficient and organised in a busy environment.
